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852 Views 10 Replies Latest reply: Feb 22, 2012 12:11 PM by MerlinFL RSS
guilhermebreda Just Startin'
guilhermebreda
33 posts since
Sep 13, 2008
Currently Being Moderated

Jan 3, 2012 9:08 PM

DT25 + POD HD500 L6 Link Issues

Hi,

 

I've been using POD HD500 for almost 1 year, I've never had problems with it (except for the left arrow button that is not working 100%, so I have to press It harder), I use it with the Variax 700 too...The HD500 is already updated to v1.40

I recently bought the DT25 112 Combo, just a few days ago.

 

Using the standard amp input, it seems that everything is working fine, but when I try to connect the HD500 and DT25, It doens't work, I've already follow step by step the instructions I found in POD HD support "[Video Tutorial] POD HD500 & DT25/DT50 L6 Link Connectivity Setup"  http://www.youtube.com/watch?v=gSt4VI6Nifg#!

 

There's no audio and there's no data beeing sent, when I move the knobs in DT25 nothing happens in HD500. The audio Outputs and Phones output from HD500 are working 100.

I'm using an standard mic XLR cable, it's a cable that came in a RMV Mic, I've tested it with a multimeter and the cable seems to be 100%, the cable measure 10 or 15ft, I've also had tryed another XLR mic cable 25ft and it doens't work too...


Is this a common issue? Would it be an issue in the HD500 or DT25? What should i do?

 

Thanks,

Guilherme

Tags: pod, issue, amp, 112, combo, line6, hd500, link, l6, dt25, l6link
  • Iknowathingortwo
    MerlinFL
    1,667 posts since
    Jul 17, 2007
    Currently Being Moderated
    Jan 7, 2012 6:45 PM (in response to guilhermebreda)
    Re: DT25 + POD HD500 L6 Link Issues

    Hi Guilherme - You shouldn't be using a conventional microphone XLR cable.  You should be using a 3-pin DMX DATA CABLE for the L6 LINK.  Why line 6 didn't make certain that this bit of VERY important info got printed and specified I have no idea.  BUT this is correct and perhaps the reason why you are getting no audio from your L6 link.

     

    If you do get the proper cables and still have this same problem, please contact me directly if you wish and I'll try to help you out as best I can.

     

    Take care,

    Neal

    • guilhermebreda Just Startin'
      guilhermebreda
      33 posts since
      Sep 13, 2008
      Currently Being Moderated
      Jan 7, 2012 8:45 PM (in response to MerlinFL)
      Re: DT25 + POD HD500 L6 Link Issues

      Hi Neal,

       

      You're correct, the most adequate cables would be the AES-EBU XLR cable (DMX data cable), but I thought It would at least give some sign of Data and Audio, as it seems many people uses standard mic cables when they just buy their DT amps, at least some users...

       

      I've tested the cable It's 100%, It's a 15ft cable, I've also tried another cable, but without success...

      I can still be wrong, but I don't think it's a cable problem, as I don't have any DMX cable I didn't had the opportunity to make the test...

      I've had some answers in this tread in another community too, If you could help me to find the solution I would be very grateful

       

      http://line6.com/support/message/342911

       

      Many thanks,

      Guilherme

      • Iknowathingortwo
        MerlinFL
        1,667 posts since
        Jul 17, 2007
        Currently Being Moderated
        Feb 22, 2012 12:11 PM (in response to guilhermebreda)
        Re: DT25 + POD HD500 L6 Link Issues

        One other thing occurred to me after re-reading your original post.  Did you update the DT amp software?  Perhaps there is a mis-match somehow??  This I no nothing about for certain, but if you've not updated your DT, perhaps trying that will help as well as using a True DMX cable?

         

        Take care,

        Neal

    • Colin2113 Just Startin'
      Colin2113
      51 posts since
      Oct 29, 2009
      Currently Being Moderated
      Feb 3, 2012 6:29 PM (in response to MerlinFL)
      Re: DT25 + POD HD500 L6 Link Issues

      According to the techs at Line 6 when I asked them which cable to use they told me Mogami and keep it around 20 ft or less

       

      He said they use Mogami to test their own gear so I went ahead and got one. Works perfectly. All gold pins, very nice cable

      to go along with my Monster Rock cable....Now I want a G90 wireless system so badly I have so many cables when I use the Variax into my HD500 into the DT25.

