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197 Views 3 Replies Latest reply: Jan 26, 2012 5:50 PM by Line6david RSS
lleon9 Just Startin'
lleon9
1 posts since
Sep 30, 2011
Currently Being Moderated

Jan 8, 2012 8:43 PM

POD NOT WORKING PLEASE HELP

                  I bought a Pod hd 500 about 4 to 5 months ago and i had no problems with my pod until i had to travel and i put it in my checked luggage traveling from florida to mexico city and as soon as i get there and wanted to start to rehearse some stuff and my pod wasnt working everything turns on the menus are fine all lights work tuner works but my out put isnt and i tried headphones as well as each individual output source available and the most i could get is a very low sound at max gain with the signal lifted and only then could i hear my self but very lightly so i have no clue what could've caused this or how to fix i will try to reset the pod to see if its a software issue or something but i have no ideas to fix it please help thanks.

Tags: output, software, pedal, volume, bug, amp, problem, hd, line_6, 500, output_not_working, hd500, pod_hd, pod_hd_500, output_problem
  • Rowbi Expert Line 6 User
    Rowbi
    7,745 posts since
    Nov 25, 2006
    Currently Being Moderated
    Jan 9, 2012 2:29 AM (in response to lleon9)
    Re: POD NOT WORKING PLEASE HELP

    it's just the usual things to try.  you may need a PC for some of this though.

     

    are there any signs of any physical damage from the trip?  that could indicate there's any damage to the POD that could be causing the issues?  Is not here's some other ideas:

     

    try using one of the other inputs... e.g. if youre' using the guitar input, try the aux input (you will need to select the different input, hold the view button and scroll down a few pages to the input section). Also try using a different output if you can.  try both left and right outputs for example if you can only use the unbalanced outs. check in another page in that settings menu that you're using the right output mode (studio, stack front/poweramp, combo poweramp/front). also check the switches on the POD like pad, line/amp (that may weaken the signal if you are into a line source but have it set to amp).

     

    try reinstalling the flash memory. (remember to reset your global parameters and calibrate your expression pedal afterwards. search this forum for the guide on resetting globals)

     

    try reloading your presets from a backup bundle

     

    let us know how you get on.

     

    Cheers

     

    Rowbi

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Jan 17, 2012 11:08 AM (in response to lleon9)
    Re: POD NOT WORKING PLEASE HELP

    +1 to Rowbi.

     

    He has provided you with some some great troubleshooting steps to try to in order help get a input signal into the POD. Try all of his suggestions and let us know your results.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 26, 2012 5:50 PM (in response to lleon9)
    Re: POD NOT WORKING PLEASE HELP

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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