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7620 Views 54 Replies Latest reply: May 11, 2012 5:07 PM by Line6david RSS
Santuzzo Just Startin'
Santuzzo
296 posts since
Mar 20, 2009
Currently Being Moderated

Nov 10, 2010 2:58 PM

problem with my HD500 and HD Edit software (saving and keeping patches)

Hi,

 

I just ran into a new problem with my POD HD500 when using it with HD Edit:

 

I edited some patches in HD Edit, saved them both on my PC and sent thme to my HD500, then when I exit HD Edit and I switch from one patch to the other all my changes are lost, although I know for sure I sent all of them!

Then when I open HD Edit again and it loads the presets from the HD500 the patches are back with the changes. But then again, when I exit HD Edit and switch from one patch to the other, same thing as above.

This is very weird, since it seems the patches are somehow saved on the HD500 (I think this becasue they do come up when I open HD Edit and it received the patches from the HD 500), but after exiting HD Edit I can't get those exact same patches anymroe in my HD 500 (they still appear with name, and all that, but they sound different).

 

Any ideas? I think this must be a bug.

 

Lars

  • Lespaulidas Just Startin'
    Lespaulidas
    145 posts since
    Sep 5, 2009
    Currently Being Moderated
    Nov 10, 2010 6:29 PM (in response to Santuzzo)
    Re: problem with my HD500 and HD Edit software (saving and keeping patches)

    That does sound strange.  The first thing I would do is re-flash the firmware using Line 6 Monkey.  And since you have the patches saved on your PC, when it asks you if you want to save your patches during the firmware update, select "no" to saving anything on the POD.    I had a couple goofy issues, and reloading the firmware seemed to do the trick.

     

    Just my two cents.  Good luck!

  • albertpike2000 Just Startin'
    albertpike2000
    37 posts since
    Feb 12, 2010
    Currently Being Moderated
    Nov 10, 2010 8:53 PM (in response to Santuzzo)
    Re: problem with my HD500 and HD Edit software (saving and keeping patches)

    I would like to add that I have not had any luck creating and saving patches with the edit software for the HD500; and the interface with the POD is not consistent and I never really know what it is going to do. I think that this is not easy to use and may be so difficult so as  to be non-functional from a pratical standpoint. If anyone can help us I, too, would appreciate it. Just to let you know you're not the only one with this problem here.

  • Nick_Mattocks Best of the Best
    Nick_Mattocks
    9,065 posts since
    Mar 26, 2007
    Currently Being Moderated
    Nov 11, 2010 1:12 AM (in response to Santuzzo)
    Re: problem with my HD500 and HD Edit software (saving and keeping patches)

    Hi

     

    That does sound somewhat odd.  I appreciate that HD500 Edit can initially seem a bit odd in the way it operates and I do think a little work is possibly needed to make it work a little more intuitively, but that said it works pretty well for me.  I do have to remember to do things in a certain order and to ensure that when I send something to the HD500 that the I have actually got the right preset in the editor highlighted (selected).  I have occasionally found myself having thought I was working on a specific preset, actually working on the wrong preset, and this is because there are two sorts of preset selection: 1 just clicking on a preset to highlight it without changing the position of the arrow selector which is actually the preset loaded in the edit pane - if you send selected in this mode the amber highligted preset will be sent to the HD500 and not the one loaded in the Edit pane; 2 - clicking the preset and ensuring the arrow is also moved to the intended preset which ensures you are editing the right preset as well as ensuring that when you send selected that the intended preset is sent to the HD500.

     

    Another thing to watch out for is that when the HD500 is connected to the HD500 Editor, any changes made to a preset on the unit itself and saved will appear to be lost but in reality they aren't.  This is because when you switch to the settings in the editor they are temporarily set up on the HD500 for auditioning purposes and they over-ride whatever is set in the HD500's memory for that particular preset position.  If you select Receive Selected, the preset settings will be uploaded from the HD500 to the editor and whatever is in the editor's Edit pane will be overwritten by the saved settings from the POD.  If you Send Selected, then whatever is in the Editor will overwrite whatever you had previously saved in the POD.  Sorry if that doesn't make complete sense - it's early and I have had zero caffeine today LOL.  This initially confused the hell out of me for a few minutes until I worked out what was happening.   I suspect your issues may be related to this too, and that once you understand the way the relationship between HD500 Edit and the HD500 itself works in this respect you may find that the problem ceases to be a problem like I have.

