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669 Views 3 Replies Latest reply: Sep 7, 2011 8:55 AM by Line6Don RSS
pudding123 Just Startin'
pudding123
2 posts since
Sep 1, 2011
Currently Being Moderated

Sep 2, 2011 8:47 AM

Can I have a support ticket please?

Hello.

Humming, buzzing, popping etc. coming from my laptop when using my new UX1 - computer spec listed in profile.

Followed both tutorials to configure PC - no luck.

Tried installing on another laptop using all the same equipment in the same spot of the room, no problems - must be coming from laptop. No USB hubs, just straight in.

All firewalls, internet, screensavers, power savers, system sounds, etc. turned off.

Guitar sound plays fine through Podfarm 2.5 but constant interference is destroying the experience.

Please help. Spent 15 hours trying to fix it already. I could've been in the pub.

Pedro.

Tags: ux1, noise, hum, pop, interference, popping, laptop, crackling, humming, crack, pod_farm_stand_alone
  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Sep 2, 2011 10:50 AM (in response to pudding123)
    RE: Can I have a support ticket please?

    Have you made sure to disable to wireless adapter on your laptop computer?  IF not please do so, as it is called out in the following document:

       

      http://line6.com/support/docs/DOC-4201

       

      Regards,

       

      Line6Hugo

    • pudding123 Just Startin'
      pudding123
      2 posts since
      Sep 1, 2011
      Currently Being Moderated
      Sep 5, 2011 4:31 AM (in response to Line6Hugo)
      Re: RE: Can I have a support ticket please?

      Hi Hugo. Thanks for replying.

       

      Yes, unfortunately the interference is still present with wireless adapter disabled. I've followed every step on the document attached and turned off everything except the 'disc compression' and 'indexing service' parts because I coudn't find them on my system - can you help here?

      Also, I'm thinking more and more of formatting the hard drive reinstalling my Line 6 software and then reinstalling all my other programmes one by one to see if it's a conflict with something else I have installed. This would take a long time - do you think it's worth the effort?

       

      Here's a video of the noise.

      Thanks again.

  • Line6Don Line 6 Support
    Line6Don
    5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Sep 7, 2011 8:55 AM (in response to pudding123)
    RE: Can I have a support ticket please?

    Hey pudding123,

       

      If you have tried this using a different laptop in the same room with the same gear and the problem was not there, then it is most likely related to the original laptop.

       

      After doing some research on this type of problem, it can possibly be related to the power supply for your laptop.

       

      I found a case of someone reporting something very similar to you, and there are some great suggestions for dealing with this type of scenario at the link below:

       

      http://www.pcuser.com.au/pcuser/hs2.nsf/lookup+1/931993547A4099C6CA256E5E008307B5

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