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289 Views 21 Replies Latest reply: Mar 3, 2012 9:24 AM by tg0030 RSS
tg0030 Just Startin'
tg0030
12 posts since
Jul 11, 2006
Currently Being Moderated

Feb 23, 2012 2:33 PM

Transferring Model Packs To A New Device

My old PodXt broke, so I replaced with a second hand one. I want to transfer the model packs to the replacement device. I followed the instructions, I have installed Monkey, run License Manager, and I have authorized the new device. However after that it has not given me the option to transfer or install on the device. I have turned on/off, what else can I do? I'm using Mac, as I did before with no problems. Help please. Tony.

  • tg0030 Just Startin'
    tg0030
    12 posts since
    Jul 11, 2006
    Currently Being Moderated
    Feb 23, 2012 2:55 PM (in response to tg0030)
    Re: Transferring Model Packs To A New Device

    I wasn't clear above. After I authorize teh device, it DOES then state aginst a big yellow exclamation mark "disabled add-ons need to be installed to your device. Click the install button to install these new add ons."

     

    I then press install, it states programming hardware, takes a minute, I then, as aksed, disconnect and reconnect my device. The model packs appear in the license manager, but nothing has actually transferred to the pod, although I think the License manager thinks it has. Should I be doing anything else?

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Feb 27, 2012 11:06 AM (in response to tg0030)
    Re: Transferring Model Packs To A New Device

    You could try to reflash in safe mode.

     

    Scroll to the bottom of this doc:

    http://line6.com/support/docs/DOC-3827

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Feb 27, 2012 11:09 AM (in response to tg0030)
    Re: Transferring Model Packs To A New Device

    To Mr_Arkadin;s point, it may be your flash is 1.x, which does not have USB functionality.

    But if Monkey is seeing your xt, tha tis likely not the case.

    In the same doc there are instructions on how to find out what flash version you have without connecting to a PC

  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Feb 29, 2012 4:30 AM (in response to tg0030)
    Re: Transferring Model Packs To A New Device

    hello tg

     

    I have cleared the authorisation cue of your old XT now, you may try again

     

    line6antonio

    • tg0030 Just Startin'
      tg0030
      12 posts since
      Jul 11, 2006
      Currently Being Moderated
      Feb 29, 2012 5:42 AM (in response to laplayantonio)
      Re: Transferring Model Packs To A New Device

      Thanks for your suggestions, I do appreciate it.

       

      Triryche - I looked through the documents, and I scrolled through to see what version of Flash I have, right to the end as it says, but it does not have any Flash reference. I have also started in safe mode, but then what should I do? I tried scrolling, but in safe mode, appears I can't do anything at all. I still have the grey question mark in Line 6 Monkey against Flash: Drivers, USB Firmware, Line 6 Mokey, Line 6 License Manager are all the latest version. I ahve nothing else installed if that helps.

       

      Line6antonio - I have been to License Manager, and tried to transfer the model packs again as I interpreted your comment that it should now be possible, but I still have the same problem detailed above.

       

      Any ideas what I do next?

  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Feb 29, 2012 5:58 AM (in response to tg0030)
    Re: Transferring Model Packs To A New Device

    everything looks OK in your account now

     

    what makes you think your 3 Packs are not active?

     

    please upload screenshots if needed

     

     

    line6antonio

  • seanparrish Just Startin'
    seanparrish
    2 posts since
    Sep 4, 2011
    Currently Being Moderated
    Feb 29, 2012 2:56 PM (in response to tg0030)
    Re: Transferring Model Packs To A New Device

    I am having this same problem. I bought a Pod xt off of ebay because my brother also owns a pod with the metal pack and the distortion sounds great. I have my device authorized but the metal shop pack is not appearing on my podxt.

  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Mar 1, 2012 1:22 AM (in response to tg0030)
    Re: Transferring Model Packs To A New Device

    hello

     

    there is no 'transfer' or 'install' to be done: you're already done with the authorising

     

    are the Models not present in your XT?