     

    Nick

    • Santuzzo Just Startin'
      Santuzzo
      296 posts since
      Mar 20, 2009
      Currently Being Moderated
      Nov 11, 2010 2:05 AM (in response to Nick_Mattocks)
      Re: problem with my HD500 and HD Edit software (saving and keeping patches)

      Thank you very much, Nick!

       

      I understand what you said in the first paragraph, and I was aware of that, and I did make sure that patch was not only selected (highlighted) but also the arrow was infront of it (by double clicking). So, this was definitely not the problem.

       

      I think I also understand what you described in the 2nd part of your post, but that also is not applicable in my case since I did not do any editing on the unit itself, but all in the Edit software.

       

      I tried this several times and made sure I did everytihng correctly, but the problem is still existant.

       

      I really do think this is a bug, and in my opinion a serious one.

      I still have one and a half weeks left during which I can return my HD500 and get my money back, and whether or not this issue will be adressed and solved by Lin6 might be a deciding factor for me in whether or not to keep it. I am very happy with the sounds, but this is a big issue and makes the unit practically non-useable in a live situation, and even at home it is more than annoying.

       

      I'm a bit disappointed that this unit was apparently put on the market without having been tested for bugs sufficiently, the customers are used as testers, which is not right, in my opinion.

       

      I hope someone from Line6 will post an answer in this thread.

       

      Lars

      • Nick_Mattocks Best of the Best
        Nick_Mattocks
        9,065 posts since
        Mar 26, 2007
        Currently Being Moderated
        Nov 11, 2010 2:27 AM (in response to Santuzzo)
        Re: problem with my HD500 and HD Edit software (saving and keeping patches)

        Hi Lars

         

        Yes - I can see what you are saying re: the possible bug.  I was one of the testers for the HD500 and therefore have the advantage of having one since June and being very familiar with it.  Testing was very intensive on these units for sure.   I don't have the same problem as you appear to have, so it either has to be something local to your system and specific HD500 unit or that you may be doing something differently to the way I would do it.  I would expect that these forums and customer feedback are being monitored and looked at very seriously by the product managers and engineers and if there are bugs, they will be checked out and fixed.  I can't say what fixes may or may not be slated for release in any future release because I am not privy to that sort of information.

         

        Best regards

         

        Nick

  • Santuzzo Just Startin'
    Santuzzo
    296 posts since
    Mar 20, 2009
    Currently Being Moderated
    Nov 12, 2010 8:03 AM (in response to Santuzzo)
    Re: problem with my HD500 and HD Edit software (saving and keeping patches)

    Hi,

     

    I'm still hoping for an answer/reaction from Line6.

    I have seen other threads with a similar problem, but I am not sure if it's exactly the same.

     

    Since I'm running out of time here - I have a bit mroe than one week left before I can't return my HD500 - and I want to know if this issue is a bug and if it will be fixed.  OR is this maybe a faulty unit I have?

    I do want to keep my POD HD500, but this issue for me is a major one, and one I am not willing to live with, so if this will not be fixed, I definitely want to return my POD.

     

    Thanks,

    Lars

    • ozbadman Gear Head
      ozbadman
      1,474 posts since
      Apr 17, 2008
      Currently Being Moderated
      Nov 14, 2010 2:28 AM (in response to Santuzzo)
      Re: problem with my HD500 and HD Edit software (saving and keeping patches)

      Hi Santuzzo,

       

      +1 to everything Nick said. I'm not having any of these sort of problems with my HD500 sutff, beyond vagaries of understanding how some of the things work.

       

      Are you able to narrow it down to a series of steps (recipe)  which cause this to happen every time? If you could do that, we (and Line 6) could reproduce the steps and either determine if there's a bug, or if there's something you're doing that we can't think of that's causing this.

       

      David.

      • Santuzzo Just Startin'
        Santuzzo
        296 posts since
        Mar 20, 2009
        Currently Being Moderated
        Nov 12, 2010 2:20 PM (in response to ozbadman)
        Re: problem with my HD500 and HD Edit software (saving and keeping patches)

        I just tried the same thing again, editing patches in the software and thne exiting HD Edit, this time I did not encounter the issue. This is weird.

        I was even using the same presets, and I did everything the same way as 2 days ago when I ran into the problem.

