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200 Views 4 Replies Latest reply: Mar 2, 2012 4:19 PM by rickwarne RSS
picazzo5150 Just Startin'
picazzo5150
2 posts since
Mar 9, 2008
Currently Being Moderated

Feb 22, 2012 7:53 AM

Spider Jam volume issue

I have a Spider Jam that I've owned since 2010. It never leaves the house and is well taken are of. Lately when I use it, and this will happen randomly, the volume will start to swell. It will go to an extremely low volume and then after 3 mintues it will return to the set volume. Adjusting the volume pots does not make an difference. It's frustrating because this amp was never abused and always kept stored in my house. I bought it from Guitar Center and I'm thinking about trading it in now because I can't deal with it anymore. I can understand this happening with a tube amp but this is all solid state electronics.

  • rickwarne Just Startin'
    rickwarne
    3 posts since
    Jun 21, 2008
    Currently Being Moderated
    Feb 22, 2012 6:20 PM (in response to picazzo5150)
    Re: Spider Jam volume issue

    I've had a similiar problem. But instead of my volume swelling, it cuts out all the time.   I will then switch to a new guitar setting, it sounds good for a few minutes and then it cuts out again.  I bought  my amp new, have always taken good care of  it and just spent $200 at an 'authorized repair center' to 'fix' the problem but it still does the same thing. Very frustrating. I'm not very happy with the amp right now.

    • Kneehow UberGuru
      Kneehow
      6,750 posts since
      Dec 26, 2007
      Currently Being Moderated
      Mar 2, 2012 12:05 PM (in response to rickwarne)
      Re: Spider Jam volume issue

      Hi Rick... apologies to you for your situation. You mentioned getting this amp serviced at an ASC. Which one did you bring it to? What work did they do on it? Did you just get your amplifer back from them (within the past 90 days) and discover that the issue persists?

       

      ASC's, like any repair shop should provide at least a 90 Day work warranty period. It sounds like your amp needs a "recheck".

      • rickwarne Just Startin'
        rickwarne
        3 posts since
        Jun 21, 2008
        Currently Being Moderated
        Mar 2, 2012 4:19 PM (in response to Kneehow)
        Re: Spider Jam volume issue

        Hi,

        Thank you for the reply.

        I took my amp to ADK HIFi. They kept the amp for a month, charged me $200 and did not solve the problem. They said I must need a new mainboard which would be quite an expense. After just paying them $200, I could not justify buying a new mainboard, which would be quite expensive.

        I contacted LIne 6 with my dilemma and you recommended a fresh install of the 2.09 Firmware. I did that and the problem was seemingly solved but after a short period of time the same problem with the volume cutting out resurfaced.

        Some questions for you at this point. Would you spend more money to fix this amp at this point? The amp cost $450 new and I've already put $200 into it. It seems hard to justify putting more money into this amp. Also, I've tried the 2.09 Firmware update again but it did not seem to help.

        Any suggestions or am I just out of luck? I must be honest and say I am not happy with the performance of this amp. When it was working properly, I just loved it. It has been well taken care of and not used very much. So I am surprised and disappointed to be having this kind of problem.   Thanks for your help.

  • Kneehow UberGuru
    Kneehow
    6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Mar 2, 2012 12:03 PM (in response to picazzo5150)
    Re: Spider Jam volume issue

    First off, sorry to hear about your frustrations/problem. In your particular scenario, the first thing I'd recommend trying is a fresh install of the Spider Jam 2.09 Firmware. This is the operating system software of the amp that governs all sound and routine functions of your unit.

     

    Instructions on how to do this: http://line6.com/support/docs/DOC-4778

     

    If a fresh reinstallation of the firmware doesn't correct the issue, your amp most likely needs a new mainboard. This would turn into a Service Center repair scenario: http://line6.com/service_centers/

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