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Up to Discussions in DT50/DT25
214 Views 4 Replies Latest reply: Feb 21, 2012 7:38 PM by geazer RSS
geazer Just Startin'
geazer
8 posts since
Jan 10, 2007
Currently Being Moderated

Jan 30, 2012 7:41 PM

DT50 Quit Working

Does anyone have any insight on this? I was just jamming away and the DT50 just flat out quit, died, no lights, no power, nothing. I felt around the back, no hot spots just normal a little warm. I pulled the fuse on the side next to the power inlet, it was fine.  I jumped on the forum to see if I could find anything on this issue and found one thread, someone said something about a fuse under the power plug itself, pulled it out, blown. Got some fuses today put it in, blows immediately. Im taking it to the local repair center tomorrow but im very disappointed as I bought it 1/12/11 and its barely out of warranty. The other thread talks about the power supply being bad and they have been waiting about a month to complete the repair. Ive been gigging with it about twice a month for the last 3 months and waiting to get this fixed is going to kill me. I love the tone but man I dont want to be worrying about reliability of this either. Anyway, anyone have simular issues?

  • Rowbi Expert Line 6 User
    Rowbi
    7,745 posts since
    Nov 25, 2006
    Currently Being Moderated
    Jan 31, 2012 12:20 AM (in response to geazer)
    Re: DT50 Quit Working

    as long as you replaced the mains fuse with an identical replacement, the usual thing to cause that is that you've had a power tube fail.

     

    think about it another way... if the fuse didn't blow you could have smoked your whole amp.  the fuse going is a good thing as it likely saved your amp from more damage.

     

    Also it's just sometimes what happens with tube amps which is why most tube amp manufacturers offer a year or more warranty on the amp, but only 90 days warranty on tubes.  If you've had the amp a year, it's time to get it serviced anyway (tube amps should be serviced regularly to check the bias, and based on how much you use it the tubes replaced every couple of years or more under heavy use).... For these reasons, gigging with a tube amp means you should really always take a backup with you in case a tube goes on you at the start of the gig... even if your backup is just an iphone based amp simulator that you can plug into the PA.... it's still a backup that would get you out of a fix!

     

    looking around a support forum will always turn up various issues with similar products, it's the nature of a support forum that many of the posts will be about issues, and not reflective of the many people who have no issues at all.

    So my advice is to wait and see what your amp tech says, as it could just need a new set of tubes, and could be fixed in a day...

     

    Let us know how your amp turns out.

     

    Regards

     

    Rowbi

    • geazer Just Startin'
      geazer
      8 posts since
      Jan 10, 2007
      Currently Being Moderated
      Feb 2, 2012 3:32 PM (in response to Rowbi)
      Re: DT50 Quit Working

      Thanks for the response Rowbi. I had the amp checked out, its looking like the power transformer is bad or possibly the rectifier. The tubes are ok, I will have them changed but they are not causing the problem.

      • geazer Just Startin'
        geazer
        8 posts since
        Jan 10, 2007
        Currently Being Moderated
        Feb 21, 2012 7:38 PM (in response to geazer)
        Re: DT50 Quit Working

        I just picked up the amp yesterday from the service center, they swapped out the power transformer now it works fine, no more blown fuses. I got to give Line6 props for extending the warranty and taking care of the repair at no cost to me even though it was out of warranty. As a long time Line6 customer/user, this is the first time ive ever had an issue with any of their gear (POD 2.0, TonePort GT, XDS Plus, Spider Valve, Bogner Alchemist, HD500, DT50) Im very grateful that they stand behind it!!

  • Line6Don Line 6 Support
    Line6Don
    5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Feb 13, 2012 10:37 AM (in response to geazer)
    RE: DT50 Quit Working

    We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

       

      In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

       

       http://line6.com/account/tickets/view/.

       

      Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

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