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978 Views 8 Replies Latest reply: Jan 4, 2012 1:21 PM by dresiosue RSS
mattigw Just Startin'
mattigw
9 posts since
Jul 22, 2011
Currently Being Moderated

Aug 11, 2011 12:03 AM

Second new Pod HD300 not getting recognized via USB..

Hello,

 

First of all, I wil link the original post with the problem i had with the first unit:

 

http://line6.com/support/message/300581

 

Now, after all this I recieved a new unit from the store and proceeded.

 

I plugged in the pod and instantly got recognized, I installed monkey, drivers and edit.

And again in the Edit program he did not find a line 6 device. I tried upgrading the 'USB firmware' in monkey (for some reason it keeps saying the latest version is 1.01 when it should be 1.3 ... right?) I see the flash memory has the newest 1.31 driver, but i can't select to update that one because when trying to update the usb firmware both automatically or the option to update from the file downloaded from the site, I see the 'writing' process bar and after a while there is a connection error.

 

This seems rly stupid since the little info box said that updating this would prevent certant connection errors....

 

So yet again I got stuck after just trying to update the unit like I'm supose to do. I fully uninstalled the line 6 programs, drivers etc and tried again

 

Now I have the same problem again that I had with the initial unit I had, which is the pod not getting recognized at all.

 

I seriously doubt there is a malfunction with this unit too, so WHAT HAVE I DONE WRONG? Is there a way to break a unit by just connecting and disconnecting it to a usb drive or something??

 

If i can't find a solution for this again I'm feeling that I should get a refund and not buy Line 6 anymore.

 

 

 

Please help me and try to resolve this issue this time around.

 

Thank you in advance

 

  • Rowbi Expert Line 6 User
    Rowbi
    7,745 posts since
    Nov 25, 2006
    Currently Being Moderated
    Aug 11, 2011 12:56 AM (in response to mattigw)
    Re: Second new Pod HD300 not getting recognized via USB..

    ok chap, let's take it from the top.  firmware and flash memory are 2 terms that are used to sort of mean the same thing.  you're wanting firmware 1.3 well the thing that's called flash memory 1.31 in monkey is what you're talking about.  so if your POD said it has USB firmware 1.01 and Flash 1.31 then you're at the latest for your HD300.

     

    the potential issue I can see if that your POD has become disconnected from your PC while in the middle of an update, which means the software in your POD could now be damaged.  when I say disconnected, I don't mean physically, as it could be a driver issue with the LIne 6 driver, or your PC's USB controller driver, or perhaps even a hardware fault with the POD or your PC...  that's hard to diagnose remotely.

     

    just looking at your old thread, did you complete your support profile as the LIne 6 tech asked you to do?  if you did you may want to just respond to that other thread too saying you've filled it in, can L6 help you some more?

     

    Did you also try what they suggested with removing all other USB devices, reinstalling the drivers?  did you also try updating your PC drivers form your PC manufacturers website (Specific USB drivers, and also chipset drivers would be important for your PCs USB controller to work well), and also trying all other USB ports with your POD?

     

    you could try a POD factory reset: http://uk.line6.com/support/docs/DOC-2043 then http://uk.line6.com/support/docs/DOC-2044 as they may allow you to connect back to monkey at least.

     

    make sure you have the latest drivers from L6 installed.  MOnkey can do that without the POD connected.  just open monkey and select the HD300 and when it says you can install the drivers, go for it.  remember that without the pod connected, monkey may not show what the POD has installed for flash or firmware, because the POD isn't there to communicate with.

     

    Please come back with an update when you've tried all that.

     

    hope this helps

     

    Rowbi

     

     

     

     

     

    
    • mattigw Just Startin'
      mattigw
      9 posts since
      Jul 22, 2011
      Currently Being Moderated
      Aug 15, 2011 12:37 AM (in response to Rowbi)
      Re: Second new Pod HD300 not getting recognized via USB..

      The only thing i can see that could be the problem is the one thing you said here:

       

      "

      the potential issue I can see if that your POD has become disconnected from your PC while in the middle of an update, which means the software in your POD could now be damaged.  when I say disconnected, I don't mean physically, as it could be a driver issue with the LIne 6 driver, or your PC's USB controller driver, or perhaps even a hardware fault with the POD or your PC...  that's hard to diagnose remotely."

       

      If this is indeed the case, it would explain why other computers besides my own (I've tried it on 3 other ones too)

      won't recognize the pod too.

