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2348 Views 9 Replies Latest reply: Mar 21, 2011 2:22 PM by Line6Hugo RSS
GR1NG0_SU4V3 Just Startin'
GR1NG0_SU4V3
5 posts since
Mar 11, 2011
Currently Being Moderated

Mar 11, 2011 4:42 PM

POD Studio UX2 not indentified by computer

I have just recieved my Pod UX2 in the mail and began installing POD Farm 2. Once I connected my device, my computer was unable to install the hardware. Even after going through the driver FAQ, I am still unable to have my computer identify my POD UX2. The computer simply calls the device "Unknown". Is there something I'm doing wrong?

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Tags: ux2, problem, drivers, unknown, unrecognized
  • Springo Just Startin'
    Springo
    114 posts since
    Jan 29, 2007
    Currently Being Moderated
    Mar 11, 2011 7:02 PM (in response to GR1NG0_SU4V3)
    Re: POD Studio UX2 not indentified by computer

    Did you install the software before plugging the UX2 in?

     

    Are you using a USB hub?

     

    Plug a working USB device into the USB port on your computer to verify that the port(s) are working properly.

     

    Check in Device Manager (Win) to see if the UX2 shows up there.

     

    Check those things and if it still does not work we can go further.

    • GR1NG0_SU4V3 Just Startin'
      GR1NG0_SU4V3
      5 posts since
      Mar 11, 2011
      Currently Being Moderated
      Mar 11, 2011 10:23 PM (in response to Springo)
      Re: POD Studio UX2 not indentified by computer

      I made the mistake of plugging it in before the software was installed but I removed and replugged the USB as requested in the install instructions. It is connected directly into the computer and to my knowledge it was working just fine previously. What I see in the device manager is what is pictured in my opening post.

       

      EDIT: I wrote this reply while I was away from home. I have just inserted the USB in a different port and reinstalled the software. Still no success.

      • Springo Just Startin'
        Springo
        114 posts since
        Jan 29, 2007
        Currently Being Moderated
        Mar 12, 2011 6:02 PM (in response to GR1NG0_SU4V3)
        Re: POD Studio UX2 not indentified by computer

        1 - Insert a known good USB device (of any type) into the USB ports on your computer and see if the device is properly recognized. If you don't have a working USB device try to borrow one because this is important. We need to either eliminate the USB ports on your computer as the problem, or find that they are bad. If the known good device does not show up then your USB ports are malfunctioning. If it does show up then we can eliminate the USB ports as the problem.

         

        2 - Find a known good computer that you know has working USB ports. Load the Line 6 software on it and then plug the UX2 into it and  see if the computer recognizes it. If it does not then the UX2 is bad. If it sees the UX2 then you can conclude that the UX2 is good. Now we have either eliminated the UX2 and USB ports or have found the problem.

         

        3 - If the USB ports and the UX2 test good then you have a software isse. First, unplug the UX2 if it is currently plugged in to the computer. Then uninstall any Line 6 software that is still on the computer. Then go to Device Manager and make sure that the UX2 is NOT showing up under Sound, Video and game controllers. Go to the unknown device in Device Manager in your screenshot, right click on it, then choose uninstall. Uninstall it and reboot the computer. After you reboot, load the Line 6 software and follow the directions that pop up. Your UX2 should be working fine now.

         

        BTW - if the UX2 DOES show up under Sound, Video, and game controllers in device manager then uninstall that too, along with the unknown device.

        • GR1NG0_SU4V3 Just Startin'
          GR1NG0_SU4V3
          5 posts since
          Mar 11, 2011
          Currently Being Moderated
          Mar 12, 2011 9:12 PM (in response to Springo)
          Re: POD Studio UX2 not indentified by computer

          The USB ports for the computer in question work just fine. All other devices work. Tried the UX2 on my other computer, and recieved same problem. Even tried a different USB cable to be sure. Nothing. Don't know if this makes a difference but when plugged in to either computer, there is no lights coming from the front displays. Don't know if that is a tell-tale sign of failed equipment. Sent a repair request to Line 6, going to try for a return request from the place I bought it in the morning.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 18, 2011 11:41 AM (in response to GR1NG0_SU4V3)
    RE: POD Studio UX2 not indentified by computer

    Hi,

       

      Are red clip lights blinking on the front of the UX2 when you plug it in?

       

      Also, are you installing from the CD or downloading the latest drivers from our web site?

       

      http://line6.com/software/

       

      Thanks,

      David

      Line 6 Customer Support

       

  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Mar 21, 2011 2:22 PM (in response to GR1NG0_SU4V3)
    RE: POD Studio UX2 not indentified by computer

    If there are no lights whatsoever on the device, that means it is either not receiving power from the USB or it is broken.

       

      I would strongly suggest removing all other USB devices from the computer while troubleshooting this problem.  Completely remove ANY USB hubs, even if not in use, and test the UX2 on all of the computer's USB ports.  Try a different USB cable if you must.

       

      If it still fails, I suggest isolating the problem by testing on a different computer.

       

      Regards,

       

      Line6Hugo

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