I am having same error. I have good Midi Interface, everything works perfectly. During firmware upgrade on my brand new DT-50, I received an error that my Unit wasnt registered, after I had just registered it. tried to register again, received prompt that this unit already registered. Line Monkey Help and Info says,"this item is installed, but its version could not be determined" . Continue to receive 800000a undefined error occured.
Now unit does nothing, no sound just lights.
Message was edited by: merman_96 I can confirm it is not the interface,..I hooked up my hd 500 by midi interface, and line monkey acknowledges the unit, I then moved midi cables to the dt 50. Nothing. Attempted manual connection and upgrade, still receive original error. I deleted my registration, and tried again. Still have a nice looking paper weight. I really, REALLY do not want to return unit, as i already have another dt 50 ready for UPS to pick up that was damaged during shipping, (2 inch hole in grill). Is there a hard reset? I'm about to make my second installment and I have yet to even plug my guitar into one, really.
Here's what you do. Connect midi leads one at a time to make absolutely sure you have them the correct way round. Download file from Line 6 and store it. Install midiOX and follow instructions to the letter. The last thing you do before updating the DT50 is to turn it on, trust me. Had me baffled for an hour.
Thanks, I have an iMac, so can't use midiox, but will try with downloading file first then updating. I have had no sleep as I was switching out interfaces all night and just frustrating the heck out of myself. You mention switching power on as the last thing, does the line monkey recognize the dt 50 with power off?
You won't need monkey at all, just download the file and save it to your hard drive. You load the file into midiox or whatever is suggested for mac. Hook up your cables, turn on the DT50 and transfer file. Wierd I know but it works every time for me, I checked it a few times just so I understood what was going on.
Currently Being ModeratedMar 29, 2011 10:13 AM (in response to verbal2796)Re: Problem updating DT50 Head Please Help!
I used a HOSA midi/USB interface and kept getting the same message. I switched the in/out around on the DT50 and although it was backwards it ended up working.
Currently Being ModeratedDec 9, 2011 2:44 AM (in response to verbal2796)Re: Problem updating DT50 Head Please Help!
I encountered the exact same problem. I even had three USB MIDI interfaces to try - AXON AX 50 USB, Kore 1, and a Novation ReMOTE 61 SL. Line 6 Monkey wasn't able to find the DT50 with the first two. It found it with the ReMOTE SL, but the firmware update resulted in the 8000000a error and rendered my brand-new DT50-112 into a light-flashing, relay-clicking, inoperable piece of junk. Nice. (In my seething disgust, I could only blame myself for breaking my solemn oath never to buy Line 6 again.)
I finally solved the problem using Monkey, but I'm not sure which steps made the difference:
1) I replaced the USB cable between the ReMOTE SL and the Mac with a high-grade, high-speed, USB 2.0 cable equipped with monster ferrite beads at each end. (Never had a problem with the existing cable before.)
2) I replaced my MIDI cables with the highest-grade, best-condition cables I had on-hand. (Heavy MIDI guy from way back, so I was fortunate to have a large supply.)
3) I made sure of these MIDI connections:
- DT50-112 MIDI Out <=> ReMOTE SL MIDI In
- DT50-112 MIDI In <=> ReMote SL MIDI Out (not the MIDI Thru)
4) Rebooted my Mac with the ReMOTE SL and the DT50-112 turned on.
5) Ran no other software.
6) Started Monkey, which found the DT50-112 only after I manually pointed it to the appropriate ReMOTE SL ports.
7) Successfully updated the DT50-112 firmware.
Hopefully, the above will help those who are trapped in Error 8000000a hell.
I hate to say this, but I was really hoping my new POD HD500/DT50-112 experience would demonstrate that Line 6 management has evolved in the same posititive directon as their gear appears to be evolving. But, unfortunately, that is not the case.
In it's typical, short-sighted, greedy, penny-pinching way, Line 6 saved a few buck by NOT installing a USB port on the DT25/50 series of amps. And this, knowing full-well that the amps require firmware upgrades; knowing full-well that many of their customers don't have 5-pin MIDI/USB interfaces or cables; and knowing full-well that many of their customers who do have such interfaces will find them to be incompatible.
And, as if this isn't enough, the cheapskates don't even provide MIDI/USB capability with its POD HD family - which would allow their use for updating the DT25/50 amps. How utterly cheap and shameful.
Line 6 has displayed this same brazen disrespect and disregard for their customers for years. Management just can't seem to figure out that, in the long run, it costs them way more money than they save. I wonder how many replacement amps Line 6 has had to issue; how many hours it has cost tech support; how many people return their Line 6 gear and buy a different brand; how many of them never buy Line 6 again; and how many of them openly share their opinons and effectively stear others away from Line 6. Do the math.
For now, I'll give this new HD500/DT50-112 setup my best shot. It's for live use and it better kick butt. Failing that, it'll be out'a here and I'll be on to an Axe-FXII or back to my racks, cabs, and pedalboard.