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1049 Views 4 Replies Latest reply: Apr 25, 2011 4:26 AM by Nick_Mattocks RSS
sammys99 Just Startin'
sammys99
4 posts since
Mar 30, 2011
Currently Being Moderated

Apr 24, 2011 12:20 PM

Windwows7 _64 Driver Installation failed

Hi All,

i have a big Problem with my nice HD500.

I have installed Line6Monkey 1.35.

It always tells me, that the Driver (4.1.1.7) is not installed and the connection to the HD500 is not possible.

I have tried to install the driver now for 20 times. Sometimes over Line6Monkey, sometimes i download the last driver and install it manual.

But it NEVER works.

After all it ends up always, that Monkey tells me, the driver ist not installed.

The funny thing is, that in the system-Configuration i can see the HD500 (after i have installed the driver and ad the end i'm aksed to plug in the HD500).

But Moneky reports still, that the driver ist NOT installed.

(i have tried to install the driver.exe as admin, in compatibly mode to XP ... but nothing worked.

 

After that i have tried it on a old laptop with WinXP SP3. There it works perfect. I have updated my HD500 to newest FW and also have aleready installed serveral custom patches. So the HD500 works great (no defects)

 

BUT i want to use the Pod on my major PC/Desktop,

 

What can i do ???

Tags: install, problems, hd500
  • Nick_Mattocks Best of the Best
    Nick_Mattocks
    9,065 posts since
    Mar 26, 2007
    Currently Being Moderated
    Apr 24, 2011 12:39 PM (in response to sammys99)
    Re: Windwows7 _64 Driver Installation failed

    The HD500 does work with Windows 7 64bit definitely, so your problem is more likely to be with the ability of your computer to 'see' the HD500.  Be certain to connect the HD500 to your PC via a direct connection to a rear USB 2.0 port and not via any type of USB hub, as hubs (including those that may be mounted internally to provide front USB port connectivity).

     

    Nick

    • sammys99 Just Startin'
      sammys99
      4 posts since
      Mar 30, 2011
      Currently Being Moderated
      Apr 25, 2011 1:16 AM (in response to Nick_Mattocks)
      Re: Windwows7 _64 Driver Installation failed

      Hi, thanks for the quick answer.

      I have connected the HD500 directly to the back USB Port.

      All other USB devices are pluged off.

      But nothing works.

       

      There is still a yellow Attention! sign beside the driver !! and it reports NOT INSTALLED !

       

      So where is the problem???

      At least Monkey should report, that the driver is installed ???

      Also if i have not connected th HD500.

      Or do i see something wrong ?

       

      On my point of view, there is nothing wrong with the USB port.

      • sammys99 Just Startin'
        sammys99
        4 posts since
        Mar 30, 2011
        Currently Being Moderated
        Apr 25, 2011 1:16 AM (in response to sammys99)
        Re: Windwows7 _64 Driver Installation failed SOLVED => deactivate virtual USB like Belkin Home center

        HI All,

         

        after uninstalling/installing the Software nearly the whole night, i have figured out, what was the reason for my problem.

        What i have tried was following:

        - deactivate FW/AntiVirus-Soft => doesn't solve the problem

        - uninstall VMware (virtual PC for my Linux installation) => doesn't solve the problem

        - uninstall CD Recording / virtual CD soft  => doesn't solve the problem

         

        Then i figured out, that i use also a Belkin Printserver in my Home-Network.

        This F***ing device install/use a virtual USB over ethernet.

         

        After just shuting down this stupid Belkin Home Control Center (which use the virtula USB over Ethernet)

        the POD was detected and everything works fine.

         

        so as a note/info to all people who might have pronlems with connecting the POD via USB:

        DEAKTIVATE ANY VIRTUAL USB SYTEMS

        like:

        - USB  Printserver

        - maybe als remote Storage sytems (USB Disk on a DSL Router)

         

        My Device is called BELKIN HOME BASE

        and you can connect USB-Disks, USB Printers/Scanner etc to it and it communicates over ethernet with your PC.

         

        SO, finaly, problem solved :-)

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