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1406 Views 5 Replies Latest reply: Jun 15, 2011 3:44 PM by Line6Don RSS
raulf2012 Just Startin' 14 posts since
Jul 23, 2010
Currently Being Moderated

Jun 12, 2011 3:05 PM

Line 6 monkey doesn't see my amp

     Sorry I've posted this question three times already I'm new to this and I had to go to a camp and was gone for several days.  A technician answered my question on the old post, unfortunately he failed to address the problem I responded but several days had passed so I'm not sure if he got it since line 6 assumes that the question is answered if nobody responds in two days.

     But anyway's I have a spider IV and a FBV express pedal I have them connected to each other and the FBV connected to my computer.  I tried the other day to update my firmware.  When the FBV is connected and the amp is turned off monkey has no problem finding and connecting to the pedal.  When I click on change device and the amp is off it goes to the choose device screen and the amp is not listed which I think is normal.  if I click on the change device screen and the amp is on it goes to the no devices detected screen.  Furthermore if I try to start monkey and the amp is on it also goes to the no devices detected screen.

     I even tried installing monkey on a different computer and I had the same problem.  I have been checking out other peoples posts and have found one that i believe had the same problem that i do.  He just had to send his FBV pedal to get fixed i think thats the problem with mine too. Heres the link to that post.  http://line6.com/community/message/127511#127511

 

 

                                        P.S.  sorry i posted the same question three times

  • jws1982 Iknowathingortwo 263 posts since
    Jul 26, 2008
    Currently Being Moderated
    Jun 12, 2011 9:37 PM (in response to raulf2012)
    Re: Line 6 monkey doesn't see my amp
    Have you updated the firmware on the FBV Express?
  • Line6david Line 6 Support 5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jun 13, 2011 3:58 PM (in response to raulf2012)
    RE: Line 6 monkey doesn't see my amp

    Hi,

       

      The FBV Express MKII uses drivers already present in Windows to connect the amp to your computer.

       

      If the pedal is not connecting to the computer properly it is usually an OS issue.

       

      Try different USB Ports and Cables.

       

      Make sure you are not connected with a USB hub.

       

      If that doesn't work, try the amp and pedal with a different computer.

       

      Thanks,

      David

      Line 6 Customer Support

  • Line6Don Line 6 Support 5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Jun 15, 2011 3:44 PM (in response to raulf2012)
    RE: Line 6 monkey doesn't see my amp

    Hey raulflores,

       

      I have created a support ticket for you regarding this situation.  A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

       

      http://line6.com/account/tickets/view/

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