         

        I did get a blues screen prior to testing this, so aftwer that I reinstalled my Line6 drivers, could this have been the solution to the problem with the patches I described in my first post of this thread?

         

        If this issue now is solved (which I am not sure if it is), then I still have that blue screen issue to get rid of.

         

        I really do want theswe issues to be resolved because I love the possibilities and tones of this unit!

         

        So, anybody from Line6 care to comment on my issue with the patches? Could this be a bug that only comes up sporadically?

         

        Thanks,

        Lars

  • Santuzzo Just Startin'
    Santuzzo
    296 posts since
    Mar 20, 2009
    Currently Being Moderated
    Nov 14, 2010 2:21 AM (in response to Santuzzo)
    Re: problem with my HD500 and HD Edit software (saving and keeping patches)

    One thought I just came up with:

     

    Could it be somehow that the volume pedal had to do with my issue? Eventhough it was NOT activated in any of my patches?

    I thought of this possibility since I remember when I first experienced the issue of the paches sounding different (most of all much lower in volume) after switching abck form another patch, the volume pedal was somewhere about halfway in the middle (but keep in mind, it was NOT activated or part of the chain in my patches, so it should not affect in any waym but maybe it's a bug?).

    And thne when I tried this the other day and I did not experience any difference in the patches after switching fomr one patch to the other and back, I remember the volume pedal was all the way pushed down (I think this is called toe-position?).

     

    Could this be cause of the issue I experienced? Despite the fact that the volume pedal was not activated/not in the signal chain of my patches?

     

    Lars

    • ozbadman Gear Head
      ozbadman
      1,474 posts since
      Apr 17, 2008
      Currently Being Moderated
      Nov 14, 2010 2:33 AM (in response to Santuzzo)
      Re: problem with my HD500 and HD Edit software (saving and keeping patches)

      It certainly could be related, but sounds like a bug if it is.

       

      I normally leave my pedal in toe down position (full volume) so if this were a problem, I probably wouldn't notice. I did get a strange readjustment of the mid position to 0 the other day, but it's only happened once. HD500 Edit was on and connected at the time, whch was how I noticed it.

       

      If there is a bug in here somewhere, hopefully someone can figure out a way to reproduce it.

       

      Cheers,

       

      David.

      • Santuzzo Just Startin'
        Santuzzo
        296 posts since
        Mar 20, 2009
        Currently Being Moderated
        Nov 14, 2010 2:38 AM (in response to ozbadman)
        Re: problem with my HD500 and HD Edit software (saving and keeping patches)

        Thanks David,

         

        In my case, also every time the issue occurred, I had my POD connected to the PC and HD Edit was running.

        I am pretty confident now that this just a small bug and not something I will need to worry about in the long run.

         

        Now I only need to get that blue screen issue fixed and I will be certain the HD500 is a keeper. And with the blue screen I already know, whatever it is, it's most likely NOT a hardware issue of my HD500.

    • Nick_Mattocks Best of the Best
      Nick_Mattocks
      9,065 posts since
      Mar 26, 2007
      Currently Being Moderated
      Nov 15, 2010 12:46 AM (in response to Santuzzo)
      Re: problem with my HD500 and HD Edit software (saving and keeping patches)

      Santuzzo wrote:

       

      One thought I just came up with:

       

      Could it be somehow that the volume pedal had to do with my issue? Eventhough it was NOT activated in any of my patches?

      I thought of this possibility since I remember when I first experienced the issue of the paches sounding different (most of all much lower in volume) after switching abck form another patch, the volume pedal was somewhere about halfway in the middle (but keep in mind, it was NOT activated or part of the chain in my patches, so it should not affect in any waym but maybe it's a bug?).

      And thne when I tried this the other day and I did not experience any difference in the patches after switching fomr one patch to the other and back, I remember the volume pedal was all the way pushed down (I think this is called toe-position?).

       

      Could this be cause of the issue I experienced? Despite the fact that the volume pedal was not activated/not in the signal chain of my patches?

       

      Lars

      Hi Lars

       

      I don't know if the volume pedal is an issue or not, but if you haven't already, you should calibrate the on-board expression pedal as it can change sometimes when updating firmware and if that happens the minimum and maximum settings may seem to go a bit screwy.

       

      Nick

      • Santuzzo Just Startin'
        Santuzzo
        296 posts since
        Mar 20, 2009
        Currently Being Moderated
        Nov 15, 2010 3:28 PM (in response to Nick_Mattocks)
        Re: problem with my HD500 and HD Edit software (saving and keeping patches)

        Thanks Nick!

