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814 Views 27 Replies Latest reply: Jan 20, 2012 10:20 AM by Line6Don RSS
stevecoombs Just Startin'
stevecoombs
28 posts since
Dec 31, 2011
Currently Being Moderated

Jan 6, 2012 8:24 AM

usb firmware update failure

hi all just bouught the hd300. downloaded monkey and edit onto my vista laptop. monkey and edit appear fine. monkey says it doesnt recognise my usb firmare version and states 1.01 is 'latest'. the yellow warning triangle is showing so i have tried to update several times but after clicking agree i get an error message box saying the usb connection to my pedal isnt working and to try unplugging and replugging - done that - no joy.

monkey knows my pedal is an hd300 and shows it as connected but the update is obviously failing to recognise the connection for some reason. it did allow me to uplad the latest flashware which took some minutes without a hitch but that option wont work now . .  whether cos its already done it or for some other reason i have no idea . . .  can anyone help me ? regards, steve

  • stevecoombs Just Startin'
    stevecoombs
    28 posts since
    Dec 31, 2011
    Currently Being Moderated
    Jan 7, 2012 3:24 AM (in response to stevecoombs)
    Re: usb firmware update failure

    wish i'd looked in this forum at all the problems people have with this b4 buying !!!!

    from what i understood when i posted here line 6 support dealt with issues from here - is that not right ?

    this is the only usb device i've ever had trouble with and probably the most expensive - can someone please offer me some advice. i tried reistalling the latest version of everything and it changes nothing . .  i have updated the laptop software - restarted - plugged and unplugged everything many times - help its driving me nuts !!! steve

  • synyster88 Just Startin'
    synyster88
    1 posts since
    Mar 27, 43353
    Currently Being Moderated
    Jan 7, 2012 6:46 AM (in response to stevecoombs)
    Re: usb firmware update failure

    Untitled.jpg

     

    what the hell!! all was ok and then this! after the driver update!

    • stevecoombs Just Startin'
      stevecoombs
      28 posts since
      Dec 31, 2011
      Currently Being Moderated
      Jan 7, 2012 10:01 AM (in response to synyster88)
      Re: usb firmware update failure

      THis afternoon I have removed ALL line 6 software and reloaded it. It has not changed anything!!! I even used Ccleaner before reloading -surprising how much stuff the line 6 uninstaller left behind . . . I await with interest to see whether we will get an answer from line 6 who apparently monitor this forum . . . This is the only thing I have ever bought which wasn't plug and play and also there is no iPad app to run edit from my iPad. Grrr have I chosen the wrong pedal? Come on line 6 . . .

      • dresiosue Just Startin'
        dresiosue
        18 posts since
        Dec 25, 2011
        Currently Being Moderated
        Jan 7, 2012 11:09 AM (in response to stevecoombs)
        Re: usb firmware update failure

        I have the same problem, but when I update my pedal it stop working :S many buttoms don't working and I can not do a factory reset because A pedal don't work. I only have 7 days with my hd300 so what's the hell

        • libourne Just Startin'
          libourne
          19 posts since
          Jan 2, 2012
          Currently Being Moderated
          Jan 7, 2012 1:54 PM (in response to dresiosue)
          Re: usb firmware update failure

          I have the exact same problem. So now I'm using my brand new HD 300 by itself and I'm not going to connect it to my Mac until Line 6 has solved the problem.

           

          So far, I have been really disappointed with the unit, but now I've bought it, I'll have to persevere I guess.

           

          And line 6 tech support sucks!

  • district13 Just Startin'
    district13
    18 posts since
    Nov 25, 2011
    Currently Being Moderated
    Jan 7, 2012 2:09 PM (in response to stevecoombs)
    Re: usb firmware update failure

    same here on my 400...i recently got a new computer and re-downloaded all the line 6 software...my drivers are up to date as is my monkey but now it says the same thing about not recgonizing the usb firmware, and when i attempt to update it sayd there is no usb connedtion when i was just connected....any info on a fix for this??

  • Sebite Just Startin'
    Sebite
    1 posts since
    Jan 6, 2012
    Currently Being Moderated
    Jan 7, 2012 2:58 PM (in response to stevecoombs)
    Re: usb firmware update failure

    I bought the HD 300 has 2 days and I have the same problem. It affects this problem? Edit the parameters from my computer and it recognizes. You could tell me what the problem that brings the USB firmware is not updated?


     

  • GXPO Just Startin'
    GXPO
    2 posts since
    Jan 5, 2012
    Currently Being Moderated
    Jan 7, 2012 3:08 PM (in response to stevecoombs)
    Re: usb firmware update failure

    I'm having a similar issue with the POD HD Bean. I understand alot of people get the issue when using a USB hub rather than going directly to the PC/laptoop. I am going directly to the laptop in Windows 7. The error reads:

     

    POD HD update failed

     

    (Code 80007104) Failed write to firmware

     

    Try the update again, making sure the cables are still connected.

     

    The cables are of course connected just fine. Is anyone else here using a laptop?

     

    BTW, I've been supremely impressed with the community support around here.

     

    Thanks,

    • stevecoombs Just Startin'
      stevecoombs
      28 posts since
      Dec 31, 2011
      Currently Being Moderated
      Jan 7, 2012 3:43 PM (in response to GXPO)
      Re: usb firmware update failure

      yep i'm using a laptop with vista - districy 13 said he had re- installed line 6 software onto a new computer and found the problem- i noticed that one of the bits of software and i dont now remember which had a release date just a couple of days ago - i wonder if that new software is clashing with something else or is defective in some way? cos all of us who just bought the pedals have presumably downloaded this newest version ? i wish there was some kind of a response from line 6 - surely they must have someone online ?

      how many hours have we all jointly wasted on this ?

      good luck to you all - steve . . .

