Dec 16, 2011 8:42 PM
Missing Allen wrenches (keys) for JTV69
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I am missing the Allen wrenches or Allen keys for my JTV69. They are not in the gig bag and I did not find them in the box. How can I obtain these? Can you please send me a set?
Thanks,
Rich
Anybody?
It's the weekend. Line 6 won't see this until Monday ![]()
We've created a support ticket for you so we can resolve this issue offline. Please respond to the ticket. Thank you...
A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.
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http://line6.com/community/docs/DOC-1422
Since we’ll be working on this via the ticket, I’m marking the thread Assumed Answered.
Thank you for sending the wrenches (they arrived today) but I am still missing the allen wrench to adjust the tightness of the vibrato bar. Do you not carry a standard JTV '69 set that actually includes ALL of the wrenches? I only have 4 here ![]()
I went the to the hardware store to buy my own allen wrench but alas, the allen key used for the vibrato arm is some non-standard size and I cannot find its match. If you cannot manage to send me the matching allen key can you at least tell me the size so I can buy it myself? This is more hassle than I deserve from a $1400 guitar....sigh. The quality control there needs to be reviewed!
Rich
Sorry about that, I have updated the JTV FAQ to include this info:
http://line6.com/support/docs/DOC-2152
The vibrato arm uses a 0.050" hex wrench.
Regards,
Excellent, thank you!
<sigh> Yet ANOTHER set of wrenches has arrived and STILL you did not send the proper wrench to adjust the tremolo arm!
I think you've managed to send me every OTHER allen wrench you have by now. Do you think you can locate the RIGHT one and send me THAT one instead of sending me these misfit wrenches I don't need? Please fix this issue for me. We are going on 5 weeks now and I still don't have the tool I need to adjust this guitar. What will it take to get it? In case I didn't make myself clear, please take note:
I have a JTV69 and I need the wrench that adjusts the TREMOLO ARM on the bridge (please see photo for demonstration). I have attached a big picture for you so that it's more obvious what I am asking for. Please let me know if you understand correctly, ok?
Thank you!
Rich
Hi Rich,
My apologies for the inconvenience and the shipment of incorrect wrenches. I have personally looked into this and have located the correct wrench you are requesting. It will ship out tomorrow. Please let me know if you experience any further issues after receiving this wrench.
Thanks,
Line6McCool
I have the same problem with the JTV69 - I beleive I got a bag with about 4 or 5 Allen wrenches and none fit the tremolo arm allen screw - is there any possibility I could get this Allen wrench also?
Also, it looks like you already got in contact with our parts department for the replacement.
Regards,
Line6Hugo
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