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421 Views 9 Replies Latest reply: Mar 24, 2012 10:14 PM by indigobjn RSS
indigobjn Just Startin'
indigobjn
98 posts since
Sep 19, 2011
Currently Being Moderated

Jan 11, 2012 7:06 PM

Problem with POD HD400 Edit

Hi everyone,

 

The problem is when I open my POD hd edit with my HD400 connected via USB, the settings for most of the presets gets altered such as Delay time, mix, etc. Help me out.

 

bjn

Tags: pod, usb, bug, tones, patch, line, problem, hd, 400, line_6, hd400, pod_hd, pod_hd_400
  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 19, 2012 5:27 PM (in response to indigobjn)
    Re: Problem with POD HD400 Edit

    Hi,

     

    I need more details to properly understand the problem. Can you post pictures of the settings on the device vs the settings in the software? This is an issue i have not seen before.

     

    Thanks,

    David

    Line 6 Customer Support

    • indigobjn Just Startin'
      indigobjn
      98 posts since
      Sep 19, 2011
      Currently Being Moderated
      Jan 27, 2012 12:34 AM (in response to Line6david)
      Re: Problem with POD HD400 Edit

      Hi,

       

      Sorry for the delay. Here's what happens.

       

      Whether I save a new preset using HD edit or HD 400 itself and close the edit and reopen it, all the setting I had saved with that particular preset will have all the knobs and settings all over the place and asrerick symbol (*) appears with that preset name meaning its setting have been changed and shown unsaved. For example, I created a preset with Digital Delay on FX3 using HD edit, saved it, reopened HD edit with that preset ON the HD 400. Then the delay time, mix, etc values are all over the place with preset shown unsaved. With this if I double-click other presets that i've saved earlier on HD edit, it seems fine and has the same original settings I had set.

       

      Let me sum up the problem. The problem is when we open the HD edit, only the preset currently playing on HD edit faces this problem. But other presets are not affected.

       

      Bijen

      • Line6Hugo Line 6
        Line6Hugo
        6,580 posts since
        Apr 8, 2007
        Currently Being Moderated
        Feb 2, 2012 1:20 PM (in response to indigobjn)
        Re: Problem with POD HD400 Edit

        indigobjn,

         

        Have you made sure to try completley uninstalling all software including the programs and drivers from the computer while troubleshooting this problem?  Also, please post screen shots of the problem as David requested to help us understand the problem.

         

        Do you have any other USB devices connecerted to the computer?  Please remove all other USB devices (except for a mouse and keyboard on a desktop computer) while troubleshooting this problem.  Completely remove ANY USB hubs, even if not in use, and test the hardware on all of your computer's USB ports, preferably the back ports on a desktop system.

         

        Regards,

         

        Line6Hugo

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 6, 2012 3:51 PM (in response to indigobjn)
    Re: Problem with POD HD400 Edit

    Hi,

     

    If you switch to another preset and then switch back does the patch return to normal?

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 7, 2012 4:25 PM (in response to indigobjn)
    Re: Problem with POD HD400 Edit

    Hello,

     

    It has been at least 72 hours since we've heard from you. since there was no closure to your issue, we’ll open a ticket for you to post to if you have trouble down the line.

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

     

     

    http://line6.com/account/tickets/view/

     

     

    Line 6 Support

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