Currently Being ModeratedNov 14, 2011 1:47 AM (in response to guitarguy87)Re: HD500 USB out not working (need next step)
So where do I go from here? Do I call customer support and send it to Line 6 for repairs?
yep. that's right.
As this is a bit of a strange issue, it may be best to call Line 6 rather than a line 6 service center just to talk to them initially, in case they want to get that unit back to L6 to work out why that failed.
L6's numbers are via the contact us link at the bottom of this site. there's the US and the UK office. if you're in Europe, use the UK one, if not call the US. both only operatre during office hours for the country the office is in.
I hope this answers your question, and come back to let us know how you get on.
Currently Being ModeratedNov 14, 2011 11:06 AM (in response to jimsreynolds)Re: HD500 USB out not working (need next step)
Thanks for the help guys, I'll get on this today at some point and let you know how it works out. I read that other post, thanks Jim.
Hopefully I can get this fixed fast, I have waited since June to be able to record due to working away from home. Finally get everything set up and this happens, what a bummer. EDIT: Waited for 35 min on the phone calling Line 6, to be told I had to call the Canadian distibuter SF (1-800-363-8855 if anyone needs), who told me to contact a local service center. It could take 4 weeks to get my pedal back. FFS I want to play, not wait for a month... pretty displeased at the moment for something so trivial yet so essential to what I bought the pedal for.
Thanks again guys,
Currently Being ModeratedNov 15, 2011 2:26 PM (in response to guitarguy87)RE: HD500 USB out not working (need next step)
Sorry for the wait, it will be different for each service center depending on how busy they are.
As far as having to call the Canadian distributor, your warranty only covers the unit in the country you purchased it in.
Sometimes small components can break. the good news is the repair will be free even if it might take longer than originally expected.
Line 6 Customer Support
Currently Being ModeratedNov 18, 2011 2:37 PM (in response to guitarguy87)RE: HD500 USB out not working (need next step)
It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered and close this thread. If you feel your question(s) have not been answered, or, if you have further questions, please feel free to re-open a support thread within our support community and we will answer your questions accordingly.