OK,

But I don't understand the point you are trying to make?

I agree with everything you said except for "And if they do reply it has a “why are you wasting my time” feel to it". Based on my own personal experience, the tech support personnel are really good people, they have gone out of their way to help a lot of people like myself many-many times. I would say that they are understaffed and overworked, that is why the hold times are so long if you try to call. Don’t blame them, it’s not their fault, it’s a corporate level problem.

so what's your problem? you didn't mention anything concerning a line6 product. and regarding the expert users or anyone else for that matter, i don't care where or who the correct information comes from, if i have a problem with my line6 gear, i just want an answer. 99.9% of the time you get the right information from a forum member. if not, with a little patience, line6 will answer. my experience with line6 service has been excellent, from phone to forum. as far as your post, the only difficulty i see you having is with anger management. i'm sure there a forum for that too. so go there and post your comments.

I don't think these forums are primarily about technical support. They facilitate a community of people who are passionate about playing music using Line 6 equipment, and provide a means to discuss and communicate ideas and help people who may be struggling to understand or use the technology effectively.

People participate because they enjoy the discussion and are willing to spend time helping others, which most people are really appreciative about. There are different ideas and at times some disagreement, but it helps to look at things from a different perspective.

I think Line 6 should be commended for creating such an open means of discussing their products and bringing together this community.

I take full credit for creating the Expert program...thank you...thank you very much.

In all fairness though, these guys have been members of our forums for a long time, we're talking several years here, and have always been helpful and have answered literally thousands of questions for other users. All we did was give them a tag so that others that come here know that when one of the Experts answers a question, they know they can trust that source and answer.

Also, keep in mind that any of these guys can walk away at any time. Nobody is bound by any contract here. Nobody signed any papers regarding becoming an Expert. The Axe FX thread you called out was a thread created by Karl and it was meant to be a joke. If you think Karl is a cheerleader for Line 6 then think again. The only meetings we had about this program was to discuss whether or not we should reach out to Karl and ask him to become an Expert in spite of how critical he has been of Line 6 in the past. Look at his post history and see for yourself. In the end we decided that instead of censoring Karl's criticism we should LISTEN to it, embrace it, and USE it to make better products.

I'll be the first to admit that keeping up with over 200 products and having to know them in and out can be rough at times so I'm sure some of our users are on a different user level than I am with our gear.

I'm not really sure why this annoys you so much. Did you have a support problem that was never resolved? I looked in your account and don't see any Line 6 products registered nor have you ever called us under this user account. If you have an issue please let us know.

Also, thanks for the "brilliant" remark. I've neer been called brilliant. You just made my day. Thanks!

Line6Miller

P.S. On a completely off topic note, this years Super Bowl will be the first to have NO cheerleaders present as neither the Packers nor the Steelers have a cheerleading squad.

Haha

I just realized what a colossal waste of time it was to read zim's little rant...

Anyone...who has ever dealt with any company regarding tech issues...will readily find that Line 6 stands well above the norm....

A phone call away...but it's nice to be able to have all these guys with hands on skills being so helpful on the forums....

I personally have been part of the forums for many years...and when the "new " forum was brought into life...I wasn't as active due to health issues..

And I'm delighted to be part of this group again...and In my opine...the best tech forum for any product out there...

I think it's more of a human kindness...more than "getting paid" for helping out other users...

And....if you have been fortunate enough to be one of the top "experts", which I have been in the past....there are perks that money can't buy....

Give me a T- R- O- L- L...what's that spell?

Proud Cheerleader for L6

OM

Other than the occasional dumbassed question, I've never needed Line 6 Support and I've been a customer since the AX2 - that is until about a week ago when my HD500 started powering itself off/on at random.  The process was handled beyond my expectations; instead of a repair, I'm getting a new Pod simply by asking.  Very pleasant people to deal with on the phone and online as well.  If I wasn't pleased with the way they handled things, I wouldn't be a "cheerleader" since product satisfaction is only part of the bigger picture, but I'm giving credit where it's very much deserved.