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271 Views 4 Replies Latest reply: Jan 10, 2012 7:36 PM by dresiosue RSS
zfowl Just Startin'
zfowl
2 posts since
Dec 1, 2010
Currently Being Moderated

Dec 29, 2011 1:56 PM

Pod HD500 not recognized by Monkey

I have a Pod HD500 that when connected to my Mac for updates is not recognized by Monkey. The usb connection at the Pod seem to be a little loose. I have tried a new usb cord to no avail. Any suggestions ??          Thanks Zfowl

  • JosephVincent Just Startin'
    JosephVincent
    5 posts since
    Apr 9, 2009
    Currently Being Moderated
    Dec 29, 2011 9:30 PM (in response to zfowl)
    Re: Pod HD500 not recognized by Monkey

    Expect a long wait. I'm having the SAME problem with my Pod HD400 and my thread has yet to be replied to after 24 hours. Rediculous but it's how it's going down currently.

  • Kneehow UberGuru
    Kneehow
    6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Jan 4, 2012 10:49 AM (in response to zfowl)
    Re: Pod HD500 not recognized by Monkey

    Are you running on Mac OSX 10.7.x (Lion) by any chance? Even if not, can you go to this location on your Mac's HD: [your user account name]/Library/Application Support/ and look for the Line 6 folder in there. If you do a "right-click" or "Control-click (single button Mac Mouse)" on the Line 6 Info and select "Get Info", expand the "Sharing & Permissions" at the bottom of the window. Are the persmissions set to "Read & Write" or "Read-Only"?

     

    If it's "Read-Only", change it to "Read & Write" please. Then re-launch Monkey. Does it "see" your HD500?

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Jan 10, 2012 5:32 PM (in response to zfowl)
    RE: Pod HD500 not recognized by Monkey

    It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

       

      In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

       

      http://line6.com/account/tickets/view/

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

  • dresiosue Just Startin'
    dresiosue
    18 posts since
    Dec 25, 2011
    Currently Being Moderated
    Jan 10, 2012 7:36 PM (in response to zfowl)
    Re: Pod HD500 not recognized by Monkey

    Please, how I can get a support ticket?

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