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1156 Views 24 Replies Latest reply: Mar 7, 2012 1:12 PM by silverhead RSS
ciaran15 Just Startin'
ciaran15
15 posts since
Oct 23, 2007
Currently Being Moderated

Nov 4, 2011 6:29 AM

cant install pod x3

hello i recently got a new computer and i cant install my pod x3 live... ive tried numerous times but each time at the end it just says pod x3 didnt install properly. Can anyone tell me why, its really confusing and annoying the hell out of me... Thanks

  • slayeramateur Just Startin'
    slayeramateur
    5 posts since
    Mar 23, 2010
    Currently Being Moderated
    Nov 4, 2011 6:55 AM (in response to ciaran15)
    Re: cant install pod x3

    Firstly are you running on Windows 7? In the other similar posts, they said that the Pod X3 has not windows 7 compatible drivers.

     

    Also, have you downloaded Moneky? You can download it here http://line6.com/software/index.html?name=Line+6+Monkey&submit_form=set&submit_query=Show%3A

    it should be under downloads in the tabs above

     

    Use monkey to install the drivers, just follow the steps

     

    Reply if it still doesnt work, I dont remember having any problems installing, I just followed what was on the screen, good luck!

    • ciaran15 Just Startin'
      ciaran15
      15 posts since
      Oct 23, 2007
      Currently Being Moderated
      Nov 4, 2011 9:48 AM (in response to slayeramateur)
      Re: cant install pod x3

      hiya thanks for the repys i have windows xp and still i have tried to no avail to get it sorted... ive had it on my other computers with no problem... any ideas??

      • silverhead Expert Line 6 User
        silverhead
        9,592 posts since
        Apr 1, 2009
        Currently Being Moderated
        Nov 4, 2011 9:50 AM (in response to ciaran15)
        Re: cant install pod x3

        Please tell us exactly what you are doing - what steps you are taking - to try to get your x3 live ' installed'. At what point is it not behaving as expected?

        • ciaran15 Just Startin'
          ciaran15
          15 posts since
          Oct 23, 2007
          Currently Being Moderated
          Nov 4, 2011 9:57 AM (in response to silverhead)
          Re: cant install pod x3

          ok so i have downloaded monkey and i turn on my podx3 live and it says found new hardware so i hit install software recommended so the wizard searches... then as it installs the software it comes to end and says cannot start this hardware...there was a problem installing this hardware...the device cannot start...its baffling me.

          • silverhead Expert Line 6 User
            silverhead
            9,592 posts since
            Apr 1, 2009
            Currently Being Moderated
            Nov 4, 2011 10:18 AM (in response to ciaran15)
            Re: cant install pod x3

            Try disconnecting your Pod from the computer, then launch  Monkey. Select the Pod X3 Live as the device. In Monkey, choose the Driver software to install and follow its instructions re: when to connect your Pod via usb.

            • ciaran15 Just Startin'
              ciaran15
              15 posts since
              Oct 23, 2007
              Currently Being Moderated
              Nov 4, 2011 10:32 AM (in response to silverhead)
              Re: cant install pod x3

              thanks for the swift reply silverhead... i just tried what you said and i still got the same message at the end saying that there was a problem installing this hardware, this device cannot start???? really getting annoyed now

               

              any other ideas??

              • silverhead Expert Line 6 User
                silverhead
                9,592 posts since
                Apr 1, 2009
                Currently Being Moderated
                Nov 4, 2011 10:38 AM (in response to ciaran15)
                Re: cant install pod x3

                Try using the Line 6 Uninstaller to remove any partially installed X3 drivers and start again. You should find the Line 6 Uninstaller in the Line 6 programs folder in the All Programs list in the Start menu (if using Windows).

                • ciaran15 Just Startin'
                  ciaran15
                  15 posts since
                  Oct 23, 2007
                  Currently Being Moderated
                  Nov 4, 2011 10:57 AM (in response to silverhead)
                  Re: cant install pod x3

                  removed all previous monkey drivers and software then re installed, still getting the same problem... why me whhhhhyyyyyyy

                  • silverhead Expert Line 6 User
                    silverhead
                    9,592 posts since
                    Apr 1, 2009
                    Currently Being Moderated
                    Nov 4, 2011 11:06 AM (in response to ciaran15)
                    Re: cant install pod x3

                    OK - a few things about the USB connection requirements:

                    - MUST be using usb 2.0 ports (not usb 3 if your computer is brand new)

                    - MUST NOT be using any usb hubs

                     

                    Suggestion: try other usb ports on your computer; back panel ports are usually the best to try; they are less likely to have a hidden, internal hub.

                     

                    Another installation method: manually download the X3 driver from the Downloads tab at top of this page. Then run Line 6 Monkey and use the 'Install from File....' option in the lower right side of the main Monkey window.

