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1720 Views 21 Replies Latest reply: Feb 14, 2013 3:50 PM by radatats RSS
Ayerown Just Startin' 17 posts since
Feb 19, 2007
Currently Being Moderated

Jun 18, 2011 5:10 PM

Power supply jack broken !

Hi, I was gigging tonight and walked just on the power supply jack connected to my POD HD500. I then saw my unit dead. Awful. The power jack is destroyed, and some bits of plastic were broken on the unit, but the pin inside looks fine.

I bet the unit pin is more reliable than the power supply, but I'm afraid of having it broken, because I turned it around and couldn't make any connection. Or maybe the power supply died because of security ?

Anyway, no chance of finding a compatible power supply at home or with my friends. I will have to wait for Monday to go to the shop and I have a gig on Tuesday !

Do you think my unit died ? Or will I be fine with another power supply ?

If it has died, can it be fixed by sending back the unit for service ? I assume the warranty will be void... :(

 

Thank you.

  • ozbadman Gear Head 1,474 posts since
    Apr 17, 2008
    Currently Being Moderated
    Jun 18, 2011 5:16 PM (in response to Ayerown)
    Re: Power supply jack broken !

    It's not very likely that you did anything to your unit. I can't guarantee it, but it'll probably be fine with another power supply.

  • ozbadman Gear Head 1,474 posts since
    Apr 17, 2008
    Currently Being Moderated
    Jun 18, 2011 7:16 PM (in response to Ayerown)
    Re: Power supply jack broken !

    Oh, and another possibility, you may not have done anything to your power supply either. if you're on a time crunch, you may be able to get some local electronics dude to just fit a new connector for you and it may be good to go. They could certainly test the power supply and see if it's dead or not.

  • tim1953 Just Startin' 112 posts since
    Mar 20, 2011
    Currently Being Moderated
    Jun 18, 2011 8:14 PM (in response to Ayerown)
    Re: Power supply jack broken !

    I've bitched about that cheap wall wart in another post.

    It's a damn shame for any company to build a product like a tank and then turn around and depend on a cheap Chinese wall wart as a power supply.

    On stage anything is bound to happen (it's often dark and musicians & roadies walk on stuff without even knowning it's there)  so why use a cheap power supply with a junky thin *** wire and not even put a 90 degree angle end on the plug going into the unit?

    Worse yet is for Line 6 to charge $50 for a replacement - that thing isn't worth more than $10.

    Vox did the same thing with the Tone Lab pedal.

    The power supply should be internal and they could use a standard power cord as used on thousands of guitar amps, keyboards, mixing boards, computers, power amps, etc.

    If that cord gets lost or broken at least you can go to Radio Shack and get a new one for 5 or 6 bucks.

    • Octo777 Iknowathingortwo 851 posts since
      Feb 23, 2008
      Currently Being Moderated
      Jun 19, 2011 2:46 AM (in response to tim1953)
      Re: Power supply jack broken !

      tim1953 wrote:

       

      I've bitched about that cheap wall wart in another post.

      It's a damn shame for any company to build a product like a tank and then turn around and depend on a cheap Chinese wall wart as a power supply.

      On stage anything is bound to happen (it's often dark and musicians & roadies walk on stuff without even knowning it's there)  so why use a cheap power supply with a junky thin *** wire and not even put a 90 degree angle end on the plug going into the unit?

      Worse yet is for Line 6 to charge $50 for a replacement - that thing isn't worth more than $10.

      Vox did the same thing with the Tone Lab pedal.

      The power supply should be internal and they could use a standard power cord as used on thousands of guitar amps, keyboards, mixing boards, computers, power amps, etc.

      If that cord gets lost or broken at least you can go to Radio Shack and get a new one for 5 or 6 bucks.

       

      I've seen you b|tch about the power supply before and most of your comments are still hyperbolic.

       

      As a guitarist, you are responsible for your set up and making sure it's safe.

       

      Knowing that the PSU is a week point in the system means that it doesn't take much to fortify your set up so that it's protected.

       

       

      The key thing to do is to NOT have your PSU cable stretched across a stage, but to have it plugged into a standard Power Extension cable which means you can keep the PSU in close proportion to the HD unit itself which in theory, adds protection.

       

      Another thing to do, is to use a pedalboard. Not only does this protect your HD during transit, but for gigs/practice, it raises it up off the floor just enough to create enough of a barrier so that people don't step near your set up unneccassarily close.

       

      It would be VERY unlucky and very little to do with the quality of PSU if someone managed to stand on your HD unit and break the PSU............

