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1605 Views 20 Replies Latest reply: Oct 26, 2012 3:38 AM by holeshot1982 RSS
batirri Just Startin'
batirri
15 posts since
Aug 20, 2009
Currently Being Moderated

Dec 21, 2011 12:37 AM

Pod HD500 faulty USB input?

hi, i recently buy a HD500 unit that has been on the same spot all the time, and always  had the USB Connected to the pc for the hd edit, the 2nd time that the USB got disconnected and reconnected for cleaning the floor, my computer doesn't detect the unit and freezes, after rebooting, my pc doesn't respond anymore, after I shut down the pc and disconnect all the USB devices (including  the unit) the pc worked well, then i checked the POD  USB input and i noticed that the USB input has only 4 like metal legs or pins (I never saw anything like that) and 1 was like incomplete.

 

it's possible that i got a faulty unit? what can i do? I'm from Mexico

I bought the unit 15/Nov/2011

  • holeshot1982 Just Startin'
    holeshot1982
    112 posts since
    Dec 2, 2011
    Currently Being Moderated
    Dec 21, 2011 3:51 AM (in response to batirri)
    Re: Pod HD500 faulty USB input?

    Return/Exchange if at all possible. See this thread here, cause YES, this is a HUGE problem....

     

    http://line6.com/support/message/338531#338531

    • batirri Just Startin'
      batirri
      15 posts since
      Aug 20, 2009
      Currently Being Moderated
      Dec 21, 2011 11:30 AM (in response to holeshot1982)
      Re: Pod HD500 faulty USB input?

      today i went to the store and leave the unit for an inspection, the sales man told me that one pin is bent,( just like the other thread) and he said that they (they use yamaha as warranty service, I don't know why) can charge me for a repair.....(they never mentioned an exchange ) but must w8 to the warranty service to see it.

       

      What can i do if i'm not agree with the warranty service result, seeing that is yamaha and not line 6 that's checking the unit?

       

      how can the usb be broken after just 2 plug/unplug?

      • holeshot1982 Just Startin'
        holeshot1982
        112 posts since
        Dec 2, 2011
        Currently Being Moderated
        Dec 21, 2011 12:51 PM (in response to batirri)
        Re: Pod HD500 faulty USB input?

        I'm not sure what to tell you on that one.... I ordered mine online and since I only had it for 2 days before this happened they replaced it for me....... If your not happy with what they tell you, I could only suggest maybe hiring someone that knows how solder to replace the plug....IF it happens to mine again, that's what I'm going to do...

         

        Line 6 dropped the ball on making the USB connection so fragile.... Take a look at your printers/scanners/cell phones or any other USB device and you'll see more quality than the POD....It's really sad....I would contact Line 6 and see what they say about it......it seems to be a trend that's happening more and more lately...Please keep us updated as to what happens....

      • Line6Hugo Line 6
        Line6Hugo
        6,580 posts since
        Apr 8, 2007
        Currently Being Moderated
        Dec 27, 2011 4:17 PM (in response to batirri)
        Re: Pod HD500 faulty USB input?

        Just noting a couple of things:

         

        • The customer who opened the thread that was provided above by holeshot1982 stated that he received his unit in that condition.  Without knowing any other details, we can only assume that the unit was opened and used by someone else who probably broke the connection before the customer received it.
        • Yamaha handles our authorized repairs in Mexico as noted in our service center finder link:

        http://line6.com/support/serviceCenters/?countrycode=MX

         

        I am currently keeping track of these cases as they appear, however, it has only been isolated to a few customers.

         

        Regards,

         

        Line6Hugo

        • holeshot1982 Just Startin'
          holeshot1982
          112 posts since
          Dec 2, 2011
          Currently Being Moderated
          Dec 28, 2011 3:56 AM (in response to Line6Hugo)
          Re: Pod HD500 faulty USB input?

          Hey Hugo, you said the person who started the thread I referenced recevied his unit in that condition.... Where does it state that in the thread? I'm having a little trouble finding it....

          • mput Just Startin'
            mput
            66 posts since
            Nov 4, 2007
            Currently Being Moderated
            Dec 28, 2011 4:17 AM (in response to holeshot1982)
            Re: Pod HD500 faulty USB input?

            unfortunatly i think its a bigger problem than L6 is letting on. mine is broke as well. im taking it in to get fixed.  hope this dosent happen again as my warranty is nearly up.  oh yeah i have NEVER broke any othe usb connector.. ever!