         

        I will do that!

         

        I am getting more and more confident that the issues I have been experiencing will be solved sooner or later.

        So, now the important thing for me is to learn how to dial in my tones. I haven't really found to 100% what I want to hear yet (that said, I have gotten some really good sounds out of it so far), but I know that this is due to my inability to tweak the unit correctly rather than the HD500 not having good sounds. I have heard some recordings people have posted that sound amazing, so I know what the HD500 is capable of

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 16, 2010 2:39 PM (in response to Santuzzo)
    RE: problem with my HD500 and HD Edit software (saving and keeping patches)

    Lars,

       

      There are a lot of people not experiencing the issues you are with the editor so I'm not quite sure what we have here is a bug just yet.

       

      What is really important in us being able to help you is if you can provide me with a step by step recipe or detail as to how you are saving and sending your patches.

       

      Would you be able to give me that detail? Also, how often does this issue occur? Is it consistent or intermittent? Does it happen often or fairly infrequently?

       

       

      Line6Miller

    • Santuzzo Just Startin'
      Santuzzo
      296 posts since
      Mar 20, 2009
      Currently Being Moderated
      Nov 16, 2010 4:15 PM (in response to ricksox)
      Re: RE: problem with my HD500 and HD Edit software (saving and keeping patches)

      Thank you Rick.

       

      So far this issue has only occurred twice.

      I tried to reproduce it, but I did not happen again, eventhough I really made sure I did everything the exact same way and I was even using the exact same patches. So, I myself am very confused about this now.

       

      Could it in theory be that a USB connection that was not 100% OK  may have cause this issue?(not sure if tihs was the case, but sometihng about my USB did not seem to be ok, so I updated my USB drivers)

       

      Thanks,

      Lars

       

       

      PS: by the way, the e-mail notifications about new posts made in a thread don't seem to work anymore (at least here).

  • Santuzzo Just Startin'
    Santuzzo
    296 posts since
    Mar 20, 2009
    Currently Being Moderated
    Nov 17, 2010 2:33 PM (in response to Santuzzo)
    Re: problem with my HD500 and HD Edit software (saving and keeping patches)

    I just had this issue again, and it appeared like this:

     

    I was working on my patches on HD Edit whiles my HD500 was connected to my PC.

    I made sure all the patches I changed pr created were saved AND sent to the HD500 (had the patch highlighted and the arrow infront of it).

    Then I switched to another patch and back to the patch I had saved before and it was gone, it sounded like an empty patch, but on the display screen it still showed all my FX/amp/distortion pedal as well as the name of my patch, but the sound was the one of a blank/empty patch.

    Then, when I double-click on the patch in HD edit again, it's back, but as soon as I switch to a different patch and back (doing this on the HD500 footswitches) the sound is gone again and I get the sound of an empty patch.

     

    This also keeps happening after I closed HD edit.

     

    But when I open HD edit again, it receives the patches form the unit, and by double-clicking on the said patch within HD Edit, I get the sound of the patch back.

    This is very strange.

     

    When I switch up or down a bank and back to the bank of the said patch, the issue was fixed somehow. Still very weird.

    Could this be a bug?

     

    I added the patch I had this happening with.

     

    I hope this can be fixed.

     

    Lars

    Attachments:
  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 17, 2010 4:09 PM (in response to Santuzzo)
    RE: problem with my HD500 and HD Edit software (saving and keeping patches)

    Well, to me, it sounds like it could be a buffer issue of some kind. Meaning, the send is being sent to the POD but for some reason, your changes aren't taking place until you clear the buffer by navigating away from and then coming back to the patch.

       

       

        

      "I was working on my patches on HD Edit whiles my HD500 was connected to my PC.

      I made sure all the patches I changed pr created were saved AND sent to the HD500 (had the patch highlighted and the arrow infront of it).

       

      OK. So you worked on a patch while connected to the editor and once you finished editing that patch, you saved it and sent it to the POD correct?

       

       

      "Then I switched to another patch and back to the patch I had saved before and it was gone,"

       

      How did you switch to the other patch? Did you do it via the editor with your mouse or did you do it on the POD hardware itself?

