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1052 Views 10 Replies Latest reply: Oct 20, 2011 10:54 PM by RichG RSS
RichG Just Startin'
RichG
16 posts since
Aug 21, 2011
Currently Being Moderated

Aug 26, 2011 8:30 AM

Need to replace battery housing on XD-V70 mic

I need to replace the battery housing on my XD-V70 mic.  How can I get this part?

 

Side note: I've already tried Customer Support to no avail.

Tags: xd-v70
  • Kneehow UberGuru
    Kneehow
    6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Aug 26, 2011 1:37 PM (in response to RichG)
    RE: Need to replace battery housing on XD-V70 mic

    I have created a support ticket for you regarding this situation.  A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

       

      http://line6.com/account/tickets/view/

    • RichG Just Startin'
      RichG
      16 posts since
      Aug 21, 2011
      Currently Being Moderated
      Aug 26, 2011 2:08 PM (in response to Kneehow)
      Re: RE: Need to replace battery housing on XD-V70 mic

      Thanks!  I did fill out an inquiry before which resulted in the receipt of this automated email:

       

      ------------------

      Thank you for your inquiry. It has been sent to a Line 6 representative for review. If your request is valid, a support ticket will be created for you by a Line 6 rep and you will be contacted via email within 2-3 business days.

      ------------------

       

      After not hearing anything for 5 days I posted my message here.

       

      I'll close the question out as being answered once I have the replacement housing in hand.

      
    • RichG Just Startin'
      RichG
      16 posts since
      Aug 21, 2011
      Currently Being Moderated
      Aug 29, 2011 7:43 PM (in response to Kneehow)
      Re: RE: Need to replace battery housing on XD-V70 mic

      I received a message regarding the support ticket.  I did what was suggested by registering the mic and supplying my shipping address.  I entered a reply into the message field several times, then click 'update ticket'... each time I click it, the message box clears and my message appears to be gone.  Not sure how to let the ticket system know that I've entered the required information.

      • Kneehow UberGuru
        Kneehow
        6,750 posts since
        Dec 26, 2007
        Currently Being Moderated
        Aug 31, 2011 8:05 AM (in response to RichG)
        Re: RE: Need to replace battery housing on XD-V70 mic

        It appears that you figured out how to respond to the Ticket System... we're in communication via that method, as personal info may be requested and we typically don't want to publish that info publicly out of respect for customer privacy. I'll close this thread and we will assist you offline via the Ticket.

    • RichG Just Startin'
      RichG
      16 posts since
      Aug 21, 2011
      Currently Being Moderated
      Sep 19, 2011 11:31 AM (in response to Kneehow)
      Re: RE: Need to replace battery housing on XD-V70 mic

      Sorry to reopen this... the ticket system *was* working, but now I'm not so sure.  My support ticket disappeared a couple weeks ago.  I waited a bit, but the ticket doesn't seem to be coming back.  Last I remember we were in the final steps of approval, but not completely done with the process.  I still need the housing.

      • RichG Just Startin'
        RichG
        16 posts since
        Aug 21, 2011
        Currently Being Moderated
        Oct 19, 2011 9:48 AM (in response to RichG)
        Re: RE: Need to replace battery housing on XD-V70 mic

        Another month has gone by and still I have no mic housing.  My support ticket is gone.  On 8/26 I said I'd close this ticket as being answered when I have the housing in hand.  I still plan on doing that.

         

        This should be a simple process... It seems like this would be a pretty common replacement part.

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