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1023 Views 16 Replies Latest reply: Aug 16, 2011 2:00 PM by xnirsom RSS
xnirsom Just Startin'
xnirsom
9 posts since
Aug 9, 2011
Currently Being Moderated

Aug 10, 2011 3:10 AM

monkey + licence login error

I just got my new pod HD 500 and when I try to log into monkey to update the drivers or to login to the licence manager I get an error...

I live in Israel if it matters.

I took pictures of the errors:

screenshot.png1.png

i disabled my anti virus and my firewall and i still have these errors .

pls help me!

  • unguis Just Startin'
    unguis
    14 posts since
    Sep 12, 43439
    Currently Being Moderated
    Aug 9, 2011 11:25 PM (in response to xnirsom)
    Re: monkey + licence login error

    Your Monkey couldn't conect to Line6 server. Maybe is something wrong with your internet provider. Chceck also your firewall and add Line6 Monkey to trusted apps (so it can connect to the server). Also Line 6 could had some problems with their servers and you had this error.

  • Rowbi Expert Line 6 User
    Rowbi
    7,745 posts since
    Nov 25, 2006
    Currently Being Moderated
    Aug 10, 2011 2:12 AM (in response to xnirsom)
    Re: monkey + licence login error

    the license manager I didn't think you'd need for just the POD HD500.. or is that error (with license manager in the title bar) coming from monkey?

     

    do you use a shared internet connection (like in a university) or at a business?  There's a chance they bloock traffic that's not deemed as web browsing traffic.

     

    do you also have another PC you can try this softawre on, as I have seen occasions with Windows FIrewall where it seems turned off, but due to bugs it's actually still turned on.

     

    Let us know how you're getting on with this

     

    Rowbi

    • Rowbi Expert Line 6 User
      Rowbi
      7,745 posts since
      Nov 25, 2006
      Currently Being Moderated
      Aug 10, 2011 2:22 AM (in response to Rowbi)
      Re: monkey + licence login error

      Rowbi wrote:

       

       

      do you use a shared internet connection (like in a university) or at a business?  There's a chance they bloock traffic that's not deemed as web browsing traffic.

       

      just to correct myself.  whilst it's still the case that a shared internet connection could cause some issues with web browsing... I've checked my firewall logs here while using Monkey, and my next generation firewall does show the monkey traffic as being web browsing type traffic (and also over TCP port 80 for those of you with standard type firewalls).

       

      Cheers

       

      Rowbi

  • xnirsom Just Startin'
    xnirsom
    9 posts since
    Aug 9, 2011
    Currently Being Moderated
    Aug 10, 2011 4:15 AM (in response to xnirsom)
    Re: monkey + licence login error

    thank you very much for replying!

    the problem is in my computer because the error is still there..

    I use a home based shared Internet that is in my control, I'm the only one who knows how to operate it

    I'm trying to install it on my laptop but he's too weak to hold it

    • Rowbi Expert Line 6 User
      Rowbi
      7,745 posts since
      Nov 25, 2006
      Currently Being Moderated
      Aug 10, 2011 4:19 AM (in response to xnirsom)
      Re: monkey + licence login error

      what antivirus product do you use?  I've had a few issues before with AVG for example.  it's great AV software, but occasionally has given me application issues that have later been fixed with an AVG update.

       

      here's another thread looking at the same issue, take a look and see if anything there fixes your issue.

       

      Let us know how you get on

       

      Rowbi

      • xnirsom Just Startin'
        xnirsom
        9 posts since
        Aug 9, 2011
        Currently Being Moderated
        Aug 10, 2011 4:55 AM (in response to Rowbi)
        Re: monkey + licence login error

        i use eset nod32.

        i turned it off when i tried to log in...

        the firewall as well...

        • Rowbi Expert Line 6 User
          Rowbi
          7,745 posts since
          Nov 25, 2006
          Currently Being Moderated
          Aug 10, 2011 4:58 AM (in response to xnirsom)
          Re: monkey + licence login error

          sorry I forgot to link to the other thread, here is the link, take a look at that thread and see if any of the advice helps you with regard to networking.

           

          http://line6.com/support/thread/36268

           

          if you're using an ethernet cable, and turning off wifi on your machine fixes this, the likelyhood is that it's a network card binding order issue.

