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199 Views 5 Replies Latest reply: Feb 21, 2012 4:51 PM by Line6david RSS
jamaddiss Just Startin'
jamaddiss
4 posts since
Feb 14, 2009
Currently Being Moderated

Jan 24, 2012 6:22 PM

Gearbox start up noise

When I start my Gearbox software, it is making a lot of noise, louder than the guitar signal. If I close out the software, unplug the usb cable for a minute and start it up again, that will usually stop the problem, although I may have to restart it a few times. Any ideas what might be causing this?

Tags: gearbox
  • Line6Tony Line 6 Support
    Line6Tony
    1,917 posts since
    Jan 16, 2007
    Currently Being Moderated
    Jan 26, 2012 1:49 PM (in response to jamaddiss)
    Re: Gearbox start up noise

    Let's try to narrow down where the problem is.

     

    1. Is this happening on multiple computers? If not, the original computer may have a configuration issue. Please see our USB Audio troubleshooting FAQ: http://line6.com/support/docs/DOC-4282. If it is happening on multiple computers, then you'd have to look at your Line 6 hardware as the problem.

     

    2. Does your Line 6 device have any problem with any other software such as a media player or audio from the internet? You may want to uninstall then reinstall the latest drivers for it, as well as Gearbox either way.

     

    3. Make sure to connect to all USB ports (no hubs) on the computer and remove all non-essential USB devices during testing.

     

    4. Make sure to remove other audio interface drivers during testing.

    • jamaddiss Just Startin'
      jamaddiss
      4 posts since
      Feb 14, 2009
      Currently Being Moderated
      Feb 1, 2012 6:49 PM (in response to Line6Tony)
      Re: Gearbox start up noise

      1. I only have Gearbox installed on one computer, so unfortunately I can't be sure if it is the device or not.

      2. I don't know how to use the UX2 with other software like a media player or audio from internet. The only software I use it with is the Ableton Live 8 recording software that came with the UX2, and it does work fine with that (once I get the device to stop making the noise that I am asking about).

      3. No hubs or other USB devices are connected.

      4. I do have an M-Audio pci interface card installed in the comuter. Could drivers for that cause problems with the UX2?

      The problem is always fixed by reinstalling the drivers for the UX2, which I also read in another person's post for this same basic problem. However at this point I have to reinstall the drivers every time I use the UX2; that has not always been the case, and is starting to get quite annoying. I will try uninstalling the drivers for the M-Audio card and see if that makes a difference.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 21, 2012 4:51 PM (in response to jamaddiss)
    Re: Gearbox start up noise

    Hi,

     

    Gearbox will work on any computer that you have you UX2 plugged into as long as the drivers are installed and up to date. It is Windows 7 Compatible.

     

    Thanks,

    David

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