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88 Views 7 Replies Latest reply: May 10, 2012 8:56 PM by tadium54 RSS
tibbar49 Just Startin' 8 posts since
Nov 3, 2007
Currently Being Moderated

Feb 4, 2012 6:05 PM

Relay 30 digital wireless

used my relay g30 wireless last nite and I constantly kept getting 1-second drop-outs all nite long. I tried changing to  different channels, but the same thing happened. tried putting fresh batteries in, nothing worked. my receiver is located in he back of my tube combo amp, would that have anything to do with the drop-outs?

  • dboomer Line 6 Support 1,680 posts since
    Oct 13, 2008
    Currently Being Moderated
    Feb 5, 2012 8:28 AM (in response to tibbar49)
    Re: Relay 30 digital wireless

    It definitely makes things more difficult than with direct line of sight.  Easy to move it and try it out.

     

    Have you worked through the troubleshooting tips in the documents section?

    • zebraprs Just Startin' 1 posts since
      May 7, 2012
      Currently Being Moderated
      May 7, 2012 3:22 PM (in response to dboomer)
      Re: Relay 30 digital wireless

      I just bought one and the same thing happened to me..  I set it up on top of my amp and it would drop out for about 1 second at a time.. I tried all the channels with the same result.  Will upgrading to the G50 solve this issue?

  • ricotm Just Startin' 3 posts since
    Jan 9, 2012
    Currently Being Moderated
    Feb 6, 2012 8:35 AM (in response to tibbar49)
    Re: Relay 30 digital wireless

    I gave mine back, did not work in a professional setting, to bad, great idea and sounds good.

  • ricotm Just Startin' 3 posts since
    Jan 9, 2012
    Currently Being Moderated
    Feb 6, 2012 8:40 AM (in response to tibbar49)
    Re: Relay 30 digital wireless

    It does not work, i try'd it in many arenas and dropped out everywhere. Wish they would take them off the shelf and fix the problems and stop selling a product that is useless in the real world. I would buy another one if they resolved the problems but it wasted a lot of my time and frustration while trying to do my job.

    • sdevino Product Dev 46 posts since
      Jul 10, 43306
      Currently Being Moderated
      May 7, 2012 3:54 PM (in response to ricotm)
      Re: Relay 30 digital wireless

      ricotm, I am truly sorry you did not have a good experience. I am curious, whether or not you tried contacting customer support?  You may have just had a bad unit or we may have been able to suggest something that would have made it work for you. 

       

      We have literally 10's of thousands of these out there doing work on professional and amateur stages alike. Most people who have dropouts can take some very basic steps and cure the problem (unless you happen to have a bad unit).

       

      1. Make sure there is no other transmitting device (in ears, other wireless transmitters or laptops) within a couple of feet of the receiver.

      2. Be sure to use a channel that is not on the same frequency as the WiFi hotspots in the same room or very close by.

      3. Don't cover your antennas with anything metalic (including costume pieces).

      4. If you are using several witreless transmitters in one spot (i.e. in a pit or choir loft) and other transmitters further away such as church nave or on stage, try to place the antenna for the remote trasnsmitter closer to it, or between the choir loft and stage.

       

      That should pretty much cover it. Again it is always possible you have a deective unit and we could have worked with you to get you up and running.

       

      Thanks for speaking up though.

       

      Steve Devino

  • sdevino Product Dev 46 posts since
    Jul 10, 43306
    Currently Being Moderated
    May 8, 2012 8:51 AM (in response to tibbar49)
    Re: Relay 30 digital wireless

    I would try putting it either on top or on the floor in front of the amp. Having a receiver in the midst of any really high energy electromagnetic field is not a great starting point.

     

    Direct line of site over short distances such as less than 50 feet should not be required. But avoiding strong inteference is a good idea.

     

    Steve

  • tadium54 Just Startin' 17 posts since
    Aug 28, 2006
    Currently Being Moderated
    May 10, 2012 8:56 PM (in response to tibbar49)
    Re: Relay 30 digital wireless

    I have my reciever mounted on top of my Ax2 and haven't had an issue. Try velcroing it in place so it doesn't move too much.

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