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  • xxxcactusrobxxx Just Startin' 5 posts since
    Apr 30, 2011
    Currently Being Moderated
    240. May 1, 2011 6:18 PM (in response to swickpro)
    Re: M13 Power Problem

    what kind of issues

  • willrivaldo Just Startin' 3 posts since
    Sep 15, 2008
    Currently Being Moderated
    241. May 2, 2011 11:06 AM (in response to rodzimguitar68)
    Re: M13 Power Problem

    Hi, sorry for not getting back you sooner.

     

    Yes I am now on version 2.04 and my M13 powers off and on but it seems it mostly does it when I engage effect "1B/undo".

     

    Often when I step on it, it doesn't turn the chosen effect on or off and thats when the poweroff/on occurrs.

    Another time it happened was when I setup a new scene and engaged 4 sets of 'dual phaser' effects at the same time (why the hell not, that's the beauty of this pedal!)

    Previously it has had no problem with 4 delays/time-based FX on at the same time e.g. the 'DL-mania' scene

     

    It would seem the problem is with the switch 1B/undo. Is there anything I can do about this, can I get it repaired?

    I live in London and I love this pedal & Line6 so it is a real shame that it has gone faulty

    thanks

  • Line6Hugo Line 6 6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    242. May 2, 2011 2:09 PM (in response to willrivaldo)
    Re: M13 Power Problem

    Will,

     

    Does the problem occur in different locations outside where you regularly use the M13?  How are you powering the M13?  Please make sure that you are using the PX-2 power supply that it came with.  Do you have a lot of other electronic devices connected to the same power circuit?  Please remove them and try the M13 on it's own with an amp and guitar.

     

    If you are experiencing the power cycling issue after updateing/re-installing the flash memory up to the latest 2.04 update, I would suggest taking it to an authorized service center to see if there is a hardware problem with the unit that may be causing this:

     

    http://line6.com/service_centers/

     

    Regards,

     

    Line6Hugo

  • jarredstein Just Startin' 1 posts since
    May 1, 2011
    Currently Being Moderated
    243. May 6, 2011 8:50 PM (in response to pepperbeluga)
    Re: M13 Power Problem

    I just got an M13 about a week ago. It started power cycling after an hour or two of usage. I upgraded to the latest firmware (2.04), and still the problem persists. Yesterday at band practice the pedal just shut down completely. I have tried different adapters and wall plugs, and the problem still persists. Sometimes it happens when I press a switch, sometimes it happens when I'm not doing anything).

     

    I really hope this problem is fixed.

  • Line6Hugo Line 6 6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    244. May 13, 2011 4:42 PM (in response to jarredstein)
    Re: M13 Power Problem

    @jarredstein,

     

    Was this unit purchased new or used?  Do you get this problem in any location that you use it?  Please make sure that you are using the PX-2 power supply that comes with the M13.  Also, ensure that there is plenty of power available and that you are not plugging into an overloaded circuit.

     

    If you have tried re-installing the flash memory and get this problem no matter what you try, there may be a hardware problem with the unit that would require servicing.  I would then recommend taking it to an authorized service center:

     

    http://line6.com/service_centers/

     

    Regards,

     

    Line6Hugo

  • m13paul84 Just Startin' 6 posts since
    Jul 12, 2010
    Currently Being Moderated
    245. Jun 6, 2011 2:11 AM (in response to Line6Hugo)
    Re: M13 Power Problem

    Hello,

    I'm in similar situation as jarredstein. Before patch 2.04 I had been strugling with power cycling issue very often. Now I'm on 2.04 version (maybe 1 month) and I thought it solved the problem, because cycling didn't happen.

    Unfortunatelly within the last week unit shutted down 3-times (on different locations, different power supplies circuit) during different operations ( working with looper, enabling effects). Yesterday at rehearsal the unit turned off and didn't turned on !! - it was off for at least 30 seconds and nothing worked - I tried to restart it using power switch, change the power supply circuit= nothing.

    I'm really disappointed, because I really like the unit, but waiting for resolution of this issue for "months" and m13 works very unpredictable. I decided to return the unit , unfortunatelly.

    Could I help somehow? Provide some information?

  • willrivaldo Just Startin' 3 posts since
    Sep 15, 2008
    Currently Being Moderated
    246. Jun 6, 2011 2:30 AM (in response to Line6Hugo)
    Re: M13 Power Problem

    Hi Hugo, thanks for your message.

