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175 Views 5 Replies Latest reply: Jan 19, 2012 5:11 PM by Line6david RSS
tildenlo Just Startin'
tildenlo
10 posts since
Dec 18, 2011
Currently Being Moderated

Dec 30, 2011 9:53 AM

Need help with frimware upgrade!!!!!!!!

Help!!!    when I turn it on all it says is " SD-card firmware not found in Root Dir"  I went to upgrade my spider jam firmware and followed the instructions by down loading the firmware from the website to a SD card put it in my amp and it rebooted and it did nothing for a long time and the insructions sounded like it would be up to date right away. So I took the SD card out formated it and reinstalled the new firmware again and so now I think I erased everything and might need the frimware and other software from your website to get jamming again.   Please help!!! Thanks

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 4, 2012 5:29 PM (in response to tildenlo)
    Re: Need help with frimware upgrade!!!!!!!!

    Hi,

     

    Assuming your card is formatted correctly, Create a folder on the card called LINE6 and drop the firmware file into it. The try the update again.

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 11, 2012 5:29 PM (in response to tildenlo)
    Re: Need help with frimware upgrade!!!!!!!!

    Hi,

     

    This is a strange issue.... Are you sure the card is 2GB or less?

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 19, 2012 5:11 PM (in response to tildenlo)
    Re: Need help with frimware upgrade!!!!!!!!

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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