Aug 15, 2011 12:40 PM (in response to Guitarplaya147)

"Hey Guitarplaya147,

We are willing to continue to troubleshoot the issue with you if you would like, we have not assumed that your case has been resolved yet.

If you have continued to test the POD X3 Live on other computer systems without results, please have a local Line 6 Service Center assess the unit for you and let us know what they find."

I took it to a Abel Audio which is my local Line 6 Service Center in Columbus, Ohio.  They took a month to look over and try to fix the unit.  On the bill it says he ordered and performed tech update #52, removed paint from the chassis back for better grounding on ground fingers, tried to reflow PC chips solder joints with heat gun, checked ground connections on USB chip, checked items suggested by line 6 technicians, cannot track down problem to a single component.  So now that I got the unit back home, I find that the top row of switches do not work and the home and input buttons are smashed in.  So now I can't even sell it because your service center only managed to break it even more.  I obviously have to take it back now and probably wait another month for them to fix what they broke.  But before I do I would like to know what my options are at this point.  Your service center guys tell me I need a new main board and it costs $300 and that its not covered under warrenty? Is he serious? After all of this the end of my story is I bought a defective product and I'm stuck with it, now more broken then ever...  If that is the case, how can I justify purchasing another LINE 6 product ever again.  I bought a $500 defective product, got dragged through the mud, then spent $30 dollars at a repair center just to have it broken even more.  Did he really talk to your technicians? Can't I send it directly to you guys? Is there seriously no way to fix this problem without buying a new unit?