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226 Views 5 Replies Latest reply: Feb 13, 2012 8:08 PM by guitar_freak89 RSS
guitar_freak89 Just Startin' 4 posts since
Feb 10, 2010
Currently Being Moderated

Feb 13, 2012 1:24 PM

Please help... Just bought Podhd500

I've downloaded everything I'm supposed to download as far as I know, but when I plug in my pod usb to the computer, it doesn't recognize it I guess. I open Podhd 500 edit, and it says "device could not be found, going on offline mode" or something of that nature... I just bought it yesterday, I'm terrible with computers and have no idea what the problem could be, please help!

    • BigChas52 Expert Line 6 User 2,315 posts since
      Mar 12, 2007
      Currently Being Moderated
      Feb 13, 2012 1:42 PM (in response to guitar_freak89)
      Re: Please help... Just bought Podhd500

      Have you installed Line 6 Monkey and made sure that the HD500 drivers are installed and the firmware is at the latest rev?

    • birro Iknowathingortwo 172 posts since
      Jun 27, 2007
      Currently Being Moderated
      Feb 13, 2012 1:58 PM (in response to guitar_freak89)
      Re: Please help... Just bought Podhd500

      Hi there,

      Don't worry about "beying terrible with computers". You haven't told us which OS (operational system) you're using. Windows 7?

      Well... I've written a post with a procedure for another user with a problem like yours. It's normal to install things without reading just clicking "next", "next"... probably that happened to you. Don't worry.

       

      Here is it addapted for you:

      1) Uninstall Line6 Drivers -> Windows Menu, Control Panel, Uninstall a Software

      2) Turn off your computer (to clean up RAM memory, very important on Windows), then turn it on again

      3) Download the Drivers:http://line6.com/software/ . Please choose according your OS, if you have Windows 7 that should be: http://line6.com/software/readeula.html?rid=4399

      4) Install the drivers (please, keep the USB unplugged!!! Don't plug it!)

      5) Almost at the end of the installation, the software will ask you to plug it. IMPORTANT: at the END of the installation

      6) Read carefully: Turn OFF (power off) your POD. Plug the cable on a different USB port on your computer (don't use the USB you tried before. Use another one for Microsoft Windows litterally install a new driver). Plug the POD to it with the POD Turned Off.

      Note: It seems stupid but a usb driver installed for a USB port #1, won't work on USB #2 for example. So if you have removed the USB drivers, even if Windows hasn't deleted the driver for any reason, using a different USB port may help you.

      7) Check: Computer USB plugged? POD USB plugged? Turn the POD On

      8) Wait to check if the unit will be recognized by your computer (Windows 7 will let you know in about 10-30 seconds with a message nearby your clock)

       

       

      The procedure I've written on the discussion: http://line6.com/support/message/346288#346288

      What I've written above is just addapted to your needs

      Good luck and post your results

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