                    • ciaran15 Just Startin'
                      ciaran15
                      15 posts since
                      Oct 23, 2007
                      Currently Being Moderated
                      Nov 8, 2011 2:13 PM (in response to silverhead)
                      Re: cant install pod x3

                      ok so i only have 2 usb ports on my computer and ive tried them both. Ivwe also tried the manual download you mentioned still not working....???

                      • silverhead Expert Line 6 User
                        silverhead
                        9,592 posts since
                        Apr 1, 2009
                        Currently Being Moderated
                        Nov 8, 2011 2:32 PM (in response to ciaran15)
                        Re: cant install pod x3

                        Based on your initial post, I think this is a new computer and you previously had things working on a different computer. I presume that you have also followed the suggestions of Line6David above and that things are still not working.

                         

                        That suggests to me that the 2 usb ports on your new computer are linked to an internal hub which is preventing proper operation. You might look into purchasing an additional card for your computer - one that provides you with a USB 2.0 port that will communicate directly (not through a hub) to your host usb controller.

                         

                        .... or perhaps someone else has another idea. Try following the new thread that sidecut started as mentoined above - maybe there are other ideas there.

                  • ciaran15 Just Startin'
                    ciaran15
                    15 posts since
                    Oct 23, 2007
                    Currently Being Moderated
                    Nov 4, 2011 11:07 AM (in response to ciaran15)
                    Re: cant install pod x3

                    just seen another post about a similar problem....and the guy had a problem with his usb ports...on mine when it says the device cannot start there is also a (10) does this mean its the usb ports.... i only have 2 ports on this computer and ive tried both..

  • silverhead Expert Line 6 User
    silverhead
    9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Nov 4, 2011 7:02 AM (in response to ciaran15)
    Re: cant install pod x3

    The current drivers are Win7 compatible - that should not be a problem.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Nov 7, 2011 10:58 AM (in response to ciaran15)
    RE: cant install pod x3

    @ sidecut:

       

      This issue could be related to a number of things. First check your connections.

       

      Have you tried connecting to different USB Ports?

       

      Are you using a USB hub?

       

      Make sure you have the latest drivers installed:

       

      http://line6.com/software/

       

      Then try the optimizations in our USB Troubleshooting Guide:

       

      http://line6.com/community/docs/DOC-4282

       

      Thanks,

      David

      Line 6 Customer Support

  • Line6Don Line 6 Support
    Line6Don
    5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Nov 11, 2011 3:53 PM (in response to ciaran15)
    RE: cant install pod x3

    Hey ciaran15,

       

      Please remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue.

       

      I would suggest that you use the Line 6 Uninstaller located at:

       

      C:\Program Files\Line6\Tools

      C:\Program Files(x86)\Line6\Tools (Windows Vista/7 location)

       

      Make sure to disconnect your Line 6 hardware from the computers USB port before you launch in the uninstaller. Launch the uninstaller and select only the Line 6 Drivers from the check-able boxes. Proceed to uninstall the drivers and restart the computer once it has completed.

       

      Upon restart, keep your Line 6 hardware disconnected, and proceed to download and install the latest Line 6 Windows Drivers from the link below:

       

      Windows Drivers 4.2.4.9:

      http://line6.com/software/readeula.html?rid=4143

       

      Towards the end of the installation, you will prompted to reconnect your Line 6 hardware, make sure that it is turned on before you connect it when prompted. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Upon completion of the Line 6 Driver installer, Windows should display a message by your system clock indicating that it has detected your Line 6 hardware, click on the message to proceed to install the Windows drivers. Make sure to follow through with the Windows driver installation and click continue anyway to the message that will appear. Once this finishes, look for Windows to display another message by your system clock that your Hardware has been installed successfully.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Nov 15, 2011 4:44 PM (in response to ciaran15)
    Re: cant install pod x3

    Hello,

     

    It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered and close this support ticket. If you feel your question(s) have not been answered, or, if you have further questions, please feel free to re-open a support thread within our support community and we will answer your questions accordingly. Thanks!

     

    Line 6 Support

  • ciaran15 Just Startin'
    ciaran15
    15 posts since
    Oct 23, 2007
    Currently Being Moderated
    Mar 2, 2012 2:58 PM (in response to ciaran15)
    Re: cant install pod x3

    Hello guys im back again and i still have the same problem...i have been using my laptop recently for my x3 because i couldnt sort this problem but unfortunately my laptop has packed up so im back to the pc.... unfortunately im still having the same problems with connecting the x3. ive tried all the directions on this thread... Anyone got any other ideas. Thanks yawl

  • ciaran15 Just Startin'
    ciaran15
    15 posts since
    Oct 23, 2007
    Currently Being Moderated
    Mar 7, 2012 12:35 PM (in response to ciaran15)
    Re: cant install pod x3

    yes i bought a new usb 2 port.  I had everything working fine, gearbox, monkey and i was able to play the guitar through the computer but alas it only worked for 1 day and now it has resorted back to the same problem.

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