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3605 Views 6 Replies Latest reply: Apr 27, 2009 12:45 PM by forresal RSS
forresal Just Startin' 163 posts since
Aug 11, 2006
Currently Being Moderated

Apr 27, 2009 11:18 AM

Looking for official statement regarding the USB fix for out of warranty X3L's

So a user's thread where the fix was finally announced is now closed:

http://line6.com/community/message/23362?tstart=0#23362

 

But the talk there was about bring the unit to a service center with your proofs to get warranty service.

 

Many of us with the USB problem had this from the get go when the X3L's were first released in 2007 and our warranty has long since expired.

 

I know some out-of-warranty users were advised that they must ship their unit back to L6's headquarters for the repair and the user would have to pay the shipping cost (only one-way) but the repair was free.

 

Can a wrench provide more detailed information or official statement as to how an out-of-warranty user can get their USB fix?  Certainly this should be covered regardless of warranty status.  I only ask, because the two service center's in my area both said they will charge me for this fix.  I guess I want some assurance that 1) I won't have any hassles or demands for $ from a service center (were the centers sent out a bulletin advising that USB fixes are to be treated like the footswitches??)  or 2) I'm authorized to return my unit to L6 for the repair.

 

Thanks!

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