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567 Views 6 Replies Latest reply: Feb 23, 2012 4:06 AM by JAY31 RSS
JAY31 Just Startin'
JAY31
3 posts since
Dec 22, 2011
Currently Being Moderated

Jan 21, 2012 5:19 AM

pod hd pro version 2.0 or higher?

pod hd pro edit wont run on my pc because it needs the hd pro version 2.0 or higher and line 6 monkey says the only update i need is flash memory and after ticking software agreement the installation of the update fails over and over again why would this happen?? anybody?

  • Nick_Mattocks Best of the Best
    Nick_Mattocks
    9,065 posts since
    Mar 26, 2007
    Currently Being Moderated
    Jan 21, 2012 6:40 AM (in response to JAY31)
    Re: pod hd pro version 2.0 or higher?

    Which version of POD HD Pro Edit are you using?  Version 1.06 should run using the currently available POD HD firmware version which is still at 1.40.  Version 2.00 firmware has been announced for release soon, but not actual date has been given.

     

    Nick

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 23, 2012 3:45 PM (in response to JAY31)
    Re: pod hd pro version 2.0 or higher?

    Hi,

     

    This is a strange issue... Can you post a picture of the error you are getting?

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 26, 2012 3:05 PM (in response to JAY31)
    Re: pod hd pro version 2.0 or higher?

    Hi,

     

    It's been a while since we heard from you. Are you still getting the error message?

     

    Thanks,

    David

    • JAY31 Just Startin'
      JAY31
      3 posts since
      Dec 22, 2011
      Currently Being Moderated
      Feb 23, 2012 4:06 AM (in response to Line6david)
      Re: pod hd pro version 2.0 or higher?

      No dave , it was a one off thing   never happened again  sorry for taking so long to get back here  Thanks for assisting me I do have an issue I really do need help and advice with but,  when I first got the unit I made the mistake of plugging in an old headphone adapter into the headphone socket and when I retreived it the tip separated from the adapter and  got stuck in the headphone socket, Just my luck to do this to my most prized possesion ive noticed the socket has a hexagon shape like it can be screwed out but Im not game enough to try,  is it safe to attempt to screw out this ?  if your not sure can I use the support ticket you gave me down below for that .

       

      Thankyou again for your help ,

         Jay

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 30, 2012 4:52 PM (in response to JAY31)
    Re: pod hd pro version 2.0 or higher?

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

  • JAY31 Just Startin'
    JAY31
    3 posts since
    Dec 22, 2011
    Currently Being Moderated
    Feb 23, 2012 3:46 AM (in response to JAY31)
    Re: pod hd pro version 2.0 or higher?

    hey guys I couldnt find a way to get back to this post that easy but I did solve the problem  after i posted that message, im not sure what caused it , I think a driver or something didnt load properly when I connected the unit to my pc but its never happened since I just turned the unit off switched my laptop off started it up again and it was fine only happened once never happened again thankyou for assisting me and sorry for taking so long to get back here

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