       

      I agree wholeheartedly, that it would have been far more desirable to have an internal PSU and to be able to use Kettle Leads with the HD units. But they don't and no amount of bitching is going to change this.

       

      My 2 cents.

      • vcuomo Just Startin' 56 posts since
        Feb 17, 2007
        Currently Being Moderated
        Jun 19, 2011 2:39 PM (in response to Octo777)
        Re: Power supply jack broken !
        [QUOTE]

        Octo777 wrote:

        I've seen you b|tch about the power supply before and most of your comments are still hyperbolic.

         

        As a guitarist, you are responsible for your set up and making sure it's safe.

         

        Knowing that the PSU is a week point in the system means that it doesn't take much to fortify your set up so that it's protected.

         

         

        The key thing to do is to NOT have your PSU cable stretched across a stage, but to have it plugged into a standard Power Extension cable which means you can keep the PSU in close proportion to the HD unit itself which in theory, adds protection.

         

        Another thing to do, is to use a pedalboard. Not only does this protect your HD during transit, but for gigs/practice, it raises it up off the floor just enough to create enough of a barrier so that people don't step near your set up unneccassarily close.

        [/QUOTE]

         

        Dude, please... Although your comments weren't aimed directly at me, I just gotta' respond.

         

        You do realize, don't you, that many gigging players perform in venues that DO NOT HAVE A STAGE?  And, as a gigging guitarist, you surely must realize that a rig is never really "safe"?  And that for many of us, including myself, the HD500 was purchased so that we could DITCH THE PEDALBOARD - all I use at my feet is the HD500, and I ain't gonna' buy a pedalboard just for the HD500, nor should I (or anyone else) have to buy one just because of a simple design flaw like the power plug.  And raising up the HD500 doesn't exactly create a "barrier" either.

         

        My HD500 PSU is always plugged into an extension cord, but that won't solve the problem of the dancer (or, at my last gig, a preacher who was reciting wedding vows while standing in front of my HD500) with their back to the band area backing up and accidentally stepping on the extended power connector (all of my other cables have right angle connectors going into the back of the HD500).

         

        So, I said it before, and I'll say it again - the HD500 PSU should have a right angle power plug.  And the PSU replacement cost shouldn't exceed $25.

         

        Ain't nothin' "hyperbolic" about it.

        • Octo777 Iknowathingortwo 851 posts since
          Feb 23, 2008
          Currently Being Moderated
          Jun 19, 2011 4:03 PM (in response to vcuomo)
          Re: Power supply jack broken !

          vcuomo wrote:

           

          Dude, please... Although your comments weren't aimed directly at me, I just gotta' respond.

           

          You do realize, don't you, that many gigging players perform in venues that DO NOT HAVE A STAGE?  And, as a gigging guitarist, you surely must realize that a rig is never really "safe"?  And that for many of us, including myself, the HD500 was purchased so that we could DITCH THE PEDALBOARD - all I use at my feet is the HD500, and I ain't gonna' buy a pedalboard just for the HD500, nor should I (or anyone else) have to buy one just because of a simple design flaw like the power plug.  And raising up the HD500 doesn't exactly create a "barrier" either.

           

          My HD500 PSU is always plugged into an extension cord, but that won't solve the problem of the dancer (or, at my last gig, a preacher who was reciting wedding vows while standing in front of my HD500) with their back to the band area backing up and accidentally stepping on the extended power connector (all of my other cables have right angle connectors going into the back of the HD500).

           

          So, I said it before, and I'll say it again - the HD500 PSU should have a right angle power plug.  And the PSU replacement cost shouldn't exceed $25.

           

          Ain't nothin' "hyperbolic" about it.

           

          A pedalboard is an accessorie that any guitarist worried about keeping their equipment safe (like people in this thread) should utilise for two reasons. Firstly, good pedal boards double as Hard cases. Gear gets damaged most during transit, so that is one reason that is as good as any for still using a pedalboard.

           

          Secondly, and like I said before, having your pedal board raised up, does in fact minimise the chances of the your HD getting damaged, should someone accidentally step on it. More often that not, it's possible to set up a device so that cables are supported by the sides of the pedal board so that should something happen, the jacks are not just going to be sheared off.....

           

           

          However the crux of all this is the part you conveniently missed out from your quote, and that is that It would be VERY unlucky and very little to do with the quality of PSU if someone managed to stand on your HD unit and break the PSU and or PSU jack socket.............

           

          And I don't see how shortening the length that the jack sticks out of the HD by a few millimeters by using an angled jack would really make much of a difference anyway.

