Hi There

you need to use the Edit software.

When you download a tone from custom tone save it to somewhere on your hard drive that you can easily navigate to.

Once it is downloaded start up the edit software and then in the edit software click on the the FX button - this will bring up your the presets. (the first time you use this it is likely to read "Best of HD500"). Click on the down arrow to the right of this and select an unused set list. This will then give you a bank of "slots" that just say "new tone"

Now make sure you can see the file that you downloaded - by see I mean make sure that it is displayed on your desktop (in the folder you downloaded it to if necessary) obviously you haven't yet transferred it in to "Edit".

Then simply drag and drop the file from where you stored it onto one of the "new tone" slots.

You can now preview the downloaded tone just by playing - but at the moment it still only lives on your computer. To send the tone to your HD500 you need to make sure it is selected and then click on the option "selected" in the send box at the top left of the screen.

I have tried to cover every step which actually makes it sound harder than it is - give it a couple of tries and I am sure you will be fine. If not then come back and ask again and I will sort out some pictures for you.

Good Luck

Regards

John

The drag and drop method isn't working for me any ideas why.