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107 Views 2 Replies Latest reply: Dec 27, 2011 10:42 AM by Line6Don RSS
crepetto Just Startin'
crepetto
1 posts since
Nov 10, 2011
Currently Being Moderated

Dec 14, 2011 9:57 PM

could this product be more difficult to use?

I bought the Ux2 thinking it would be an easy way to plug guitars and mics into my computer so I could record songs in Garage Band.

It has been months and I've yet to record a note. Downloading drivers, something called a Monkey, registering, firmware, what a disaster.

If I could contact someone at Line6, I would ask for my money back, but of course there is not one phone number anywhere on the site.

I've checked the boards and see complaint after complaint about this product. Has anyone figured out how to use this thing, or do you need to be a professional IT person and a master musician?

Tags: ux2, garageband, problem, mac, podfarm
  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Dec 20, 2011 3:48 PM (in response to crepetto)
    Re: could this product be more difficult to use?

    Hi,

     

    What is the specific problem you are having when you are trying to use the UX2? Our phone number is listed on the contacts page:

     

    http://line6.com/company/contact/

     

    We cannot grant returns as this would be handled between you and the store you purchased the UX2 at, but we can help you get the interface up and running.

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6Don Line 6 Support
    Line6Don
    5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Dec 27, 2011 10:42 AM (in response to crepetto)
    RE: could this product be more difficult to use?

    It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

       

      In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

       

      http://line6.com/account/tickets/view/

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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