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1174 Views 1 Reply Latest reply: Sep 6, 2011 5:41 AM by ljholland RSS
Anse Just Startin'
Anse
26 posts since
Sep 5, 2008
Currently Being Moderated

Sep 5, 2011 4:38 PM

M5 knob Defective

I purchased an M5 Unit on 7/24 of this year from Guitar Center .The cheap Chinese manufactured knob would not allow me  to depress the switch to change presets or access the system global interface.Guitar Center informed me that it was not their problem,even though I had purchased the unit locally.I live in the biggest city in Florida,yet Line 6 support requires me to drive to Georgia??? (1 hour 45 minutes).

I want a replacement knob for my new unit.

  I would also like to order 3 replacement knobs for the Spider Valve Mk 1 -it seems that they are unavailable.

   These knobs were also cheaply made.

      Thank you,

       Tim Dean

  • ljholland Just Startin'
    ljholland
    30 posts since
    Jul 10, 2007
    Currently Being Moderated
    Sep 6, 2011 5:41 AM (in response to Anse)
    Re: M5 knob Defective

    It's a known design problem.

     

    http://line6.com/support/message/285712#285712

     

    Your best bet it the knob pull trick.  The knob itself is probably not broken....but because of the way it's designed, the shaft is probably out of alignment with the button that switches effect types.

     

    If the knob pull doesn't work, I'd suggest mailing the M5 to Line 6 or a service center.  It is within the Line 6 warranty period and should be fixed for free.

     

    When ya gonna wake up Line 6???  The design is borked. 

    - Admit it.

    - Offer free repairs for all existing owners.

    - Come up with a new design for the next iteration of M-Series ASAP.

    - Offer a nice discount for existing owners that trade up to the new model. 

    - Make a darn big deal of it....your customers and the community will applaud you and you'll end up making even MORE money.

     

    That's what REAL companies like Apple and Amazon do. 

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