       

      Line6Miller

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 18, 2010 10:40 AM (in response to Santuzzo)
    RE: problem with my HD500 and HD Edit software (saving and keeping patches)

    Hi Lars,

       

      I still can't reproduce this behavior so I'm thinking that it's some sort of intermittent sync issue between the POD and the Edit software.

       

      As mentioned, clicking on switches and messing around with the hardware while connected to the editor can introduce some weird syncing issues. We saw similar issues with Gearbox.

       

      I do believe these things can be improved on but without having a sold recipe it's hard to resolve these issues.

       

      Keep trying to see if you can identify some consistency and let me know.

       

      I'll continue to investigate as well.

       

      I do not believe this is an issue with the POD itself. I believe it's a sync issue with the editor and hardware.

       

       

      Line6Miller

  • Julia343 Just Startin'
    Julia343
    44 posts since
    Sep 12, 2007
    Currently Being Moderated
    Nov 18, 2010 2:14 PM (in response to Santuzzo)
    Re: problem with my HD500 and HD Edit software (saving and keeping patches)

    I didn't read through the whole thread. After you make the patch on the Edit software with your HD connected you have to go to the HD itself and hit Save twice. Then it will save the patch to the hardware. I was frustrated with this until I tried it and it worked. Every time you make a change in the editor that you want to save to your HD slot you have to save it on the HD.

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 19, 2010 3:14 PM (in response to Santuzzo)
    RE: problem with my HD500 and HD Edit software (saving and keeping patches)

    Hi Lars,

       

      Try to use that recipe a couple of times and see if you can get the send to fail consistently. Keep me posted. Thanks.

       

       

      Line6Miller

  • Santuzzo Just Startin'
    Santuzzo
    296 posts since
    Mar 20, 2009
    Currently Being Moderated
    Nov 24, 2010 2:26 PM (in response to Santuzzo)
    Re: problem with my HD500 and HD Edit software (saving and keeping patches)

    Again I tried to reproduce thep roblem, but it did not occur.

    I worked on a patch witihn HD Edit and used to devices footswitch to switch to a different patch and back. This time the patch stayed the same.

    I will keep testing this and update once I found how to exactly reproduce the issue.

     

    Thanks,

    Lars

    • Santuzzo Just Startin'
      Santuzzo
      296 posts since
      Mar 20, 2009
      Currently Being Moderated
      Nov 24, 2010 3:33 PM (in response to Santuzzo)
      Re: problem with my HD500 and HD Edit software (saving and keeping patches)

      New update:

       

      I just had the issue occurring again.

       

      This is how it happened:

       

      I created a patch on HD Edit, then saved it onto my PC and also sent it to my HD500.

      After that I worked on another patch and when I came back to my initial patch, it sounded like a blank patch, but on the display it showed all its FX and the amp.

      Then clicking on the patch in HD edit will get me the patch sound back and then to make sure its saved on the HD500, I hit send selected again, but even after closing HD Edit, and switching to another patch and back, I lose the sound of said patch again, but still all of the patches components are displayed on the HD-display, but I hear the sound of a blank/empty patch.

      After I rebooted my HD500 this seemed to be solved.

       

      This is definitely a bug of the HD500 internal software, I am positive about this!

       

      Lars

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 29, 2010 12:20 PM (in response to Santuzzo)
    RE: problem with my HD500 and HD Edit software (saving and keeping patches)

    Lars,

       

      I've recently run into similar issues. I believe it's a sync issue but I'm still trying to nail it down. Once I do, I'll log a bug.

       

       

      Line6Miller

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Dec 17, 2010 10:43 AM (in response to Santuzzo)
    RE: problem with my HD500 and HD Edit software (saving and keeping patches)

    Lars, are you still seeing this issue intermittently?

       

       

      Line6Miller

    • Santuzzo Just Startin'
      Santuzzo
      296 posts since
      Mar 20, 2009
      Currently Being Moderated
      Dec 17, 2010 10:55 AM (in response to ricksox)
      Re: RE: problem with my HD500 and HD Edit software (saving and keeping patches)

      Hi Rick,

       

      When I stick to the rule of not touching anythingg on the HD500 itself while editing patches in HD Edit, everything works fine.

      This issue so far only occurred when I switched from one patch to another using the unit's footswitches while having HD Edit open (despite having saved AND sent the patches).

      Is it supposed to be this way, that we can't use any of the switches/knobs on the device while having HD Edit open or is this considered a bug?

