no, you will not have a ticket here... all the service centers are independent.

they will notify line6 when the job is done (so that they get paid)

My DT50 112 became completely inoperable earlier this month. I took the amp to an authorized Line 6 service center 12-13-11.

Mammoth Music

Anchorage, AK

(907) 272-9944

I purchased the amp 1-12-11 and registered the unit on the Line 6 website... it is still under warranty.

Shouldn't there be an open Line 6 support ticket on my account confirming the amp is being repaired under the terms of the warranty agreement and that I am indeed covered by the warranty?

Would someone from Line 6 please confirm.

Thank you

The Line 6 Authorized Service Centers are local repair centers that deal directly with the customer up front. Support Tickets have nothing to do with them... a Support Ticket is a means for us to have one-on-one communication when sensitive information is required to assist a customer here on the Forums.

If you have an amp that is still within the first year of purchase (we go by the store receipt in your possession), make a copy of that receipt and be sure to get that copy to the Authorized Service Center in your area that has the amplifier. They will submit a copy of your receipt to our Warranty Claims department for payment from us to them. Ultimately they should be in contact with our Service Depart directly regarding your amplifier repair.

Again your warranty goes by the date on the new product purchase receipt from the authorized dealer that you bought the amplifier from. Us Forum Moderators don't keep track of Service Center transactions (if we had to do that, we'd never be able to moderate here, answer phone calls daily, do testing, and documentation updating along with support videos-- these are the tasks we do). Our Authorized Service Centers call our Service Department when they need to order Parts or check up on technical guidelines to fix our equipment to our specs.

Sorry if you were mislead or believed otherwise. Typically if we diagnose a problem with a customer's hardware, we then try to direct them to their local Authorized Service Center to have the repair tech address the diagnosis and repair. The Service Department here and Mammoth Music would be the two entities that should be in communication at this point, if they have your amp. For the record, Service Department employees don't moderate the forums, so they won't see this inquiry.

For additional warranty info, please read this: http://line6.com/support/docs/DOC-4838