          • batirri Just Startin'
            batirri
            15 posts since
            Aug 20, 2009
            Currently Being Moderated
            Dec 28, 2011 4:26 PM (in response to holeshot1982)
            Re: Pod HD500 faulty USB input?

            i don't find it either,he said that the unit might came like that, but he never looked .

             

            "I never noticed a central plastic block in the port, but to me honest I never looked for it either."

            • holeshot1982 Just Startin'
              holeshot1982
              112 posts since
              Dec 2, 2011
              Currently Being Moderated
              Dec 29, 2011 3:55 AM (in response to batirri)
              Re: Pod HD500 faulty USB input?

              Yep and EVERYONE in the world can say theirs might have came like that, because honestly, who's gonna look at a USB port when getting a new toy like this?? With USB being so common in electronic devices EVERYONE will assume that it's built just like our other devices....Guess we were wrong....

              • batirri Just Startin'
                batirri
                15 posts since
                Aug 20, 2009
                Currently Being Moderated
                Jan 19, 2012 11:59 PM (in response to holeshot1982)
                Re: Pod HD500 faulty USB input?

                well, it seems that they're going to replace the usb input... first they said the classic thing here in México, when you leave something for warranty inspection... "no that's damage for a bad usage of the unit, maybe you stepped on the usb  and bla bla bla your fault, bla bla bla this dont cover warranty etc" then I told the tech about this forum and this recurrent problem, and he emailed yamaha, then a few days later he said that yamaha said  that  this is not a problem because there's not a single report in México about that... in that sec, my freaking mind goes like ¬¬.. but they accept the warranty only this time because there's another hd500 with that problem in his workshop.....

                 

                i just have to w8 the parts to arrive and the repair....i want my pod!

  • Damageplan Just Startin'
    Damageplan
    18 posts since
    Sep 23, 2011
    Currently Being Moderated
    Feb 2, 2012 12:29 AM (in response to batirri)
    Re: Pod HD500 faulty USB input?

    Wow, i just was surfing through the forums here an stumpled upon this thread.

     

    What should I say? I have exactly the same problem.

    After using my POD HD 500 with USB the first time i got big connection problems.

    After checking everything else I coincidentally looked at the USB Port an the HD500 and there where only 4 bare metal pins without that plastic thing over it.

     

    HD500_USB.jpg

    I'm planning to go tho my dealer next week and hopefully it get fixed.

    I'm not willing to pay something for it...

    Maybe it helps showing him this thread

     

    Cheers

    Matthias

     

    BTW: This unit was bought in germany!

  • LoLify Just Startin'
    LoLify
    12 posts since
    Dec 25, 2011
    Currently Being Moderated
    Mar 9, 2012 3:32 PM (in response to batirri)
    Re: Pod HD500 faulty USB input?

    Here's my story on this problem.


    For christmas my family bought me a Line 6 Pod HD 500. I experimented with it for a few weeks, then finally decided to record something. The second time I used this, I noticed the block came out of my usb port. I called a service center to see how much it would cost and he said he wouldn't know until he saw it, so I took it to the service center to ask how much it is going to cost and the manager said he was still not certain and that he would give me a call once he knew. I get a call telling me the repair will be 175$, I was shocked, especially once he said the part only cost $1.60. So I decided this problem was not worth that kind of money. I told them no, I can't pay that much, i'll just go pick it back up. He told me he would call me back if they could have the price reduced. I get a call, and they said they can reduce the price to $125 and again I said no. THEN... They said they had a $85 fee just to examine the unit. THEY NEVER TOLD ME THAT. I demanded to talk to the manager, then the manager told me they repair was already finished. The reason I was asking how much it would cost to repair is because I don't have much money to spend on this, but he could not give me a straight answer. If I knew it would cost that much, I would have just simply said no thanks.
    Yes the USB is conveniant for fast record sessions, but NO it is not worth 175$ to replace a $1.60 piece that broke within the first 2 weeks of me getting it.

     

     

    I am very dissatisfied with the situation I am in right now.

     

    I would really like some help with this, I don't have $175 to throw down on this repair, and they repaired it without telling me a price.

     

    Thankfully I found this thread and I'm not the only one, but again, really looking for some help.

     

    I will probably call line 6 If I don't recieve help on this situation via this thread.

  • washingtondels Just Startin'
    washingtondels
    3 posts since
    Dec 18, 2008
    Currently Being Moderated
    Oct 25, 2012 11:24 AM (in response to batirri)
    Re: Pod HD500 faulty USB input?

    I'm having the same problem and do not know what else to do! I'm from Rio de Janeiro / Brazil ... What gets to me and that I record and edit much things with Pod HD 500 edit and now everything went downhill! Solution???

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