It has come to our attention that some POD X3 Live units exhibit audio drop outs when streaming audio while connected via USB. Line 6 has investigated the issue, discovered the root cause and released a verified hardware fix.
The USB audio drop out issue has a very specific symptom: audio output while recording or streaming abruptly stops and will not return while your X3 Live is connected to your computer via USB.
IMPORTANT: This issue has been seen in some POD X3 Live units only.
It does not affect all POD X3 Live units or any POD X3 or POD X3 Pro units.
If you are experiencing the USB audio drop out issue and live in the U.S., we can help you in one of two ways:
· You can call us at 818-575-3600 M-F 8a-5p west coast time and arrange to send the unit to Line 6 for warranty repair
· You can visit http://line6.com/support/serviceCenters/ to locate your nearest service center and arrange a warranty repair. You will need to furnish the service center with a copy of your proof of purchase for this repair to be made under warranty.
Please keep in mind that sending your unit into Line 6 or bringing it to a local service center for this fix will mean you will be without your POD X3 Live for at least two weeks, depending upon the turn-around time of the shop - so plan accordingly.
If you live outside of the U.S. please contact your local distributor, also found on our service centers page, for warranty repair information.
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