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1033 Views 11 Replies Latest reply: Feb 2, 2012 10:53 PM by dagsandford RSS
dagsandford Just Startin'
dagsandford
6 posts since
Dec 31, 2011
Currently Being Moderated

Jan 9, 2012 2:42 AM

POD HD300 software/ hardware issues

Hi people. I have a problem with my PC (Dell Studio XPS i7 2.8Ghz, Realtek HD sound card, Creative HD webcam, Win 7 64 bit) and my POD HD300.  I installed the software as described. Line Monkey (v1.43) saw the POD HD300 connected through the USB cable. I ran and installed all of the updates apart from the Flash Firmware which had a question mark against it. When I ran POD HD EDIT, it flashed “No Line 6 Device connected”.  I ran Line Monkey again but that said that everything was up to date apart from the Flash Firmware which still had the question mark against it. I unplugged the USB cable, Line Monkey recognised that it had been unplugged and a question mark appeared against the USB Firmware . Plugged it back in and, sure enough, it appeared “connected” again in Line Monkey and the USB Firmware received a green tick by it.

I proceeded to go through the forums; search the internet and tried what I could; uninstalling / re-installing the software; disconnecting all other peripheral USB devices; installing a PCI USB card but nothing changed.

Then, after many hours and a saw head, I thought I would try it on my laptop, which runs Win 7 64 bit as well. Installed everything the same way and.........great! It all worked. Flash Firmware updated. Pod HD EDIT saw the device and I was able to upload tones through this on to the POD.

A few days later I tried the POD on my PC. I ran Line Monkey which informed me that an update to v1.5 was available. I installed this and ran the new version of Line Monkey. Now, when I plugged the POD in through the USB cable, it showed a yellow exclamation mark against the USB Firmware. I clicked on this, the “update selection” box became active and started to go through the process of installing the software update but it then stopped and I received the message “ Could not establish a connection to the POD HD300”. The USB Firmware did not install and was left with the same exclamation mark against the USB Firmware and question mark against the Flash Firmware.

OK. So, remember it all worked on my laptop? I ran Line Monkey again on this. I updated to v1.5 as instructed. Ran it. It said that the USB Firmware needed to update and.....low and behold, I get the same error message “Could not establish a connection to the POD HD300”. What the hell????!!!!!!!!!!!!!!!!

It must be something in my PC interfering with the POD in the first instance but I don’t know what’s going on now with the laptop. It seems like there’s quite a lot problems like these out there!

Anyone got any ideas? Shall I go back to Line Monkey v1.43 on my laptop? Or shall I give up? Please, please help!!! Cheers, Dag.

 

Attachments:
Tags: pod_hd_300
  • Rowbi Expert Line 6 User
    Rowbi
    7,745 posts since
    Nov 25, 2006
    Currently Being Moderated
    Jan 9, 2012 3:57 AM (in response to dagsandford)
    Re: POD HD300 software/ hardware issues

    some PCs these days have a lot of USB ports.  Some of these ports are via an internal USB hub.  If you look at your Doc1.pdf, you'll see your POD and a mass storage device (maybe a memory stick or HDD) are attached via a generic USB hub.  I have also found in the past that the only other thing that causes too many interrupts (except form hubs) are USB hard disks.

     

    Unforetunately because of the nature of how USB hubs work (they try to share 1 connection with multiple USB devices, by interrupting transfers to deal with the other devices) this can sometimes cause issues on some systems, when on other systems it's not a problem at all.

     

    you could try to see if Dell has any driver updates for your system.  look for systemboard, chipset or USB controller driver updates.  Also bios updates can sometimes help.

     

    Another thing to try is removing all other USB devices from your system (you can leave keybpard and mouse if they are USB) and trying each USB port in turn...  stay away from the front USB ports, they're almost always connected via a USB hub inside your PC.  This may mean you fine the couple of non hub connected ports on the back and they work with your POD fine.

    Laptops are sometimes worse, as they have limited space on the motherboard, so sometimes use 1 USB controller with a hub to create all the other ports, except 1.

     

    I ensure I never have those sort of USB ussyes on my studio PC, by having a seperate USB controller card (cost be around £5) but I do sometimes end up using the onboard USB on my system with Windows 7 Ultimate 64bit, and it woes work fine anyway. So it's more down to the hardware, and/or hardware drivers for your system, rather than the POD itself.

     

    let us know how you get on with the ideas I suggested

     

    Cheers

     

    Rowbi

    • dagsandford Just Startin'
      dagsandford
      6 posts since
      Dec 31, 2011
      Currently Being Moderated
      Jan 9, 2012 6:38 AM (in response to Rowbi)
      Re: POD HD300 software/ hardware issues

      Thanks for that Rowbi. I have updated the Intel chipset driver and the BIOS on my PC but it's still the same. Tried unplugging all the peripheral USB hardware as well but it's still no good. I have tried the USB cable in all the rear USB ports. I think these are the ones directly attached to the motherboard. The POD driver seems to install on all of these and the POD HD300 appears in Control Panel as Line 6 Audio - MIDI devices.

