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1559 Views 7 Replies Latest reply: Mar 30, 2012 11:33 AM by mmongu RSS
mmongu Just Startin'
mmongu
19 posts since
Mar 8, 2008
Currently Being Moderated

Nov 30, 2010 8:18 AM

High pitch noise with X3, I would need support.

Hi all:

 

I am reposting a message that was marked as "answered" with the hope to make this
"visible" to line6 techsupp. For the records, the original thread is at
http://line6.com/community/thread/29939

 

I have been using my x3 bean with a tech21 pe60 for a few months. I am experiencing
an high pitch noise coming time by time like one in file attached (check around sec 4)
no matter of which model or amount of gain (this is with a match d-30).

 

This file is recorded using "UserC.l6t" in attachment. I can get the same also with (but not limited to) "Orange+Match.l6t"
and "trademark clean (part of x3 presets)". The former is also in attachment to this post.

 

Data collected so far:


+ no wifi spots nor computers around.


+ tried to pug other power sockets, tried with a balanced connection (TRS->XLR), added ferrite suppressor
to the power cable, used different guitar cable brands and tried with using a power filter.
Nothing helped so far.


+ I can get the pitch with headphones too.


+ I tried to turn off the amp simulation and use the x3 as effect box only. This way
I had not hit the issue. Even though this does not mean it is not there for sure the probability to occour
in that is a lot lower than with amps on. Does that suggest a problem with 2.0 fw or my hw has problems?

 

I am basically having a showstopper in using the x3 for both recording and live use. I would
really appreciate some help if possible.

 

Thanks in advance for your time.

Attachments:
  • Line6Hugo Line 6
    Line6Hugo
    6,556 posts since
    Apr 8, 2007
    Currently Being Moderated
    Dec 3, 2010 11:51 AM (in response to mmongu)
    RE: High pitch noise with X3, I would need support.

    Is this a new problem that recently started, or has your POD X3 always had this noise when used with the Power Engine amp?

       

      If this is a new problem, please try re-installing the flash memory on the POD to see if the problem persists.  If it does, try rolling back to a previous firmware version using Line 6 Monkey's Rollback feature.

       

      Is the problem still there?

       

      Let us know what you find.

       

      Also, please try testing this noise in a different location than where you are normally testing to isolate this issue.

       

      Regards,

       

      Line6Hugo

    • mmongu Just Startin'
      mmongu
      19 posts since
      Mar 8, 2008
      Currently Being Moderated
      Dec 3, 2010 12:43 PM (in response to Line6Hugo)
      Re: RE: High pitch noise with X3, I would need support.

      Hello Line6Hugo

       

      thanks for your reply. I am glad I finally have established a link with line6 techsupp.

       

      The problem is not started recently and was there even before fw 2.0.The original thread

      on this problem is quite old (feb 2010).

       

      I tried re-flashing 2.0 twice, even from safe mode, but did not help.

       

      I had several try on different locations to check if this could affect the issue but the pitch came the same...

      time by time it gets out in the middle of your playing or record.

       

      Is there anything else I could try?

       

      thanks for your time.

  • Line6Perry Line 6 Support
    Line6Perry
    6,868 posts since
    Dec 26, 2007
    Currently Being Moderated
    Dec 3, 2010 5:48 PM (in response to mmongu)
    RE: High pitch noise with X3, I would need support.

    Hi,

       

      I think your problem is in the hardware of the X3, especially if you're experiencing that same exact high pitched noise using only a pair of headphones connected to the X3.

       

      Unfortunately there are no other suggestions beyond what was already attempted by you; you'll need to have your device diagnosed in person by a repair technician.

       

      Our Italian distributor is:

       

      Lemi S.R.L.

      Via Paolo Ferrari, 6

      Torino

      10154

      +39 011 231092 (phone)

       

      Regards,

      L6Perry

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