           

          Seems to me, if you are unlucky enough to have someone step on that exact point of the HD without a pedal board, the jack is going to get broken regardless.

           

          So yeah, plenty of hyperbole from where I am standing.

          • ozbadman Gear Head 1,474 posts since
            Apr 17, 2008
            Currently Being Moderated
            Jun 19, 2011 4:25 PM (in response to Octo777)
            Re: Power supply jack broken !

            Octo777 wrote:


            And I don't see how shortening the length that the jack sticks out of the HD by a few millimeters by using an angled jack would really make much of a difference anyway.

            Actually, I think this would make quite a difference.

             

            Firstly, it's a smaller target to hit but more importantly, the leverage multiplier would be much smaller and therefore, much less likely to break it even if you did step on it, plus you'd end up with more shear force (which it probably can take), instead of a bending moment (which it clearly can't take).

             

            My personal preference would be an onboard transformer, but in the low likelihood of that occurring, a right-angled jack goes at least part of the way.

            • Octo777 Iknowathingortwo 851 posts since
              Feb 23, 2008
              Currently Being Moderated
              Jun 19, 2011 4:52 PM (in response to ozbadman)
              Re: Power supply jack broken !

              ozbadman wrote:

               

              Octo777 wrote:


              And I don't see how shortening the length that the jack sticks out of the HD by a few millimeters by using an angled jack would really make much of a difference anyway.

              Actually, I think this would make quite a difference.

               

              Firstly, it's a smaller target to hit but more importantly, the leverage multiplier would be much smaller and therefore, much less likely to break it even if you did step on it, plus you'd end up with more shear force (which it probably can take), instead of a bending moment (which it clearly can't take).

               

              My personal preference would be an onboard transformer, but in the low likelihood of that occurring, a right-angled jack goes at least part of the way.

              Maybe an angled jack would be marginally more favourable, but like I said, given the size of the jack, if you are unlucky enough to have someone step on that exact point of the HD, the jack is going to get broken regardless.

              • tim1953 Just Startin' 112 posts since
                Mar 20, 2011
                Currently Being Moderated
                Jun 19, 2011 5:46 PM (in response to Octo777)
                Re: Power supply jack broken !

                Angled ends if designed properly when pushed all the way in fit tightly against the pedal board and allows very little chance of breakage as the plug sticking straight out does.

                Secondly I've played on many concert stages around the US over the past 30 years and in that setting you don't have to worry about drunks, preachers and other unauthorized strays wandering about the stage.

                In that setting I use 3 amps with a Ground Control relay switching unit.

                The only pedal board is the Midi controlled board that recieves it's power through commercial grade midi cable - all my effects pedals are stored safely in a rack next to my guitar amps.

                The HD 500 is for the small duo gigs where no one wants to carry anything more than is needed.

                I carry my HD 500 in an Anvil case for protection - no stupid plastic pedal board - it raises the HD 500 off the ground and makes using the pedal arkward. The angle is just right by design with the HD 500 sitting flat on the floor.

                 

                So Octo in my opinion complaining about a design flaw is really the only way Line 6 on any other Manufacturer is going to make changes to a product.

                Obviously some of us here feel that the piece of crap wall wart is ill designed so what's wrong with letting Line 6 (who views this forum every day) know about it.

                If we don't speak up they will never make improvements or fix design flaws.

                 

                They built the HD 500 out of metal - like a tank but then they turn around and power it with a cheap, junkie wall wart.

                That makes no damn sense to me at all regardless of what you might think.

                • tommasi Iknowathingortwo 627 posts since
                  Sep 3, 2007
                  Currently Being Moderated
                  Jun 19, 2011 10:57 PM (in response to tim1953)
                  Re: Power supply jack broken !

                  From the first pod series up to the X3, the power adapters have always had an angled connector, as I recall. An angled one on the HD would have been better IMHO. That being said, I don't feel that the wall wart is especially cheap -- people complain of the "filmsy" power cord, but I tell you, this is WAY stronger than the X3's (which had the same PSU unit of the XT, but whose wart-to-unit cable was much flimsier than the predecessor's). Also I believe the short length is a hint to use an extension. This isn't particularly well-designed, and for one thing spares are certainly overpriced. It's not the end of the world, either...

                • Octo777 Iknowathingortwo 851 posts since
                  Feb 23, 2008
                  Currently Being Moderated
                  Jun 20, 2011 2:35 AM (in response to tim1953)
                  Re: Power supply jack broken !

                  tim1953 wrote:

                   

                  Angled ends if designed properly when pushed all the way in fit tightly against the pedal board and allows very little chance of breakage as the plug sticking straight out does.

