Currently Being ModeratedJan 9, 2012 3:57 AM (in response to dagsandford)Re: POD HD300 software/ hardware issues
some PCs these days have a lot of USB ports. Some of these ports are via an internal USB hub. If you look at your Doc1.pdf, you'll see your POD and a mass storage device (maybe a memory stick or HDD) are attached via a generic USB hub. I have also found in the past that the only other thing that causes too many interrupts (except form hubs) are USB hard disks.
Unforetunately because of the nature of how USB hubs work (they try to share 1 connection with multiple USB devices, by interrupting transfers to deal with the other devices) this can sometimes cause issues on some systems, when on other systems it's not a problem at all.
you could try to see if Dell has any driver updates for your system. look for systemboard, chipset or USB controller driver updates. Also bios updates can sometimes help.
Another thing to try is removing all other USB devices from your system (you can leave keybpard and mouse if they are USB) and trying each USB port in turn... stay away from the front USB ports, they're almost always connected via a USB hub inside your PC. This may mean you fine the couple of non hub connected ports on the back and they work with your POD fine.
Laptops are sometimes worse, as they have limited space on the motherboard, so sometimes use 1 USB controller with a hub to create all the other ports, except 1.
I ensure I never have those sort of USB ussyes on my studio PC, by having a seperate USB controller card (cost be around £5) but I do sometimes end up using the onboard USB on my system with Windows 7 Ultimate 64bit, and it woes work fine anyway. So it's more down to the hardware, and/or hardware drivers for your system, rather than the POD itself.
let us know how you get on with the ideas I suggested
Currently Being ModeratedJan 9, 2012 6:38 AM (in response to Rowbi)Re: POD HD300 software/ hardware issues
Thanks for that Rowbi. I have updated the Intel chipset driver and the BIOS on my PC but it's still the same. Tried unplugging all the peripheral USB hardware as well but it's still no good. I have tried the USB cable in all the rear USB ports. I think these are the ones directly attached to the motherboard. The POD driver seems to install on all of these and the POD HD300 appears in Control Panel as Line 6 Audio - MIDI devices.
Many thanks for your input
Currently Being ModeratedJan 9, 2012 2:53 PM (in response to dagsandford)Re: POD HD300 software/ hardware issues
theres others with the same situation - we are all using the newest software and experiencing the same problem - but apparently line 6 support are absent or on holiday cos there is no response at all from them - even to say they are looking into it . . my regards, steve
Currently Being ModeratedJan 12, 2012 12:36 AM (in response to dagsandford)Re: POD HD300 software/ hardware issues
Gone back to Line Monkey (v1.43) and the laptop is happy again......all good with that.
Like I say, I'm definitely sure it's the PC at fault and not the POD as the POD works on my laptop just fine now. Somewhere, something is stopping the POD interfacing with the PC correctly. I did find that in Device Manager - Universal Serial Bus Controllers - Intel 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - Advanced, it told me the POD was only using 1% of Bandwidth, whereas on the laptop, in the same location (but on a different chipset) the POD was using 50%. I suppose this is due to the POD not working on my PC but working on my laptop but I'm not sure.......not sure at all.
I've done so many searches and applied so many bits of advice; I can't really remember what I've done. I know I've uninstalled the USB controllers and let Windows find them again. I uninstalled all the hidden icons throughout Device Manager - View - Show Hidden Devices. Cleaned the registry. Updated all the drivers and the BIOS.
Could it be something to do with the sound and/or graphics card. The soundcard is Realtek and the graphics card is an Nvidia GT220. There are a few entries in Device Manager - Sound for Nvidia. The intel driver update utility that I ran to check my version told me the audio driver for the Intel desktop board was Nvidia HD Audio 18.104.22.168. Should this be a Realtek driver? I don't know. It's all a bit of a haze!!!!!!!!!!!!
Any advice would be greatfully received
Currently Being ModeratedJan 20, 2012 9:44 AM (in response to dagsandford)Re: POD HD300 software/ hardware issues
From the information we have gathered, this appears to be a bug in Monkey 1.50. We have already notified our software team of this issue and they are working towards a resolution in a future update of Monkey.
If you continue to use Monkey 1.50, when the update asks if you would like to save presets, select 'NO' and continue with the update. This should resolve the issue. The other option is you can download and use Monkey 1.43 and use it to update your Flash Memory:
Monkey 1.43 Windows:
Monkey 1.43 Mac:
If you choose to stay with Monkey 1.50 definitely back up your custom presets before updating your POD's firmware:
- Make sure you have a good USB cable in use
- Make sure you are connecting the POD directly to a USB 2.0 port on the computer - for desktop systems, you should find rear USB ports more reliable than front ports (these might use an internal generic hub)
- Do NOT use any kind of generic USB hub to connect your POD
- Make sure you have the latest drivers properly installed on your computer for your POD
- Disable or disconnect non essential USB devices
- Try temporarily disabling anti malware software
- Try updating your POD in TEST/SAFE mode (for the HD desktop/500/Pro hold down the Right button on the 4 way Nav Pad as you power up)
- Do not opt to keep your existing patches (you should already have these backed up on your computer anyway
Once the firmware has been successfully updated to v1.40, you will need to perform a Global Settings reset and a pedal calibration using the instructions at the link below:
Currently Being ModeratedFeb 2, 2012 10:53 PM (in response to brynertan)Re: POD HD300 software/ hardware issues
Thanks for your help brynertan
There's nothing wrong with the POD HD300 as it works fine on my laptop. There's an issue somewhere in my PC which is stopping it communicate properly with the POD. Cheers.
Currently Being ModeratedFeb 2, 2012 10:50 PM (in response to Line6david)Re: POD HD300 software/ hardware issues
Thanks for your response but as I said in my reply on the 12th January, I went back to v1.43 on the laptop and everything worked again.
The issue is, as I've explained at length above, with my PC. I'm unable to update the Flash Firmware in Line Monkey v1.43 and in POD HD EDIT "no Line 6 device connected" always shows up, even though the USB Firmware installs when the USB cable is plugged in.
There's something blocking / interfering with the communication betwwen my PC and the POD HD300 but goodness knows what!