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218 Views 2 Replies Latest reply: Jan 20, 2012 3:21 PM by Line6david RSS
xutprof Just Startin'
xutprof
1 posts since
May 26, 2007
Currently Being Moderated

Jan 5, 2012 7:57 PM

lost downloaded user tones to POD X3 Live

Downloaded user tones to my pod x3 live about a year ago (feb 2011) and everything worked fine. Just updated usb driver and all software to the newest version on my mac OS 10.7. Now my pod x3 cannot remember any custom tones unless hooked up to GearBox. Restoring previously backed up Bundle also doesn't restore (although Line 6 Monkey reported "Bundle upload successful".  Something changes?

thanks,

Stuart.

Tags: gearbox, tone, pod_x3_live, x3_live
  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 12, 2012 11:26 AM (in response to xutprof)
    Re: lost downloaded user tones to POD X3 Live

    Hi,

     

    Do you have the latest version of Gearbox installed? Version 3.72 is avalible on our website:

     

    http://line6.com/software/

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 20, 2012 3:21 PM (in response to xutprof)
    Re: lost downloaded user tones to POD X3 Live

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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