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154 Views 9 Replies Latest reply: Dec 28, 2011 12:23 PM by romangh RSS
romangh Just Startin'
romangh
6 posts since
Nov 17, 2011
Currently Being Moderated

Dec 6, 2011 10:15 PM

BSOD involving l6ux.sys - Windows 7 32

Hi.

 

I get a BSOD involving l6ux.sys. It appears randomly, and the device uses to crash a few minutes before getting the BSOD.

 

How can i deal with this?

 

Thanks.

Tags: pod, toneport, ux2, screen, 32, studio, windows, win7, bsod, blue, bits, podstudio, l6ux.sys
  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Dec 7, 2011 6:01 AM (in response to romangh)
    Re: BSOD involving l6ux.sys - Windows 7 32

    Have you updated to the most recent drivers for your device?

    http://line6.com/software/

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Dec 20, 2011 5:52 PM (in response to romangh)
    Re: BSOD involving l6ux.sys - Windows 7 32

    Hi,

     

    This can also be related to outdated Windows drivers or out dated video card drivers. Try running Windows Update:

     

    http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5

     

    And updating to latest drivers from your video card's manufacturer.

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6Don Line 6 Support
    Line6Don
    5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Dec 27, 2011 11:46 AM (in response to romangh)
    RE: BSOD involving l6ux.sys - Windows 7 32

    It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

       

      In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

       

      http://line6.com/account/tickets/view/

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

  • romangh Just Startin'
    romangh
    6 posts since
    Nov 17, 2011
    Currently Being Moderated
    Dec 28, 2011 12:23 PM (in response to romangh)
    Re: BSOD involving l6ux.sys - Windows 7 32

    Hi.

    Please, forgive me for the delay replying.

     

    I've tried updating all the drivers including the videocard's, but i'm still getting the same BSOD. It seems none of this worked at all...

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