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153 Views 8 Replies Latest reply: Mar 30, 2012 8:31 AM by Badrannon RSS
Badrannon Just Startin'
Badrannon
5 posts since
Jun 15, 2007
Currently Being Moderated

Jan 3, 2012 1:22 PM

Pod 2.0 actual fire problem

Hi,

 

I've used my POD 2.0 for about 10 years, not heavy use recently, though  I still enjoy it. But I just switched my Pod 2.0 on as normal (I use the 9v adaptor connected to UK mains supply) and small flames started coming out of the back. I  unplugged, and the flames quickly died out, with a bit of black smoke. Any idea as to what might have caused it and any advice what to do next would be very welcome.

 

Best wishes

 

Badrannon

  • BigChas52 Expert Line 6 User
    BigChas52
    2,315 posts since
    Mar 12, 2007
    Currently Being Moderated
    Jan 3, 2012 1:24 PM (in response to Badrannon)
    Re: Pod 2.0 actual fire problem

    Did the flames come out of the POD 2.0 or out of the power supply?

    • Badrannon Just Startin'
      Badrannon
      5 posts since
      Jun 15, 2007
      Currently Being Moderated
      Jan 3, 2012 1:29 PM (in response to BigChas52)
      Re: Pod 2.0 actual fire problem

      Out of the Pod, from the power in and possibly midi in points. I cant see any obvious external fire damage, the flames weren't big. I cut the supply as soon as they appeared.

      • BigChas52 Expert Line 6 User
        BigChas52
        2,315 posts since
        Mar 12, 2007
        Currently Being Moderated
        Jan 3, 2012 1:36 PM (in response to Badrannon)
        Re: Pod 2.0 actual fire problem

        Difficult to tell with an older device.  Don't plug it in or turn it on.  I have notified Line 6 back-end support, and you should be hearing something from them shortly.

        • Badrannon Just Startin'
          Badrannon
          5 posts since
          Jun 15, 2007
          Currently Being Moderated
          Jan 3, 2012 1:41 PM (in response to BigChas52)
          Re: Pod 2.0 actual fire problem

          Many thanks for passing me on to support so quickly and thanks for the advice.

          • Line6Tony Line 6 Support
            Line6Tony
            1,917 posts since
            Jan 16, 2007
            Currently Being Moderated
            Jan 9, 2012 11:51 AM (in response to Badrannon)
            Re: Pod 2.0 actual fire problem

            Hi. We're sorry to see this happen with your POD. I am going to create a support ticket for you to address this issue. We'll get you in touch with our UK office who will work with you directly to find a resolution. Here is their contact information:

             

            Line 6, Inc.
            The POD
            Clifton House
            Butler's Leap
            Rugby, Warwickshire
            United Kingdom, CV21 3RQ

            Telefone: +44 (0) 1788 566 566
            Fax: +44 (0) 1788 566 529

             

             

            Q: What is a support ticket?

            A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

             

            Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

  • Badrannon Just Startin'
    Badrannon
    5 posts since
    Jun 15, 2007
    Currently Being Moderated
    Mar 26, 2012 3:22 PM (in response to Badrannon)
    Re: Pod 2.0 actual fire problem

    Hmmm, it's been quite some time now and I never was contacted by the UK office. I had a support ticket which had a query to me on it. I answered the query and the ticket was then closed a couple of days later. I assumed that I'd be contacted - did I misunderstand the process? Was I supposed to call someone?

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