      I would tihnk the latter, and probably this would be an easy one to fix, no?

       

      Thnaks,

      Lars

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Jan 11, 2011 11:01 AM (in response to Santuzzo)
    RE: problem with my HD500 and HD Edit software (saving and keeping patches)

    Lars,

       

      Have you downloaded the latest version of POD HD Edit? If so, has this improved or resolved this issue?

       

       

      Line6Miller

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Jan 12, 2011 9:36 AM (in response to Santuzzo)
    RE: problem with my HD500 and HD Edit software (saving and keeping patches)

    Hi Lars,

       

      No need to uninstall the older version. The installer for the latest release will run an uninstaller automatically and remove the older version for you.

       

       

      Line6Miller

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Jan 18, 2011 5:13 PM (in response to Santuzzo)
    RE: problem with my HD500 and HD Edit software (saving and keeping patches)

    Lars,

       

      Sync issues should be improved but since a lot of these things were intermittent I can't guarantee that turning knobs on the hardware won't get you out of sync on the editor.

       

      I can tell you however, that I've not run into any issues yet.

       

       

      Line6Miller

    • Santuzzo Just Startin'
      Santuzzo
      296 posts since
      Mar 20, 2009
      Currently Being Moderated
      Jan 18, 2011 11:21 PM (in response to ricksox)
      Re: RE: problem with my HD500 and HD Edit software (saving and keeping patches)

      Thanks Rick !

       

      I installed the new version already, but haven't used it yet.

      • dellgass Just Startin'
        dellgass
        5 posts since
        Dec 25, 2011
        Currently Being Moderated
        Jan 4, 2012 7:11 PM (in response to Santuzzo)
        Re: RE: problem with my HD500 and HD Edit software (saving and keeping patches)

        I know this most recent post is almost a year old but am experiencing the same problem. I was wondering if you got it worked out?

         

        I have found that after the patch goes "blank" or "missing", If I adjust any setting on the HD Edit (I usually just tick the output setting up or down 1%), then change to another patch (using the foot switches) then change back to the problem patch it will work again.  Wierd!

         

        Many times I like to adjust my settings using HD Edit while I am playing with friends, so of course I like to switch from patch to patch while jamming. Then if I decide to tweak using the edit, my changes don't come up when I go back to the patch...it's pretty annoying. I then have to take the few seconds to make the adjustment described above. It don't take long but I have to stop playing to do it!

         

        It doesn't  happen all the time. I have not nailed down exactly when it happens or why but I am prettty certain is has to do with switch patches using the footswitches while using the edit.

         

        Dan

  • snooze12 Just Startin'
    snooze12
    30 posts since
    Dec 8, 2009
    Currently Being Moderated
    May 3, 2012 5:19 AM (in response to Santuzzo)
    Re: problem with my HD500 and HD Edit software (saving and keeping patches)

    Yesterday I experienced the same issue describe in this thread. (for those who don't want to read everything, just read this post will be suffiscient)

     

    I was editing a patch with HD edit, send it to the HD500 unit with HD edit and then switched between two patches with the footswitches. Each time I pressed the A switch to load the patch saved at 1A, the sound was strange like if it was another patch (in my case I was messing with clean amp and the patch had clipping in it, which was not the case in my tweaking). When I pressed the B switch, the patch was the good one but each time I was coming back to the 1A, with the footswitch, the sound was wrong. BUT, when I clicked on the patch in HD edit, the sound was good. Then I had to send the patch from the HD edit and save it with the unit to make it work.

     

    In this particular situation, when I was sending the patch fron HD edit, the little asterix was still present on the HD500 screen, like if it noted that there was changes made.  So it seem to have a real issue there. Is this corrected? Any update about it? 

     

    I also experience a strange issue during editing: I was messing with dual path sound (two different distortion) and at one point, sound from path A was off and only path B was working! I had to go in the mixer and move the slidder to make it sound again. The slider in path B was at 0db but the sound was completely off!   

     

    Do anybody experience the same issue? Is it a known bug? There is a work around? 

     

    Thanks!

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    May 11, 2012 5:07 PM (in response to Santuzzo)
    Re: problem with my HD500 and HD Edit software (saving and keeping patches)

    Hi,

     

    The issue was fixed in an update. Have you updated the Flash Memory in the HD500 and HD500 Edit to version 2.0?

     

    http://line6.com/software/

     

    Thanks,

    David

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