                  Secondly I've played on many concert stages around the US over the past 30 years and in that setting you don't have to worry about drunks, preachers and other unauthorized strays wandering about the stage.

                  In that setting I use 3 amps with a Ground Control relay switching unit.

                  The only pedal board is the Midi controlled board that recieves it's power through commercial grade midi cable - all my effects pedals are stored safely in a rack next to my guitar amps.

                  The HD 500 is for the small duo gigs where no one wants to carry anything more than is needed.

                  I carry my HD 500 in an Anvil case for protection - no stupid plastic pedal board - it raises the HD 500 off the ground and makes using the pedal arkward. The angle is just right by design with the HD 500 sitting flat on the floor.

                   

                  So Octo in my opinion complaining about a design flaw is really the only way Line 6 on any other Manufacturer is going to make changes to a product.

                  Obviously some of us here feel that the piece of crap wall wart is ill designed so what's wrong with letting Line 6 (who views this forum every day) know about it.

                  If we don't speak up they will never make improvements or fix design flaws.

                   

                  They built the HD 500 out of metal - like a tank but then they turn around and power it with a cheap, junkie wall wart.

                  That makes no damn sense to me at all regardless of what you might think.

                   

                  I still maintain, while it might help slightly, an angled jack is not going to do much in the grand scale of things to save it getting broken should it get stood on.

                   

                  It's just not, and I think folks are being overly optimistic that an angled jack will save them in that instance.

                   

                  And again, take into account the actual chances of it happening and it makes the matter even less significant.

                   

                  And regardless, none of these scenarios leaves the overall quality of the PSU in question here. The PSU does the job it's designed to do perfectly and since no PSU is ever meant to be stood on, let alone withstand someone standing directly on the jack socket when it's in use, leaves any further arguments about it's overall quality in this situation a tad pointless.

                   

                  And who said anything about stupid plastic pedal boards????

                   

                  I'm talking about high quality Flight Case grade pedal boards. So what, it raises the HD up off the ground an inch or two......boo hoo, you have to raise your foot a whole inch or two higher?........small price to pay for keeping your board safe.......

                • Nick_Mattocks Best of the Best 9,065 posts since
                  Mar 26, 2007
                  Currently Being Moderated
                  Jun 20, 2011 5:25 AM (in response to tim1953)
                  Re: Power supply jack broken !

                  Tim

                   

                  Whilst I'm not saying that this exact adapter lead is the one for the job (it probably will do it, but I'm not sure of the pin sizes), something similar is almost certainly available if you were to look: http://www.johnnyshredfreak.com/store/index.php?main_page=product_info&cPath=10&products_id=256&zenid=e8a7ad4189543890b0dbc9eee11e90bf

                   

                  right angle in line dc adaptor.jpg

                   

                  Nick

  • vcuomo Just Startin' 56 posts since
    Feb 17, 2007
    Currently Being Moderated
    Jun 18, 2011 8:31 PM (in response to Ayerown)
    Re: Power supply jack broken !

    Line 6 please listen on this one - you really need to switch to a 90 degree plug!  Someone almost did the same thing to my HD500 at a recent gig.

     

    And please offer replacement wall warts at a reasonable price - it shouldn't cost more than $25...

  • Line6david Line 6 Support 5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jun 20, 2011 3:55 PM (in response to Ayerown)
    RE: Power supply jack broken !

    Hi,

       

      You do not need to go to a local repair shop. Your HD500 is still covered under warranty. You need to take the device to an authorized service center for repair:

       

      http://line6.com/service_centers/

       

      All you will need is a copy of your receipt and you can have the unit repaired for free.

       

      Thanks,

      David

      Line 6 Customer Support

  • Line6david Line 6 Support 5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jun 21, 2011 10:56 AM (in response to Ayerown)
    RE: Power supply jack broken !

    Hi,

       

      You are correct, after consulting with our service department this issue would not be covered under warranty.

       

      However, depending on labor rates a repair for this kind of issue would generally not be very expensive.

       

      This is the closest service center to you:

       

      Fuzz It - Centre de Réparation Line 6 (Francophone)

      Hugo Van Der Goesstraat 17A

      Gent

      9000

      +32 938 30580 (phone)

      support@line6.be

       

      I would recommend calling them for a quote to have it repaired.

       

      Thanks,

      David

      Line 6 Customer Support

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