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131 Views 2 Replies Latest reply: Feb 13, 2012 5:07 AM by laplayantonio RSS
Stratolefty Just Startin'
Stratolefty
1 posts since
Oct 31, 2010
Currently Being Moderated

Feb 11, 2012 9:52 AM

HD500 screeching

I understand that this issue is being worked on and seem to remember an email being sent to me.

Just thought that I would pass on this info,

I've just had the same problem whilst engaging the tuner.

 

Has this been fixed yet ?

 

Paul Gower

  • jimsreynolds Power User
    jimsreynolds
    2,227 posts since
    Jun 27, 43450
    Currently Being Moderated
    Feb 11, 2012 12:25 PM (in response to Stratolefty)
    Re: HD500 screeching

    No, the problem has not yet been fixed.  The thread to watch is this monster here, where most of the discussion is going on --> http://line6.com/support/message/354864

     

    Today there is post from a JCJCJC - Director of Customer Service, Support and Field Quality, Line 6 - would suggest that (fates willing) a patch should be out next week. --> http://line6.com/support/message/354864#354864

  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Feb 13, 2012 5:07 AM (in response to Stratolefty)
    RE: HD500 screeching

    Hi. We created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

       

      Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

       

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