    • tg0030 Just Startin'
      tg0030
      12 posts since
      Jul 11, 2006
      Currently Being Moderated
      Mar 1, 2012 11:58 AM (in response to laplayantonio)
      Re: Transferring Model Packs To A New Device

      Hi line6antonio. No, the model packs are not present on my XT despite them appearing in License Manager as authorised..

       

      After I authorized the model packs to the new device in my line 6 account, there was the option to install to the new device. I pressed install in Line 6 License Manager, it said programming hardware which takes a few minutes, then said disconnect and reconnect, which I did. License manager thinks that is it has completed, but nothing has changed on the XT. I have deauthorized the XT and re-authorised it a few times just to check and pressed install again, but no progress.

       

      Do you think that is because I do not have Flash Memory on the XT as described above? I have tried to follow the instructions on how to install flash, and asked a couple of questions on that above as well after the advice that hasn't allowed me to make progress in solving this hugely frustrating issue. Do I need Flash memory at all?

       

      All advice welcome.

  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Mar 2, 2012 3:22 AM (in response to tg0030)
    Re: Transferring Model Packs To A New Device

    can you please upload a screenshot of Monkey showing the 'Updates' tab and License Manager showing the XT?

     

    thank you

  • Mr_Arkadin Expert Line 6 User
    Mr_Arkadin
    2,379 posts since
    Jan 25, 2007
    Currently Being Moderated
    Mar 2, 2012 2:03 PM (in response to tg0030)
    Re: Transferring Model Packs To A New Device

    Odd, you have an ESN which suggests the Pod is being seen by Monkey, but the "-" by the flash memory suggests that Monkey is not seeing the Pod.

     

    Did you try reflashing in 'safe mode' as Triryche siggested?

     

    Specifically:

     

    "Q: How do I reflash in "safe mode"?

    A: Safe mode can be used when a unit cannot be reflashed using the normal reflash procedure.  Hold the first black soft key from the left (under the LCD readout) while powering the PODxt to start your unit in safe mode."

     

    Also, you must have some sort of flash memory version. Did you try this:

     

    "Please hit the TUNER button and scroll using the SELECT knob to the last page." There you should find out what version your Pod is on.

    • tg0030 Just Startin'
      tg0030
      12 posts since
      Jul 11, 2006
      Currently Being Moderated
      Mar 2, 2012 2:17 PM (in response to Mr_Arkadin)
      Re: Transferring Model Packs To A New Device

      To answer the second question, when I hit tuner and scroll to the end it states POD XT Version 1.02.

       

      On the first question, yes, I have started the XT in safe mode - I'm just not sure what I'm meant to do after that?

      • Mr_Arkadin Expert Line 6 User
        Mr_Arkadin
        2,379 posts since
        Jan 25, 2007
        Currently Being Moderated
        Mar 2, 2012 3:21 PM (in response to tg0030)
        Re: Transferring Model Packs To A New Device

        OK, now we're getting somewhere. V1.02 will NOT work with USB. You will not be able to authorise anything, use expansion packs, update flash memory etc. It is an early PodXT.

         

        What you need to do is update the Pod using a MIDI cable first. Once this is done you will be able to use USB. If you have no MIDI device then the M-Audio MIDISport Uno is recommended by Line 6.

         

        "Q: My unit cannot update via USB, and I have Flash Memory 1.0x.  How do I update from Flash Memory 1.0x to a newer version?

        A: First verify you have flash memory 1.0x. Please hit the TUNER button and scroll using the SELECT knob to the last page. If you have a version later than 1.0x, you can use your USB connection.

         

        In order to update your PodXt from version 1.0x to the latest version, you will need to download Line 6 monkey (as described above) as well as a MIDI to USB interface. We recommend the MIDI SPORT UNO from M-AUDIO.  Install the drivers for your interface, then run LINE 6 MONKEY with your POD XT unit connected to your interface. Click on the CONNECT USING MIDI CABLES button, and make sure that you see the MIDI IN and MIDI OUTS set to your interface. Then go through the FLASH MEMORY installation as described above. After this is done, you will be able to update your PODxt series unit using USB."

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