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375 Views 9 Replies Latest reply: Mar 22, 2013 1:30 AM by Londonbabe RSS
gypsygc Just Startin' 5 posts since
Jan 29, 2012
Currently Being Moderated

Jan 29, 2012 9:08 AM

Variax 500 jackplate assembly replacement ?

I'm based in the UK and am looking to replace the jackplate assembly for my left handed Variax 500 as it is cracked in a number of places where the screws hold it in (see photo) and I don't think it will last much longer.

I know there are companies in the USA that supply them (eg Full compass) but not do not ship to the UK.  My local guitar shop has contacted Line 6 in UK who say they don't have them.  Does anyone have any idea how I can get hold of one ?

 

CIMG1018.JPG

  • Mark_Redfern Just Startin' 49 posts since
    Feb 9, 2007
    Currently Being Moderated
    Jan 30, 2012 3:11 AM (in response to gypsygc)
    Re: Variax 500 jackplate assembly replacement ?

    Hi

     

    Things may have changed but a few years ago I got one direct from Line6 UK in Rugby.

     

    The latest number I have for them is 01327 302700

     

    Let us know if you get one as it will be handy to know

     

    Cheers

    Mark

    • Londonbabe Just Startin' 4 posts since
      Apr 6, 2008
      Currently Being Moderated
      Jan 24, 2013 12:47 AM (in response to gypsygc)
      Re: Variax 500 jackplate assembly replacement ?

      I had high hopes, but after claiming it was in stock, and keeping my money for two months Spectrum Audio have now refunded it and cancelled the order, saying they cannot get Line 6 parts any more.

      They have now removed them from their website.

      There is now, as far as I know, no possible way to get new jack plates unless you live in the US.

       

      I have two Variaxes which unless I can replace the jackplates, are basically firewood.

       

      If Line 6 cannot even keep and send spares for these - a part they know to be the main failure point of the product, why on earth would they expect anyone to fork out even more to buy a JTV?

      • Mark_Redfern Just Startin' 49 posts since
        Feb 9, 2007
        Currently Being Moderated
        Jan 27, 2013 1:15 PM (in response to Londonbabe)
        Re: Variax 500 jackplate assembly replacement ?

        Hi Londonbabe

         

        I recently got a jack plate.

         

        Maybe you can be lucky too .... Ring Line 6 Customer Service and speak to Chris ...

         

        He got me one out of a Variax that never made it to sale because of some flaws (I think in its paintwork) so there may be more to be had, its worth a try

         

        Cost me £26

         

        Cheers, Mark

      • eenymason Just Startin' 41 posts since
        Mar 5, 2009
        Currently Being Moderated
        Feb 22, 2013 5:15 PM (in response to Londonbabe)
        Re: Variax 500 jackplate assembly replacement ?

        spectrum audio still have the item up on their site for sale: see - http://www.spectrumaudio.com/line-6-50-04-0181-4.html but I can't accept the $45 odd they want to charge for shipment to Australia. Awaiting email response from (newly appointed) Line 6 service agent in Sydney to verify they can supply said unit. I have been quoted around $28AUD for the jack plate, but 6-8 weeks wait.......

        AAAARGH!

        • Londonbabe Just Startin' 4 posts since
          Apr 6, 2008
          Currently Being Moderated
          Mar 22, 2013 1:30 AM (in response to eenymason)
          Re: Variax 500 jackplate assembly replacement ?

          That Spectrum Audio page has "Discontinued" on it.

           

          An update:

           

          I called Line6 support and was asked to email them a completed form specifying what I wanted to buy.

          (Note, Line6: If all your operatives do on the phone is tell me to email them, would it not have been simpler for everyone just to put the email address and the form on your website?)

           

          A month passed with no word from line 6, so I sent a reminder.

          Within two days I got a reply, and two brand new 50-04-180 jack plate assemblies were on their way to me, at a mere £16.56 each.

           

          These are an improved part with the spring-loaded cover over the digital jack, no doubt because like me everybody wrecked them poking analogue plugs in there.

           

          It went straight in the Variax 700 - didn't need the blue wiring harness, and I re-used the green earth harness from the guitar - and it all worked perfectly.

           

          However, it didn't work in my original Variax (and early one before they renamed it the 500). - first of all the analogue jack is soldered in a couple of places, rather than using little plugs, so I had to do a bit of mixing and matching.

          However, it looks like I'm going to have to bust the soldering kit out anyway, because when I plug it in via the digital cable I only get the signal in a square-wave-type on-off-on-off pattern. The new digital jack has a bank of surface-mount capacitors on it (as did the old one in the 700) whereas the original jack does not have these. I guess I'm therefore going to have to swap the small boards over on the digital jacks...

           

          Oh well, at least I now have one working Variax, which I am delighted about. I will report progress with the other.

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