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179 Views 2 Replies Latest reply: Feb 21, 2012 5:10 PM by Line6david RSS
beckrj Just Startin'
beckrj
1 posts since
Jan 4, 2007
Currently Being Moderated

Jan 27, 2012 4:33 PM

can't install POD X3 driver on Mac Lion 10.7.2

I am having a nightmare of a time trying to install the latest mac driver for my pod x3. Linemonkey can connect to the pod x3 (barely it seems) but each time I go through the installion of driver process and then restart linemonkey nothing has changed. Linemonkey is also showing 'unknown' for the USB firmware and flash memory updates.

 

I have tried different USB ports. I'm on a macbook pro running 10.7.2. I've tried deleting and reinstalling Linemonkey and Gearbox and everything else.

 

I have deleted all Line6 components I could find and then tried to install the driver but Linemonkey never shows that I have installed the driver.....even though the installation process is always 'successful'

 

Please help! The pod x3 is a useless brick without being able to connect to my laptop and gearbox etc/

 

thanks.

Attachments:
Tags: x3, problem, drivers
  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 17, 2012 4:25 PM (in response to beckrj)
    Re: can't install POD X3 driver on Mac Lion 10.7.2

    Hi,

     

    From the picture, it looks as if you either have the POD disconnected or the drivers are uninstalled. Try downloading and installing the drivers from the Line 6 website:

     

    http://line6.com/software/

     

    Have you tried connecting to different USB Ports?

     

    Are you using a USB hub?

     

    Then try the optimizations in our USB Troubleshooting Guide:

     

    http://line6.com/community/docs/DOC-4282

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 21, 2012 5:10 PM (in response to beckrj)
    Re: can't install POD X3 driver on Mac Lion 10.7.2

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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