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966 Views 6 Replies Latest reply: Dec 18, 2012 12:13 PM by savalfer RSS
ger07 Just Startin'
ger07
3 posts since
Oct 6, 2011
Currently Being Moderated

Nov 9, 2011 6:54 AM

TonePort UX2 problem and windows 7, clicks, digital noise

Hello, I have a TonePort UX2 and I'm having problems with digital noise and clicks in windows 7, windows xp used before and had no problems, but now with windows 7 I can not getsound without clicks. I tried installing all versions of drivers but I keep the page with the problem.

I hope I can help, thanks German

 

 

 

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Nov 9, 2011 4:47 PM (in response to ger07)
    RE: TonePort UX2 problem and windows 7, clicks, digital noise

     

      Hi,

       

      This issue could be related to a number of things. First check your connections.

       

      Have you tried connecting to different USB Ports?

       

      Are you using a USB hub?

       

      Make sure you have the latest drivers installed:

       

      http://line6.com/software/

       

      Then try the optimizations in our USB Troubleshooting Guide:

       

      http://line6.com/community/docs/DOC-4282

       

      Thanks,

      David

      Line 6 Customer Support

  • kfbacken Just Startin'
    kfbacken
    1 posts since
    Mar 10, 2008
    Currently Being Moderated
    Nov 10, 2011 5:54 AM (in response to ger07)
    Re: TonePort UX2 problem and windows 7, clicks, digital noise

    Hi,

     

    I have the exact same problem. I have UX1 with latest drivers on Win7, fully updated.

    I know all connections are good since I have multiboot with WinXP and UbuntuStudio on the same computer.

    I only get noise in Win7. The noise is there no matter what source the sound comes from, whether it is media players, streaming music or videos. However I do not get noise when I play my guitar through GearBox.

    The noise is not constant, but high frequency clicks and pops and digital noise that sometimes lasts up to a second, and the noise appears with intervals of only a few seconds.

     

    The "solution" I found is to have GearBox open at all times. (I put a shortcut in the startup folder so it starts with windows) Since I then have to have GearBox open whenever I need sound, this is not a very good solution, but it takes care of the noise problem...

     

    Hope this helps users to get rid of the noise temporarily, and Line6 to remove the problem permanently with updated drivers.

     

    Best regards Fredrik Backen

  • ger07 Just Startin'
    ger07
    3 posts since
    Oct 6, 2011
    Currently Being Moderated
    Nov 10, 2011 6:06 AM (in response to ger07)
    Re: TonePort UX2 problem and windows 7, clicks, digital noise
    Thank you very much for the reply, I tell them I have a PC with Intel Core i5 processor, 8GBram, windows 7 64bit, after trying all the drivers of the page I continue with the same problem, now also stops working gear box and cut the sound is very annoying, I'm trying for many days and I still have problems. I have no USB hubs and USB port probe change.

    Thanks for your time, German greetings

     

     

     

  • Line6Don Line 6 Support
    Line6Don
    5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Nov 15, 2011 1:09 PM (in response to ger07)
    RE: TonePort UX2 problem and windows 7, clicks, digital noise

    Hey ger07,

       

      If you have updated your drivers and tried all available USB ports and still receiving pops and clicks, you might need to try increasing the buffer size of the Line 6 Audio driver. Open your Windows Control Panel, launch the Line 6 Audio-MIDI devices menu and increase the buffer size on the driver tab.

       

      To ensure your Windows Vista or 7 computer is optimized to work with audio processing, please follow the link below for a official Microsoft optimization guide:

       

      http://windows.microsoft.com/en-US/windows7/Optimize-Windows-7-for-better-performance

  • Line6Don Line 6 Support
    Line6Don
    5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Nov 18, 2011 2:35 PM (in response to ger07)
    RE: TonePort UX2 problem and windows 7, clicks, digital noise

    Hey ger07,

       

      It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered and close this thread. If you feel your question(s) have not been answered, or, if you have further questions, please feel free to re-open a support thread within our support community and we will answer your questions accordingly.

       

      Thanks!

  • savalfer Just Startin'
    savalfer
    1 posts since
    Mar 17, 2007
    Currently Being Moderated
    Dec 18, 2012 12:13 PM (in response to ger07)
    Re: TonePort UX2 problem and windows 7, clicks, digital noise

    Hello,

     

    Have you tried to plug on USB 3.0 if you have this on your motherboard.

    With USB port 2.0 thats not good work.

     

    Sorry for my language.

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