  • Philo694 Just Startin'
    Philo694
    9 posts since
    Mar 2, 2008
    Currently Being Moderated
    Jan 14, 2012 9:18 AM (in response to guilhermebreda)
    Re: DT25 + POD HD500 L6 Link Issues

    Hi

    I am having the same issue with my DT25 and POD HD connection.

    I am using a mic XLR cable.

    Where can I buy a proper cable from and which onw should I use?

    I am really hacked off as I was told buy the supplier that an XLr cable would be fine.

     

    Thanks in advance

  • Philo694 Just Startin'
    Philo694
    9 posts since
    Mar 2, 2008
    Currently Being Moderated
    Jan 14, 2012 11:05 AM (in response to guilhermebreda)
    Re: DT25 + POD HD500 L6 Link Issues

    Hi

    I don't know if this will help but I just got my DT25 and tried the L6 Link and got no sound from it. I had put the guitar cable into the amp...dooh! Should put the guitar cable into the POD HD. Still no sound until I moved the Master volume knob on the POD HD and wow...very loud!!!!

     

    Try these and see if it helps you.

     

    Phil

  • guilhermebreda Just Startin'
    guilhermebreda
    33 posts since
    Sep 13, 2008
    Currently Being Moderated
    Jan 30, 2012 6:26 PM (in response to guilhermebreda)
    Re: DT25 + POD HD500 L6 Link Issues

    Hi everybody, many thanks for all responses and help!

     

    The connection problem was really in the POD HD500

     

    The warranty wouldn't work for me as I bought it in US and I live in Brazil, also there's no official Line 6 assistance in my city anymore (there used to be until 2010 I guess)...

    Today I've took the HD500 to a great electronic technician I know, we've opened the HD500 and here's what we've found:

     

     

    - One of the L6 Link connection pins that make contact with the board was broken (the third pin, from left to right)

    IMG_2363.jpg

    The solution:

    - We've just solder a wire to make contact between the board and the broken pin:

    IMG_2366.jpg

     

    I've looked for the broken part of the pin inside the chassis and I didn't found it, I'm almost sure my POD has already came with this little problem...

    Fortunately It was very easy to fix and I didn't had to spend money with parts

    I've tested the HD500 and DT25 with the same cables, same guitar, It worked 100%!

    The POD is sending Audio and receiving and sending Data. Gear gear from Line 6!

     

     

     

     

    I've also tried contact with the official Line 6 Distributor in Brazil, Habro, I've called it for days, I've sent a lot of emails, any answer, any successful contact, such a shame Line 6 Distributor in Brazil, I know Line 6 in USA has a great support and care with customers, but here in Brazil, Habro wouldn't give any proper support for Line 6 users...

     

    Still,

    I bought the HD500 in USA in february 2011 for US$499

    Here in Brazil in online stores, the price of the is R$2300 (more than US$1300)

     

     

    I wouldn't recommend opening any Line 6 products if you still have warranty, but still, I hope this could help users that had similar problems and didn't had warranty or a proper support near...

     

     

    Cheers,

    Guilherme

     

     

     

    Other photos of the POD opened:

    IMG_2354.jpg

    IMG_2355.jpg

    IMG_2357.jpg

    IMG_2359.jpg

    IMG_2358.jpg

    http://line6.com/support/message/351789/edit

  • ponyboi Just Startin'
    ponyboi
    7 posts since
    Mar 12, 2010
    Currently Being Moderated
    Feb 21, 2012 9:57 PM (in response to guilhermebreda)
    Re: DT25 + POD HD500 L6 Link Issues

    I just got my DT25 and am having the same issues. I was able to have sound for a short time, but it stopped again.

    I'm using a standard XLR mic cable. Do you think that this is the problem?

    • Iknowathingortwo
      MerlinFL
      1,667 posts since
      Jul 17, 2007
      Currently Being Moderated
      Feb 22, 2012 12:08 PM (in response to ponyboi)
      Re: DT25 + POD HD500 L6 Link Issues

      Yes - I believe that using an XLR is HIGHLY PROBABLE the cause of your problems.  Please use a TRUE DMX CABLE for all L6 links you might have.  microphone cable is not designed to handle DATA TRANSFER, it is designed for low impedance audio signal which is not what you are putting through any XLR cable when using the L6 link.  That is pure data without any audio.  It's the same thing for anyone familiar with modern stage lighting.  These people use DMX cable for the same reason.  Data, not audio.

       

      I hope this does resolve your problem, but it will certainly help you get onto the correct path if you still have audio issues with your gear.

       

      Take care,

      Neal

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