Currently Being ModeratedFeb 22, 2012 11:12 AM (in response to juriscon)Re: $20 "Document Processing" Fee for Warranty Repairs???????
Hello, and sorry to see your transmitter malfunction. As service centers are free-standing businesses, we cannot control their decisions to levy surcharges on customers. This case makes the second service center we know of that does this. What we’ve done is add a note to their listings on our website warning customers of this fee.
At this point, you have the option of sending the unit here or working with a different service center. If you want to send it here, please call our Service Department at 818-575-3600, options 3-3-2.
Currently Being ModeratedFeb 22, 2012 1:38 PM (in response to Line6Tony)Re: $20 "Document Processing" Fee for Warranty Repairs???????
Unfortunately, Line Sixers,
In travelling the world, I've found that the USA is far from being alone in having merchants who devise bogus reasons for initial "documentation/quote/service/handling/fondling/getting out of bed" fees.
Some that I've challenged have tried to justify them as a sort of "triage" for determining whether the client is "serious" in pursuing the repair, so more likely to return and pay the final costs incurred.
In response, I've invariably demonstrated my "seriousness" by finding an alternative repair facility.
If you don't trust me, why would I trust you with my treasured gear ?