           

          Cheers

           

          Rowbi

          
          • xnirsom Just Startin'
            xnirsom
            9 posts since
            Aug 9, 2011
            Currently Being Moderated
            Aug 10, 2011 5:25 AM (in response to Rowbi)
            Re: monkey + licence login error

            i change the setting from ie and now it detects my pod but i still get the error when i try to log in

            btw i use a desk computer.

            and i dont use proxy...

            i have no idea what proxy does

            • Rowbi Expert Line 6 User
              Rowbi
              7,745 posts since
              Nov 25, 2006
              Currently Being Moderated
              Aug 10, 2011 5:32 AM (in response to xnirsom)
              Re: monkey + licence login error

              thanks for trying that out.  (some desktop PCs now have wireless too, so it was still worth asking).

               

              here's another thread to look at: http://line6.com/support/message/274115

              
              • xnirsom Just Startin'
                xnirsom
                9 posts since
                Aug 9, 2011
                Currently Being Moderated
                Aug 10, 2011 6:13 AM (in response to Rowbi)
                Re: monkey + licence login error

                i think that the prob is that my drivers are not up to date...

                i have like 20 or more drivers that are not up to date so...

                and i have no idea how to fix it...

                 

                 

                i have to go now and ill be back in about an hour...

                thanks for all f your help so far!!

                • Rowbi Expert Line 6 User
                  Rowbi
                  7,745 posts since
                  Nov 25, 2006
                  Currently Being Moderated
                  Aug 10, 2011 6:16 AM (in response to xnirsom)
                  Re: monkey + licence login error

                  what drivers are you meaning?  line 6 drivers or system drivers on your PC?

                   

                  if you mean PC drivers, then visit the website of your PC manufacturer and see if you can download updated drivers, and then just install them.

                   

                  with any system changes, always take a backup of your information, as when installing any updates there's always a small chance something will go wrong.

                   

                  if you mean Line 6 drivers click on the downloads link at the top of this page and download the latest drivers installer, and it will likely install the latest drivers for all your L6 hardware.

                   

                  please try to give us more information, as your replies aren't very detailed so it's hard to help you when we aren't in front of you PC, and to know what you can see.

                   

                  Thanks

                   

                  Rowbi

                  • xnirsom Just Startin'
                    xnirsom
                    9 posts since
                    Aug 9, 2011
                    Currently Being Moderated
                    Aug 10, 2011 6:25 AM (in response to Rowbi)
                    Re: monkey + licence login error

                    PC drivers...

                    my PC is not from a company...

                    I chose the hardware and a tech build it...

                    I don't remeber the hardware right now and I gtg so ill elaborate in about an hour...

                    • Rowbi Expert Line 6 User
                      Rowbi
                      7,745 posts since
                      Nov 25, 2006
                      Currently Being Moderated
                      Aug 10, 2011 7:18 AM (in response to xnirsom)
                      Re: monkey + licence login error

                      that's fine.  take your time to reply in an hour.

                       

                      what you need to do is take a look at your PC hardware and go to the websites of the PC component manufacturers for your drivers.  companies that sell PC components usually have the drivers on their website, like Intel, Asus, Gigabyte tech, nVidia, ATi (AMD), etc.

                       

                      something worth updating is your motherboard chipset and USB drivers, as without these you're likely to have issues with your connection to your POD using USB.

                       

                      If you get stuck then the person you need to help you would be the person who built your system.

                       

                      Once you've fixed your PC driver issues, we can then start to look at your Line 6 issues.

                       

                      Cheers

                       

                      Rowbi

                      • xnirsom Just Startin'
                        xnirsom
                        9 posts since
                        Aug 9, 2011
                        Currently Being Moderated
                        Aug 10, 2011 9:30 AM (in response to Rowbi)
                        Re: monkey + licence login error

                        i tried updateing my amd but i get "unothorized" somthing

                        ill try to update the rest...

                        • xnirsom Just Startin'
                          xnirsom
                          9 posts since
                          Aug 9, 2011
                          Currently Being Moderated
                          Aug 12, 2011 6:25 AM (in response to xnirsom)
                          Re: monkey + licence login error

                          sorry for the delay...

                          im taking the computer to the person who built it for me now so i guess that tomorow i could try again.

                           

                          Edit:

                          terns out that i cant take the comp till' 2 days from now...

                          so ill reopen when ill get it back.

                          • xnirsom Just Startin'
                            xnirsom
                            9 posts since
                            Aug 9, 2011
                            Currently Being Moderated
                            Aug 16, 2011 2:00 PM (in response to xnirsom)
                            Re: monkey + licence login error

                            ok.

                            so my computer's drivers have been updated.

                            but the error stays.

                            im going to take my pod with me on Friday to the Technician for a deeper look.

                            i hope that i wont even need to go and that i could solve the problem faster.

                            TY for all of your help so far!

                             

                            oh and again,

                            Monkey can find my POD but i cant log threw monkey or the licence to the servers.

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