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68 Views 2 Replies Latest reply: Jan 11, 2012 10:44 AM by Line6david RSS
andre3000 Just Startin'
andre3000
1 posts since
Jan 6, 2011
Currently Being Moderated

Dec 29, 2011 1:30 PM

Ux1 cutting out every 20 seconds or so

Since my sound card is royally screwed at the moment, I've been trying to use my UX1 for all sound purposes as well as my normal recording usage. This is all great, the sound plays fine at good quality - however, every 10-15 seconds or so of usage, any sound completely cuts out for about half a second before returning as normal. this is rather irritating, it must be said, and any help would be appreciated.

 

NB - have tried with other ux1's and cables and seem to have the same problem. have also tried in different USB ports etc.

Tags: ux1
  • Line6Don Line 6 Support
    Line6Don
    5,217 posts since
    Mar 14, 2011
    Currently Being Moderated
    Jan 4, 2012 11:40 AM (in response to andre3000)
    Re: Ux1 cutting out every 20 seconds or so

    Make sure to download and install the latest Line 6 drivers for your operating system:

     

    Windows Drivers 4.2.5.1:

    http://line6.com/software/readeula.html?rid=4399

     

    MAC Drivers : 7.1.3

    http://line6.com/software/readeula.html?rid=4321

     

    Once the drivers are installed you will need to install the Line 6 Monkey application from the links below:

     

    Windows Line 6 Monkey 1.43:

    http://line6.com/getrelease?rid=4223

     

    MAC Line 6 Monkey 1.43:

    http://line6.com/getrelease?rid=4222

     

    Once Line 6 Monkey is installed, remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device.

     

    After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component.

     

    To make sure your UX1 is setup correctly as the system sound card, reference the tutorials we have at the links below:

    Windows XP
    http://line6.com/support/docs/DOC-1452


    Windows Vista - 7
    http://line6.com/support/docs/DOC-1453

     

    If you are still having trouble, I'd reccomend to try all the suggestions available on our USB Audio Troubleshooting at the link below:

     

    http://line6.com/support/docs/DOC-4282

  • Line6david Line 6 Support
    Line6david
    5,213 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 11, 2012 10:44 AM (in response to andre3000)
    Re: Ux1 cutting out every 20 seconds or so

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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