  • dresiosue Just Startin'
    dresiosue
    18 posts since
    Dec 25, 2011
    Currently Being Moderated
    Jan 7, 2012 4:04 PM (in response to stevecoombs)
    Re: usb firmware update failure

    Same problem here, this kind of problem not happen with boss.

  • GXPO Just Startin'
    GXPO
    2 posts since
    Jan 5, 2012
    Currently Being Moderated
    Jan 7, 2012 8:00 PM (in response to stevecoombs)
    Re: usb firmware update failure

    I'll try it on a PC tomorrow rather than a laptop. I've actually been quite impressed with the unit for it's worth. Just can't wait to use POD HD edit, won't work until the firmware is upgraded.

     

    I work in IT so as soon as I saw a problem I stopped wasting the hours drank some vodka with the girlfriend and listened to Pinkfloyd for a few hours. It pisses you off now but when it's fully working it'll give us countless years of love. Let's look forward to that

     

    Check out the master of puppets solo preset if you have yet. Nails it in a way I never thought possible. Can't wait to hook this up through the power section of my SV.

     

    How are you all planning to use your POD?

  • district13 Just Startin'
    district13
    18 posts since
    Nov 25, 2011
    Currently Being Moderated
    Jan 10, 2012 4:54 AM (in response to stevecoombs)
    Re: usb firmware update failure

    Yeah i installed the latest versions on all of the software when i got my new computer....had ZERO issues on my old computer, when i got my pod i had the old flash memory and updated it to version 1.31 no problems...now i cant update the firmware...my pod seems to work fine and i can still connect to my DAW so i dunno, but i wont be able to update anything from here on in till this gets squared away...im thinking ist something with the latest version of monkey..

    • stevecoombs Just Startin'
      stevecoombs
      28 posts since
      Dec 31, 2011
      Currently Being Moderated
      Jan 10, 2012 2:01 PM (in response to district13)
      Re: usb firmware update failure

      bump - hello ? is there actually any line 6 support? - where are you? where is at least an acknowledgement of my problem and the problems of the others who have posted with the same problem ? at the weekend i will return my unit as defective - how many 'b' grade units can you dispose of ? waiting . . . .  regards Steve

  • godoyrafa Just Startin'
    godoyrafa
    13 posts since
    Oct 19, 2010
    Currently Being Moderated
    Jan 10, 2012 2:11 PM (in response to stevecoombs)
    Re: usb firmware update failure

    Same problem here, have my HD300 for over an year now, but this problem appeared with latest Monkey software...

  • hollis1003 Iknowathingortwo
    hollis1003
    342 posts since
    Feb 6, 2007
    Currently Being Moderated
    Jan 10, 2012 2:15 PM (in response to stevecoombs)
    Re: usb firmware update failure

    You're looking for help, but you created a post that no one from Line 6 will see. You need to start a discussion in one of the official forums and mark it as a question. More details on posting a question can be found in the FAQ "Using Line 6's Online Technical Support System" (http://line6.com/support/docs/DOC-1451).

    • libourne Just Startin'
      libourne
      19 posts since
      Jan 2, 2012
      Currently Being Moderated
      Jan 11, 2012 1:51 PM (in response to hollis1003)
      Re: usb firmware update failure

      Hi Hollis1003

       

      I have read the document and I have posted a question regarding this, and I'm not the only one.

       

      Still no reply from Line 6...

       

      Anyway, I had my first band practice last night using my new HD 300 and it was great. I just won't try to update anything on it until this issue is resolved.

       

      But others have had more dire problems with their unit malfunctioning or not even working at all.

       

      Once upon a time, all I had was a strat, a Fender Twin and a compressor, and it worked just fine, for years!

       

      Getting old...

  • eliot_49 Just Startin'
    eliot_49
    12 posts since
    Dec 14, 2011
    Currently Being Moderated
    Jan 11, 2012 1:29 PM (in response to stevecoombs)
    Re: usb firmware update failure

    Same problem here. Actually, two problems, besides this one, the screen on my hd300 sometimes shows the configuration of the (Drive-Mass-Mid-Treble-Ch Vol) without me handling it, when that happens, I have to turn it off. Is that happening to somone else?

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Jan 20, 2012 10:20 AM (in response to stevecoombs)
    Re: usb firmware update failure

    This is a bug in Line 6 Monkey 1.50. We suggest downloading and using Monkey 1.43 to update your Flash Memory, it can be downloaded from the link below:

     

    Monkey 1.43 Windows:

    http://line6.com/getrelease?rid=4223

     

    Monkey 1.43 Mac:

    http://line6.com/getrelease?rid=4222

     

    When the update asks if you would like to save presets, select 'NO' and continue with the update.  This should resolve the issue. The other option is you can download and use Monkey 1.43 and use it to update your Flash Memory:

     

    The other option is to stay with Monkey 1.50 and when the update asks if you would like to save presets, select 'NO' and continue with the update. Make sure to back up your custom presets before updating your POD's firmware using the instructions at the link below:

     

    http://line6.com/support/docs/DOC-2613

     

    Once the firmware has been successfully updated to v1.40, you will need to perform a Global Settings reset and a pedal calibration using the instructions at the link below:

     

    http://line6.com/support/docs/DOC-2222

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