There are multiple 10's of thousands of these radios working with great results out in the world.  Any radio will dropout if the right conditions happen.

Please take a look at the new troubleshooting FAQ in our documents section ...  http://line6.com/community/docs/DOC-2217 for ideas to remedy your situation.

I'll try as much of that as applies.  Your support guy suggested I try different channels too, but it's hard to experiment on stage.  I'm glad you have lots of them working, but of all the wireless devices I've been around, I've never seen any that drop like the XDS and G50.  Gear designed for live use shouldn't be tempremental.

I don't have another unit I can try. I bought it from a dealer in another state, so an exchange isn't really practical.  Since it's happened of 4 or 5 places now, I doubt it's a location issue.

I did.  Talked to Hugh I think he said his name was.  As far as I got with him was try another channel.

Going directly from the the receiver to the mixer, if I output from the main, I get either NO sound, or garbled sound. If I switch the output to the tuner/aux it works. Same is true with any and ALL transmitters. I also have been trying different channels. No difference. I have tried pairing with other receivers and, when paired with a functioning receiver, it works fine from the main output.

Hi Adam,

              just wondering about the simple things... is the phantom power switched on on any of the mixer inputs?

Dboomer, I am a big fan of the G50, but do get the odd drop out now and then due to line of sight issues, walking/running through the crowd and stuff. Are the antenna's available for the G90 etc adaptable to the G50?

If not, will Line 6 think about something for it? A lot of us aren't running racks and just want to elevate the antenna's while powering the receiver from the pedal board.

Cheers for the forum.

rsto10 wrote:

 

I just heard from my local Line 6 dealer that contacted Line 6 on my behalf. They said there was a bad manufacturing run of G50's and they require a firmware update. This is something that Line 6 has to do, so effected units must be sent in for service or exchanged (if your store will allow) for a newer unit with updated firmware. If this is the case, I hope this info saves you all some headaches.

I know this is an old thread, however:

How do you know what firmware your G50 is running??

The reason I ask is because I have a G30 that plays up at a certain venue. The only real difference between this venue and the other venues I play at is the high level of wireless activity from IEM packs, mics etc.

I just purchased a G50 in the hopes that it will work better (in case the G30 had a hardware fault) but I was wanting to upgrade anyway for the added range and metal construction. It would be handy to compare them side by side in determining whether or not it is a hardware fault or just a situation where the Relay units can't cope.

I'm guessing that since it is a new purchase that it should be from the latest batch with the most up to date firmware, however, I would just like to be sure.

It would seem unlikely that you could end up with 3 faulty units. Surely the failure rate couldn't be that bad.

Are you powering the receiver with the supplied power supplies? If not, is the power supply you are using capable of delivering enough juice to the receiver?

What else do you have running at the same time? You mentioned lighting; what about IEM packs, wireless mics etc?

Does the G50 Relay work perfectly anywhere, or does it drop out all the time, just to varying degrees?

Where is the G50 receiver placed? Is it sitting on top of anything metal? Metal reflects the RF in strange ways that can cause issues.

How far away are you from the receiver? If you are close to the receiver, try changing the transmitter to 'low power' mode. You should still be able to cover the whole stage in terms of range.

My G30 is perfectly fine everywhere except the main auditorium at church, where we run lots of wireless mics and IEM packs. There is a fair bit of lighting too, but the lighting is not controlled wirelessly, so I don't think would cause any issues. It seems we are experiencing similar issues in a similar environment.