I just bought a JTV-59 2 days ago.  I had it shipped to Guitar Center and took it home in the box.  When I plugged it in and tried it out at home, some of the alternate tunings weren't set right.  Most notably for me the open D tuning was definatly NOT open D.  It seems that the 3rd and 6th string were WAY off and it was unplayable.  I think that DADGAD was off too.  I read through the directions and did a factory reset. This fixed the problem and everything was good.  I played for a while and then turned the guitar off and returned a few hours later to find the tunings all out again like when I first got it.  Again I re-read the directions and did the factory reset which fixed it.  When I turned it off and left it again for a while. same thing.  The tunings were horribly off.  After having the Axe for two days it seems that when I only leave the guitar off briefly, the settings stay but when I leave it for a while, they go out and need a reset.

When I demo-ed the Variax at the store I played both the JTV-69 and the JTV-59.  The 69 worked great but I remember that when I played the 59 several of the tunings were out the same way as my model.  I had assumed that someone else who had demoed the guitar had tried to do some custom tunings and had messed up the presets but now I think that there may be some kind of issue wtth the JTV-59 (or at least a batch of them).

The other thing that was strange is when I looked at the guitar, one of the screws from one of the back panels was missing.  I am wondering if my guitar was a refurb rather than a new one and that it was returned previously to the factory, reset and then sold again.

Please advise what I should do.  The guitar plays fine and sounds great after it is reset but I don't think I should have to do that every time I pick it up to play.

Thanks.