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43 Views 2 Replies Latest reply: Jan 5, 2012 9:37 AM by Line6Hugo RSS
kaldark Just Startin'
kaldark
3 posts since
May 22, 2007
Currently Being Moderated

Dec 26, 2011 3:13 PM

Bank Knob Does Not Match Editor

I just had a new computer board put into my variax 700 has the letter B.  Originally the board was an A but was not available..  I'm having problems editing models.  About 1/2 of my bank knob not does not match the right side of the Tone Locker for editing purposes.  How do I correct this.

 

When I save new instruments to the Banks, they show up in strange places.  I Synch to save and when I go back, the changes have not been made.  HELP!!!

 

Thank you,

 

Will Kradlak

  • Line6Hugo Line 6
    Line6Hugo
    6,556 posts since
    Apr 8, 2007
    Currently Being Moderated
    Dec 30, 2011 8:06 AM (in response to kaldark)
    Re: Bank Knob Does Not Match Editor

    Have you made sure to re-install the flash memory on the guitar with the following procedure?

     

    http://line6.com/support/docs/DOC-1633

     

    How long ago was the board replaced?  Repairs done at authorized service centers have a warranty of 90 days to give you time to ensure that the device was fixed properly.  If the problem persists, it sounds like the guitar needs to go back to the service center.

     

    Regards,

     

    Line6Hugo

  • Line6Hugo Line 6
    Line6Hugo
    6,556 posts since
    Apr 8, 2007
    Currently Being Moderated
    Jan 5, 2012 9:37 AM (in response to kaldark)
    RE: Bank Knob Does Not Match Editor

    Hello,

       

      It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

       

      In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

       

      Regards,

       

      Line6Hugo

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