       

      Is there anyway to do some kind of reset? With that i mean a reset or restore besides a factory reset on the pod itself since I've tried that. The weird thing is that with both units i had no problem getting them recognized the first time I hooked them up and installed the drivers etc. Only when I tried updating firmware or doing an uninstall/reïnstall after the pod not getting recognized in the Edit program (but did get recognized in monkey) it failed on me.

       

      And Don, I have tried the things you have said multiple times, different cables, ports, computers. These actions don't change the fact that this problem seems to be very rare since it worked (to some extend) and than stopped working. Not many people seem to have experience with pod units failing on them like that and I'm starting to wonder if I'm just extremely unlucky and have 2 units that are malfuntioning.

      
  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Aug 11, 2011 11:29 AM (in response to mattigw)
    RE: Second new Pod HD300 not getting recognized via USB..

    Hey mattigw,

       

      To make sure that you have set up the computer correctly to recognize the POD HD300, please follow the instructions below:

       

      -Completely uninstall all Line 6 software using the Line 6 Uninstaller within:

       

      C:\Program Files(86x)\Line6\Tools

       

      Make sure that you have the most recent version of the Line 6 drivers and Monkey installed as well:

       

      Windows Drivers 4.2.4.4:

      http://line6.com/software/readeula.html?rid=3987

       

      Line 6 Monkey 1.41:

      http://line6.com/getrelease?rid=4114

       

      After successfully installing Line 6 Monkey and the drivers please try removing any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you can launch Line 6 Monkey and it can detect the HD300.

       

      Once Line 6 Monkey can detect the HD300, apply any updates that are available until you have a green check for every component.

       

      You can then use Line 6 Monkey to install the HD300 edit software.

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Aug 15, 2011 11:26 AM (in response to mattigw)
    RE: Second new Pod HD300 not getting recognized via USB..

    Hey mattigw,

       

      Just as Rowbi mentioned, if you were performing a Flash memory update that did not finish correctly it can potentially put the POD into a unrecognizable/unresponsive state.

       

      There is not another type of reset procedure to perform other than reinstalling the flash memory.

       

      The instructions I provided were to ensure that the computer was set up correctly to update the POD HD. The most important piece of software to have installed first would be the Line 6 Drivers for your operating system, this will ensure the proper connection between the Line 6 hardware and your computer. Once these are installed you may proceed with additional updates.

       

      How does the unit function when you use it? Is there anything wrong with the sound output or display of the unit?

       

    • mattigw Just Startin'
      mattigw
      9 posts since
      Jul 22, 2011
      Currently Being Moderated
      Aug 16, 2011 12:01 AM (in response to Line6Don)
      Re: RE: Second new Pod HD300 not getting recognized via USB..

      I did install the drivers before updating other things, it still failed on me in the end.

       

      And as far as the unit itself, it works fine by itself, I just want it to be able to communicate with a pc for patch-control and updates. At the moment I kind of feel like I have only half of a unit.

       

      I'm gonna give it one more day of trying some things out, see if i can get it to work. If not, I'll be forced to switch to a different brand of fx-processor because I'm not a big fan of the Monkey software to begin with.

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Aug 18, 2011 8:48 AM (in response to mattigw)
    RE: Second new Pod HD300 not getting recognized via USB..

    Hey mattigw,

       

      Can you please try and test this on another computer?

       

      Make sure to follow the instructions I provided above to ensure the computer is set up correctly first before connecting the HD300 to the computer to test.

       

      Please let us know your results.

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Aug 22, 2011 9:14 AM (in response to mattigw)
    RE: Second new Pod HD300 not getting recognized via USB..

    Hey mattigw,

       

      This ticket is being closed due to lack of response within 48 hours. If you still have questions or are still experiencing an issue please start a new thread and mark the discussion as a question. To do so you can follow the link below and Ask a Question:

       

      http://line6.com/support/community/support/

       

      For more information about using the Online Technical Support System please review our FAQ at the link below:

       

      http://line6.com/support/docs/DOC-1451

  • dresiosue Just Startin'
    dresiosue
    18 posts since
    Dec 25, 2011
    Currently Being Moderated
    Jan 4, 2012 1:21 PM (in response to mattigw)
    Re: Second new Pod HD300 not getting recognized via USB..

    Same problem, I buy the pod HD300 7 days ago in USA, and when I return to Venezuela yesterday and connect the pod to my computer in USB mode and install the drivers and update the USBFIRMWARE the pod stop working, TAP,MODE,A,B,C,D buttons don't work anymore and I don't know how to do :S  and when I turn OFF the pod, and ON again, the half of times the pod get stuck, the other half times it works but the buttoms TAP,MODE,A,B,C,D DON'T!! so it's impossible to get factory reset- HELP!

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