       

      Many thanks for your input

       

      Dag

  • stevecoombs Just Startin'
    stevecoombs
    28 posts since
    Dec 31, 2011
    Currently Being Moderated
    Jan 9, 2012 2:53 PM (in response to dagsandford)
    Re: POD HD300 software/ hardware issues

    theres others with the same situation - we are all using the newest software and experiencing the same problem - but apparently line 6 support are absent or on holiday cos there is no response at all from them - even to say they are looking into it . .  my regards, steve

  • dresiosue Just Startin'
    dresiosue
    18 posts since
    Dec 25, 2011
    Currently Being Moderated
    Jan 9, 2012 8:01 PM (in response to dagsandford)
    Re: POD HD300 software/ hardware issues

    It seems that users do not matter for line6. I have the same or worse problem with my brand new pod hd300.

  • dagsandford Just Startin'
    dagsandford
    6 posts since
    Dec 31, 2011
    Currently Being Moderated
    Jan 12, 2012 12:36 AM (in response to dagsandford)
    Re: POD HD300 software/ hardware issues

    Gone back to Line Monkey (v1.43) and the laptop is happy again......all good with that.

     

    Like I say, I'm definitely sure it's the PC at fault and not the POD as the POD works on my laptop just fine now. Somewhere, something is stopping the POD interfacing with the PC correctly. I did find that in Device Manager - Universal Serial Bus Controllers - Intel 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - Advanced, it told me the POD was only using 1% of Bandwidth, whereas on the laptop, in the same location (but on a different chipset) the POD was using 50%. I suppose this is due to the POD not working on my PC but working on my laptop but I'm not sure.......not sure at all.

     

    I've done so many searches and applied so many bits of advice; I can't really remember what I've done. I know I've uninstalled the USB controllers and let Windows find them again. I uninstalled all the hidden icons throughout Device Manager - View - Show Hidden Devices. Cleaned the registry. Updated all the drivers and the BIOS.

     

    Could it be something to do with the sound and/or graphics card. The soundcard is Realtek and the graphics card is an Nvidia GT220. There are a few entries in Device Manager - Sound for Nvidia. The intel driver update utility that I ran to check my version told me the audio driver for the Intel desktop board was Nvidia HD Audio 1.2.24.0. Should this be a Realtek driver? I don't know. It's all a bit of a haze!!!!!!!!!!!!

     

    Any advice would be greatfully received

    • Line6Don Line 6 Support
      Line6Don
      5,275 posts since
      Mar 14, 2011
      Currently Being Moderated
      Jan 20, 2012 9:44 AM (in response to dagsandford)
      Re: POD HD300 software/ hardware issues

      From the information we have gathered, this appears to be a bug in Monkey 1.50. We have already notified our software team of this issue and they are working towards a resolution in a future update of Monkey.

       

      If you continue to use Monkey 1.50, when the update asks if you would like to save presets, select 'NO' and continue with the update.  This should resolve the issue. The other option is you can download and use Monkey 1.43 and use it to update your Flash Memory:

       

      Monkey 1.43 Windows:

      http://line6.com/getrelease?rid=4223

       

      Monkey 1.43 Mac:

      http://line6.com/getrelease?rid=4222

       

      If you choose to stay with Monkey 1.50 definitely back up your custom presets before updating your POD's firmware:

       

      1. Make sure you have a good USB cable in use
      2. Make sure you are connecting the POD directly to a USB 2.0 port on the computer - for desktop systems, you should find rear USB ports more reliable than front ports (these might use an internal generic hub)
      3. Do NOT use any kind of generic USB hub to connect your POD
      4. Make sure you have the latest drivers properly installed on your computer for your POD
      5. Disable or disconnect non essential USB devices
      6. Try temporarily disabling anti malware software
      7. Try updating your POD in TEST/SAFE mode (for the HD desktop/500/Pro hold down the Right button on the 4 way Nav Pad as you power up)
      8. Do not opt to keep your existing patches (you should already have these backed up on your computer anyway

       

      Once the firmware has been successfully updated to v1.40, you will need to perform a Global Settings reset and a pedal calibration using the instructions at the link below:

       

      http://line6.com/support/docs/DOC-2222

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 30, 2012 4:39 PM (in response to dagsandford)
    Re: POD HD300 software/ hardware issues

    Hi,

     

    It's been a while since we heard from you. Did rolling back resolve the issue?

     

    Thanks,

    David

    Line 6 Customer Support

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