    I live in London UK and when I tried to 'search for my nearest service centre' this website told me there isn't one 'within a 360 mile radius of your location'. However, it did say list this place:

     


    The POD [ Line 6 UK ]
    Clifton House
    Butlers Leap
    Rugby, Warwickshire
    CV21 3RQ
    +44 1788 566 566 (phone)
    0044 1327 302 704 (fax)

     

    Is this the only one in England?

    thanks

  • djb303 Just Startin' 30 posts since
    Sep 19, 2009
    Currently Being Moderated
    247. Jun 7, 2011 4:38 PM (in response to willrivaldo)
    Re: M13 Power Problem

    hi has anybody got back to you on this yet     i am also in the uk   but my one is well out of warranty.............

    can't remember when i first posted ....my unit is sitting in a wardrobe and will be nowhere near a gig

    unless this is resolved....i wont sell it on to anyone because of this   and can only hope that one day it will become

    an olde curiosity   and i can hand it down to my grandkids                         cheers   dave

  • portorikan Just Startin' 25 posts since
    Jan 10, 2008
    Currently Being Moderated
    248. Jun 10, 2011 2:27 PM (in response to pepperbeluga)
    Re: M13 Power Problem

    All of a sudden this week my M13 won't turn on at all. Using the power supply that came with the device. I've had it for a least a year or more I believe. I'm running V 2.0. I tried to update it a while back but the midi cables wouldn't work. It's powered out a few times before but it always seemed to come back after a bit. Not this time.

     

    I tested the power supply on another pedal and that seems to be working. Any ideas or tips on how to possibly rectify this before contacting a service center? Trying to save some money here.

     

    Thanks!

     

    PS: I also the nearest service center is 2 hours away from me, which is quite the drive.

  • swickpro Just Startin' 87 posts since
    Apr 18, 2010
    Currently Being Moderated
    249. Jun 14, 2011 10:04 AM (in response to portorikan)
    Re: M13 Power Problem

    Perhaps a L6 moderator could chime in...

     

    http://line6.com/community/message/288432#288432

  • portorikan Just Startin' 25 posts since
    Jan 10, 2008
    Currently Being Moderated
    250. Jun 15, 2011 7:03 PM (in response to swickpro)
    Re: M13 Power Problem

    I happen to be going out of town this weekend and there's an authorized Line6 service shop there. I'm going to pay them a visit and hope they can help. Unfortunately, after calling them to let them know I was coming from out of town, I don't have a whole lot of hope. They're apparently just got back into carrying and servicing Line6 problems. We'll see what they say. If I find anything out, I can share it in this thread.

  • RichRenken Iknowathingortwo 1,917 posts since
    Apr 19, 2008
    Currently Being Moderated
    251. Jul 26, 2011 12:10 AM (in response to pepperbeluga)
    Re: M13 Power Problem

    Hey guys, Rich here. I wanted to give you a quick update. I got 3 units back from guys here that have this random power cycling issue. It is still not solved but we are testing the heck out of these 3 new units and we have gotten a few clues. I have another one that seems to be doing it more often on its way back to me as well.

     

    Please keep posting here. Also, you guys here with units that are power cycling, please email me at richrenken@line6.com. You will not be left hanging. This is not a warranty issue. It is our issue to solve. We have sold tens of thousands or more at this point so it is still isolated. You know what would be helpful? Can you guys let me know if you are still having the problem and when you originally purchased your units by posting here in this forum?

  • LifeEcho21 Just Startin' 7 posts since
    Aug 9, 2008
    Currently Being Moderated
    252. Jul 26, 2011 8:01 PM (in response to RichRenken)
    Re: M13 Power Problem

    Hey Rich, Mine had stopped doing it for a while after I did the update but it already did it to me again on sunday at practice. It just did it once. Hopefully it doesn't do it again. I'll keep you updated.

  • den08 Just Startin' 16 posts since
    May 26, 2009
    Currently Being Moderated
    253. Aug 17, 2011 8:18 AM (in response to RichRenken)
    Re: M13 Power Problem

    Hello, Line6RichRenken.

     

    My M13 was purchased from eBay Store in USA on the 2nd of January, 2011 (still covered by warranty).

     

    The unit has the same problem, as it's described in this thread.

     

    As I live in Russia, I would like to know: what are my options in the way to get it fixed or replaced?

     

    Appreciate your business.

     

    Thank you and best regards,

    Denis

  • RichRenken Iknowathingortwo 1,917 posts since
    Apr 19, 2008
    Currently Being Moderated
    254. Aug 31, 2011 6:18 PM (in response to den08)
    Re: M13 Power Problem

    Hey Denis, can you email me at richrenken@line6.com. I will help you. I will get you to the right people who can help you there in Russia.

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