Apr 27, 2009 11:18 AM
Looking for official statement regarding the USB fix for out of warranty X3L's
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So a user's thread where the fix was finally announced is now closed:
http://line6.com/community/message/23362?tstart=0#23362
But the talk there was about bring the unit to a service center with your proofs to get warranty service.
Many of us with the USB problem had this from the get go when the X3L's were first released in 2007 and our warranty has long since expired.
I know some out-of-warranty users were advised that they must ship their unit back to L6's headquarters for the repair and the user would have to pay the shipping cost (only one-way) but the repair was free.
Can a wrench provide more detailed information or official statement as to how an out-of-warranty user can get their USB fix? Certainly this should be covered regardless of warranty status. I only ask, because the two service center's in my area both said they will charge me for this fix. I guess I want some assurance that 1) I won't have any hassles or demands for $ from a service center (were the centers sent out a bulletin advising that USB fixes are to be treated like the footswitches??) or 2) I'm authorized to return my unit to L6 for the repair.
Thanks!
F
A Monday bump.
i think you are going about it the right way, if you can get L6 to open a support ticket for you it may help your local service center.
afterall... they just want to make sure that they get paid for the work... whether its you or L6...
i'm sure that you will get an official response, that clears it up for you... but mine is getting fixed now, so i know they do it out of warranty.
Thanks for info Zap!
Helpful points coming your way...
i just got my X3L back within 4 working days of sending it... WOW.
it is way out of warranty, and Line6 UK paid for the collection and return shipping. they were a pleasure to deal with... but it was a line6 office and I live in the same country... I don't know what happens otherwise, but that's my experience.
Hi,
You don't need a support ticket from us to have your POD repaired. We will cover you under warranty and a technical bulletin has been added to our online service manuals so all of our authorized service centers have access to it. Contact your local service center and mention to them that this is a warranty repair and that the repair procedure has been added to our online service manual. If your service center will still not help you then please get back to me the name of the SC and I will make sure they are made aware of this. Thanks.
Line6Miller
Thanks Miller!
I'll contact my local SC right away. Any problems, I'll let you know.
Cheers!
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